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Zoho CRM Plus

Zoho CRM Plus

Overview

What is Zoho CRM Plus?

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Basic

$57

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.zoho.com/crm/crmplus/pricin…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $59 per month per user
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Product Details

What is Zoho CRM Plus?

Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It is designed to eliminate data silos and improves team collaboration to deliver enhanced customer experiences.

Zoho CRM Plus Features

Customer experience management Features

  • Supported: Multi-channel customer feedback collection
  • Supported: Product usage analytics
  • Supported: Customer experience profiles
  • Supported: Customer experience dashboard
  • Supported: Customer journey mapping
  • Supported: Churn risk scoring
  • Supported: AI-powered recommendations
  • Supported: Website A/B testing

Zoho CRM Plus Screenshots

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Zoho CRM Plus Video

What is Zoho CRM Plus? - A short overview of the included apps.

Zoho CRM Plus Competitors

Zoho CRM Plus Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll countries
Supported LanguagesAll languages

Frequently Asked Questions

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Zoho CRM Plus starts at $59.

Sprinklr Social and Microsoft Dynamics 365 are common alternatives for Zoho CRM Plus.

Reviewers rate Contract Terms and Pricing Model highest, with a score of 8.2.

The most common users of Zoho CRM Plus are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(113)

Attribute Ratings

Reviews

(1-25 of 37)
Companies can't remove reviews or game the system. Here's why
John Paul Mokski, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Zoho is equally competent in terms of its abilities. It is more intuitive to change (I can drag and drop items easily to customize). I find the HTML capabilities of the email module to be up to modern standards, whereas Sugar was a little behind. The Gmail extension works better as Zoho. While I have nothing really negative to say about Sugar's abilities, Zoho is a better solution for our smaller company.
Péter György | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Flexibility and the great pricing model and the overall price. it is much more flexible than what other providers were offering us. Also the flexibility how to set up our own UI and the fields and forms that we would require was much better. Although a great offer compared to other
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I migrated from Salesforce to Zoho all by myself with no third parties. Zoho provided hands down the easiest migration. SugarCRM required third parties and the system is opensource which is scary. Zoho was definitely the better solution.
Score 9 out of 10
Vetted Review
Verified User
I have worked with Salesforce, HubSpot, Sharpspring. I have sat in demos on Microsoft Dynamics and ZenDesk. We actually moved from SharpSpring to Zoho based on the insistence of a new VP that joined our organization. The migration was pretty painless.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoho CRM Plus offers more functionality then any of the other tools we looked at. We didn't feel like adding several additional software solutions just to get the same we can have in one package here. Zoho is maybe not perfect in every aspect but overall it's a great choice.
Score 9 out of 10
Vetted Review
Verified User
ACT! - Zoho CRM Plus has much more functionality.
GoldMine - Zoho CRM Plus has much more functionality.
Microsoft CRM - Zoho CRM is easier to use, and has much less technical debt that Microsoft CRM.
Salesforce.com - Zoho CRM platform rivals Salesforce functionality, but Zoho is easier to work with and to purchase
SalesLogix - Zoho CRM Plus has much more functionality.
Salesoft Proceed CRM - Zoho CRM Plus has much more functionality.
NetSuite - Zoho CRM Plus has much more functionality.
Score 9 out of 10
Vetted Review
Reseller
It is important to keep-track with the communications with client/potential customers. One of the key things is that Zoho CRM plus could integrate with mail box and meeting (online) activities. As a consulting company, our service quality is the key of success. With Zoho CRM, we are able to apply TQM easier as part of our daily operation.
Kris Diehl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I utilize HubSpot to gather data based on IP addresses from customers who visit our website. I do not use Zoho CRM for forms since the customization is clunky to design. HubSpot collects account data from the form and that helps me evaluate to sales potential of that account. Then I use Zapier to Zap the info into Zoho.
Zoho CRM then is used to reach back out to the customer and begin tracking interactions
Score 10 out of 10
Vetted Review
Verified User
I've used Agile and Salesforce CRM. Zoho CRM is much easier to use and more visually intuitive that Agile, and is much less expensive than Salesforce. It's the entire suite of modules, at a great price, that makes Zoho CRM Plus standout from their competitors. I've also has great success whenever I've had to contact their support team.
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