Zoho CRM Plus

I migrated my company from another CRM that we used for years. While it was effective, it lacked the great browser feel of Zoho. Many of the items on offer from Zoho for free were items that were fee based at the prior company. Additionally, I like the ability to pay monthly and not have a minimum number of users. I have had a great experience receiving support from Zoho thus far.

When it comes to sales and deal management the software has some very nice options where it is very easy to manage the layout, the fields and the information that you want to present to yourself and to your colleagues. It is generally a very easy to use UI and lead generation with the scan app is something that cannot be easier

Every company needs to have a process for their sales and marketing. Zoho CRM Plus makes it simple to integrate your process which then empowers any company to increase their presnece online and offline, track visits to their website, generate leads and manage their customer relations. All this in one platform where you only have to log in once.

Very expensive not caring for small companies or owners very bad service and follow-up

Processing potential customer data and getting figure on success and failure rates.

Sales IQ is well suited for communication.

Telephony feature is not supported in India is a drawback for us.

Starting with campaigns, once we send the campaign out, prospects who open it are moved into the sales funnel; the sales team then calls or emails the prospect. Our VOIP works in conjunction with Zoho CRM Plus, so phone calls are logged into the contact. And generates another call, letter, or appointment with the client on the Zoho calendar. Emails are sent through Gmail since Zoho CRM Plus does not work with Gmail. The client's email must be copied and pasted into Gmail. (responses are tracked in the Zoho CRM Plus). Once the sales team meets with the client and starts the process, it turns into an "opportunity" where all stages in the sale are tracked. We mail merge the contact info to the correct letter template, then download it into "Word," where the letter is proofed and corrected as necessary (Zoho merge does not allow you to work in "Word" 2019). When finalized, it is then uploaded back into Zoho CRM Plus under the Opportunity. The sale then continues through the process, and once signed off on, all the details of the job are logged into the Zoho CRM Plus. When the job is completed and closed out, Zoho CRM Plus automatically sends the client a thank you email. The client will then can biannual automatic emails reminding them to set up their bi-annual inspection.

Bang for buck you can’t beat it but be prepared for missing features and poor support. Features that are missing are always “in the roadmap” but take years to be delivered. A great system but becoming increasingly frustrating to use. Promised features are years behind planned release dates. A language barrier exists with support. It is very difficult to explain the most simplistic of issues. Their live chat support is very frustrating to use as a 3 question conversation can take an hour because support is probably handling 10 different chats at the same time!

Zoho CRM Plus is well suited to companies with an IT-savvy administrator. To get the best out of this software you need to go beyond basic point and click interfaces. The ability to write and implement custom functions that extend the application is huge but it does take time to navigate the learning curve. If you want a ready-to-go system that is all point and clicks Zoho CRM Plus might not be the best for you. If you want a system that can be completely tailored to your organization rather than tailoring the company to the software then Zoho CRM Plus is for you!

We can handle Sales and Marketing in the same package. CRM, SalesIQ, Zoho Analytics are key for our Sales Team. While our IT Marketing Team can utilize the remaining applications. It's a great mix of Zoho products and assembled in an easy bundle.

For small to medium-sized businesses, you can't get a more robust CRM system for the money. Because of the ease of use of the workflow builder in a single day I was able to set up complex automation that triggered notifications and emails to both customer and sales team members based on actions on a landing page I built elsewhere in Zoho (Zoho Sites). Was able to make a CRM lead intake form on the site tie directly to the CRM such that a new lead got an introductory email from the company, assigned to a specific sales team member based on certain answers on the form, and then that sales team member received a direct message to their phone to take next steps. We also created automated task lists populated based on certain actions. For example, when a deal was 'Closed/Won', it triggers automated emails to the operations teams, and a 16 step implementation process is assigned to various team members to usher the new account into production.

Zoho CRM Plus it was great for sales and having detailed account pages with all the data and information you need for client calls and sales tracking. The integration between Zoho CRM and Zoho Campaigns is severely lacking and I wish the email functionality was better. The workflows and user experience is not intuitive and I feel like you need formal training before diving in.

Very well suited for small businesses

As a small business with limited resources to devote to learning a new CMS, Zoho is remarkably easy to understand and set up. We had been using Salesforce and we're treading water for months trying to get it to do what we needed it to do. With Zoho, we were up in running in a couple of weeks. And it does everything we need it to. I'm consistently surprised with everything Zoho has thought of - all of this functionality in a single app was a pleasant surprise.

CRM Plus is extraordinarily robust and to that, I would recommend CRM Plus to all my business associates.

It is fine for storing contact information and notes and manually adding information, but in my opinion, the Outlook IMAP integration is horrible. The old Zoho CRM plug-in for Outlook was great and allowed control over where an email got attached. Now the system chooses for you and in our experience, we are finding some emails are not adding and some are not visible to everyone even though we are all set to public. I dislike the new system and I have no confidence that data is being captured properly.

Zoho CRM Plus is well suited in managing sales ops from lead generation to billing. It is also a good tool for project management and ticketing and creating KB. It adequate for analytics, but that still needs improvement.

It is well suited for a small/medium sized business looking to streamline their back end processes (CRM, Marketing, support, invocing, etc)

I have been very pleased with Zoho so far. I find it easy to work with and when I get stuck, the help chat feature works great. The support staff has always been very friendly and helpful. When I run into problems it is typically when trying to make the system do something it is not designed for! My only trepidation is knowing the system is completely secure, and sensitive information is safe. As we deal with HIPPA as well as government agencies we need to ensure complete security and data storage in the US.

Zoho CRM Plus brings a lot of functionality at a very reasonable price. With custom modules, functions etc you can pretty much build whatever you need. For the end-user I find it to be very convenient and easy to use.

We made the switch from Salesforce.com to Zoho CRM due to Zoho's flexible business model. Salesforce required payment for the year in advance, and you have to provide 90 notices of non-renewal. Salesforce would not allow smaller companies to not pay all upfront. Zoho provides a good discount for payment upfront but lets the customer choose. Zoho has great out-of-the-box functionality but also has the ability to make configuration changes based on workflows, business templates, and field changes. This "personalizes" the experience for the users and company and also drives more adoption and use for the company.

As a small business, customization without a lot of investment, and ease of integration and functionality with solid support and great features, at an affordable price is why we chose Zoho CRM Plus.

Zoho CRM provides the best solution which every business requires.

It will suit any business that has clients and sells products or services.

I tell every business owner that I meet with to consider Zoho CRM Plus and explain all the great features and how it will help their business. There isn't a single scenario that I can think of where Zoho wouldn't be the right choice.