YOLO try Zoho
It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can …
Zoho Assist
Zoho Assist
Zoho Assist
Starting at $12 per technician/per month
View PricingOverview
What is Zoho Assist?
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
Read moreRecent Reviews
Popular Features
View all 14 features- Instant message (11)10.0100%
- Screen sharing (10)10.0100%
- Over-the-Internet remote session (11)9.898%
- File transfer (10)9.898%
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Zoho Assist, and make your voice heard!
Pricing
View all pricingRemote Support - Standard
$12
Cloud
per technician/per month
Unattended Access - Standard
$12
Cloud
25 unattended computers/per month
Remote Support - Professional
$18
Cloud
per technician/per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/assist/pricing.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho Assist?
Zoho Assist is a one-stop solution for remote support, screen sharing and remote access that helps users access remote desktop of customers or share screen and manage unattended computers. The vendor describes the solution as a secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports major web-proxies and firewalls.
Zoho Assist Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Multi-platform remote control
Zoho Assist Screenshots
Zoho Assist Integrations
Zoho Assist Competitors
Zoho Assist Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean |
Frequently Asked Questions
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
Reviewers rate Screen sharing and Instant message and Initiate remote control from mobile highest, with a score of 10.
The most common users of Zoho Assist are from Mid-sized Companies (51-1,000 employees).
Comparisons
View all alternativesCompare with
Reviews and Ratings
(88)
Attribute Ratings
Reviews
(1-11 of 11)- Popular Filters
Companies can't remove reviews or game the system. Here's why
October 18, 2021
YOLO try Zoho
- File transfer.
- Technician and group setup.
- Sync with other Zoho products fairly easily.
- Support takes a while to communicate or answer.
- Connection issues; screen doesn't display properly.
- Updates sometimes do not go thru properly causing us to remove/reinstall.
August 18, 2021
Incredible and Fulfilling Remote Access Program
- Zoho Assist has the diagnostic support remotely handled.
- Surveys are easily done with Zoho Assist.
- Functioning in all systems and devices.
- Recording of remote sessions.
- Zoho Assist lacks knowledge base.
- No social media connection and integration.
- Performance metrics are not included.
July 01, 2021
Zoho Assist--Great remote assistance software
- Connects quickly
- Easy to organize
- Options to remotely restart or shutdown machines
- Confusing to add other users
- Confusing to set up privileges for users
- Needs its own app
June 24, 2021
Reputable and Consolidated Remote Access Software
- Zoho Assist interface is wonderful and intuitive.
- Easily connects without big problems.
- We use Zoho Assist to navigate and follow up on many monitors.
- Transferring files through the app is easy and secure.
- Sometimes there are delays, which may take longer before they get resolved.
- The software required constant internet, where a blink can mess the system up.
- Sometimes remote calls fail to connect effectively.
September 11, 2020
We LOVE Zoho Assist!
- Fast connection
- Easy to use interface
- Navigate multiple monitors
- Transfer files securely and quickly
May 05, 2020
Very cheap product which works well enough if you can handle the on-going niggles and issues
Score 2 out of 10
Vetted Review
Verified User
- Cheap.
- Wake on LAN is very unreliable.
- Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
- Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
- File transfer clunky, slow and inconsistent.
- Clients often show offline when actually available and online.
- Copy/paste inconsistent (clipboard).
- Initially slow to connect to clients.
December 30, 2019
Zoho Assist is a perfect remote access software and works great!
- Flexibility to solve calls without leaving the chair.
- Organization of software installed on computers.
- It always depends on a good internet link.
- Some delays in remote access.
October 23, 2019
Unbeatable option for startups and small businesses.
- Supports varied platforms and devices
- Pricing for services
- Plans offer additional features and users as you grow
- Not always easy for client to download
- Unable to control certain devices so it becomes a screen share platform on iPads and other devices
- More instructions on the client end so they can figure out when the program won't open due to permissions. We can't see their screen at this point so difficult to walk them through
December 24, 2018
A perfect support tool to accentuate 1-on-1 help with your clients
- Easy startup on client's end.
- Minimal permissions to enable sessions / not intrusive security-wise.
- Seamless control of client's machine.
- More functionality to adjust screenshare settings if client has multiple monitors.
- Making it a no-download for the client.
- Able to easily record sessions and document it back to Zoho CRM (integrations).
August 17, 2018
Support your clients any where any time.
- Remote assistance
- Remotely view a mobile device for guided assistance
- Unattended access. This one is a very powerful feature.
- Invitation link for start a session make it more easy to start.
- They can improve the appearance of the software a bit. I understand that the simpler and lighter is better.
- There are some small errors in software translation. This can confuse customers a little.
- The professional plan should have more unattended computers.
September 14, 2017
Solid marketing automation company.
- Interface is clean and easy to use.
- The graphs and charts and helpful to use.
- The statistics that Zoho introduces to our team are great.
- A little hard to set up.
- Cluttered at times, depending on which screen you're on.
- Would want more freelance capabilities.