Zoho Assist Reviews

18 Ratings
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Score 9.2 out of 100

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Reviews (1-5 of 5)

Lark Ismail | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Supports varied platforms and devices
  • Pricing for services
  • Plans offer additional features and users as you grow
  • Not always easy for client to download
  • Unable to control certain devices so it becomes a screen share platform on iPads and other devices
  • More instructions on the client end so they can figure out when the program won't open due to permissions. We can't see their screen at this point so difficult to walk them through
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Khashi Rahmani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Easy startup on client's end.
  • Minimal permissions to enable sessions / not intrusive security-wise.
  • Seamless control of client's machine.
  • More functionality to adjust screenshare settings if client has multiple monitors.
  • Making it a no-download for the client.
  • Able to easily record sessions and document it back to Zoho CRM (integrations).
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Alexis Correa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
  • They can improve the appearance of the software a bit. I understand that the simpler and lighter is better.
  • There are some small errors in software translation. This can confuse customers a little.
  • The professional plan should have more unattended computers.
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Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Interface is clean and easy to use.
  • The graphs and charts and helpful to use.
  • The statistics that Zoho introduces to our team are great.
  • A little hard to set up.
  • Cluttered at times, depending on which screen you're on.
  • Would want more freelance capabilities.
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Feature Scorecard Summary

Screen sharing (5)
9.3
File transfer (5)
8.2
Instant message (5)
9.2
Secure remote access with Smart Card authentication (2)
9.9
Access to sleeping/powered-off computers (3)
10.0
Over-the-Internet remote session (5)
9.2
Initiate remote control from mobile (2)
9.9
Remote management of servers & workstations (2)
9.9
Remote Active Directory® management (2)
9.9
Centralized management dashboard (3)
6.0
Session record (3)
10.0
Annotations (4)
6.0
Monitoring and Alerts (4)
6.4
Multi-platform remote control (4)
10.0

About Zoho Assist

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
Categories:  Remote Desktop

Zoho Assist Technical Details

Operating Systems: Unspecified
Mobile Application:No