Zoho Assist

Zoho Assist

About TrustRadius Scoring
Score 8.7 out of 100
Zoho Assist

Overview

Recent Reviews

YOLO try Zoho

8 out of 10
October 18, 2021
It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can …
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Popular Features

View all 14 features
  • Screen sharing (10)
    9.9
    99%
  • Instant message (11)
    9.9
    99%
  • Over-the-Internet remote session (11)
    9.7
    97%
  • File transfer (10)
    9.6
    96%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Remote Support - Standard

$12

Cloud
per technician/per month

Unattended Access - Standard

$12

Cloud
25 unattended computers/per month

Remote Support - Professional

$18

Cloud
per technician/per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/assist/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features Scorecard

Remote Administration

8.9
89%
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Product Details

What is Zoho Assist?

Zoho Assist is a one-stop solution for remote support, screen sharing and remote access that helps users access remote desktop of customers or share screen and manage unattended computers. The vendor describes the solution as a secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports major web-proxies and firewalls.

Zoho Assist Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Multi-platform remote control

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics

Zoho Assist Integrations

Zoho Assist Competitors

Zoho Assist Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean

Frequently Asked Questions

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

TeamViewer, AnyDesk, and Rescue are common alternatives for Zoho Assist.

Reviewers rate Initiate remote control from mobile and Annotations highest, with a score of 10.

The most common users of Zoho Assist are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (99)

Ratings

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist has served our main purpose as we needed additional remote software assistance when our company had to shut down during COVID-19 in March 2020. I have tested all main major name brands available and Zoho Assist has the easiest web interface and overall is easy to use. Its connection is very fast and stable; the quality is great.
September 11, 2020

We LOVE Zoho Assist!

Logan Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
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