Zoho CRM Plus Reviews & Ratings 2024

Name: What is Zoho CRM Plus? - A short overview of the included apps.
Uploaded: 2018-04-17T10:03:11.000Z
Duration: 6 min 19 s
Description: What is Zoho CRM Plus? - A short overview of the included apps.

Starting at $59 per month per user

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Overview

What is Zoho CRM Plus?

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Recent Reviews

Super Satisfied New Zoho CRM Plus Small Business Customer

10 out of 10

March 28, 2024

We use Zoho CRM Plus to manage customer relationships, to handle email campaigns, and to track our sales funnel from prospect to lead to …

Great Tool to use flexible and easy setup

9 out of 10

October 25, 2023

Best tool currently available in the market. I have been using the tool for more than half a year now and although the customer service …

Unify marketing and sales process

10 out of 10

September 29, 2023

Incentivized

We started using Zoho CRM this year to unify our marketing and sales activities. Prior to moving to Zoho CRM Plus we used muliple …

Don't care for the small guys all about the money these days

1 out of 10

June 06, 2023

Incentivized

Very Expensive for small companies, also force you to take things you won't need and can't be de-selected, very bad client service, looks …

Marketing

9 out of 10

October 27, 2022

It has streamlined our process and saved us a fortune on alternative services.

Extremely happy with the level of engagement and happiness we give to our customers with the help of Zoho

10 out of 10

August 29, 2022

We manage a tourism website. In that we use various Zoho CRM products like CRM, Sales IQ, Analytics, Sales Inbox, Projects to manage the …

Zoho CRM Plus does what it promises

9 out of 10

August 26, 2022

We use it every day as a base to deal with our clients and keep track of emails, tasks, and phone calls. We use it monthly for campaigns. …

Good value for money but expect to be frustrated!

7 out of 10

May 03, 2022

Our field sales reps use the system to manage deals and submit orders along with managing their accounts and related contacts. We have …

A Great Suite of Tools That Provides an Unbelievable ROI if You Invest the Time... and Why Wouldn't You!

8 out of 10

April 26, 2022

Incentivized

We use Zoho CRM Plus extensively throughout the organization. Salespeople use the CRM, marketing people use the marketing tools. …

CRM Plus is the Complete Package

10 out of 10

April 22, 2022

Incentivized

Zoho CRM Plus is the suite that offers 10 products under 1 unified interface. It's extremely easy to work in CRM, handle Sales IQ Chats, …

Zoho CRM Plus is haute cuisine served at quick service pricing.

10 out of 10

March 18, 2022

Incentivized

Zoho CRM Plus was purchased as part of the Zoho One platform. With several leftover databases from acquired companies, and our older data …

Good CRM for Sales and Account-Based Businesses

5 out of 10

March 09, 2022

Incentivized

Currently, we use Zoho CRM Plus to input in track sales leads as well as current clients and project info. <br>We use a pipeline feature …

Easy Integration with small businesses

9 out of 10

March 08, 2022

Incentivized

We use it to identify inbound phone calls to identify if they are an existing customer or a new customer. If they are an existing …

Great Features and a Breeze to Set Up

9 out of 10

March 08, 2022

Incentivized

We use Zoho CRM Plus for lead management, CRM, and help desk software. It helps us collect and consolidate customer data from their first …

Huge Results from Zoho CRM Plus Pending!

6 out of 10

March 08, 2022

Incentivized

Client database, email, social media campaigns, campaign results and stats, all digital applications

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Migration was relatively hassle free as the system learns mapping and remembers it freeing up time.
Sometimes, I feel that I wait too long for it to load (I see a loading message).

John Paul Mokski, MBA

Owner/Member

Acappella Freight, LLC (Transportation/Trucking/Railroad, 1-10 employees)

customer engagement
integration and APIs

Péter György

Sales Engineer

BENOCS GmbH (Telecommunications, 11-50 employees)

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Pricing

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Basic

$57

Cloud

per month per user

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.zoho.com/crm/crmplus/pricin…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$59 per month per user

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Product Details

About
Competitors
Tech Details
FAQs

What is Zoho CRM Plus?

Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It is designed to eliminate data silos and improves team collaboration to deliver enhanced customer experiences.

Zoho CRM Plus Features

Customer experience management Features

Supported: Multi-channel customer feedback collection
Supported: Product usage analytics
Supported: Customer experience profiles
Supported: Customer experience dashboard
Supported: Customer journey mapping
Supported: Churn risk scoring
Supported: AI-powered recommendations
Supported: Website A/B testing

Zoho CRM Plus Screenshots

Zoho CRM Plus Video

What is Zoho CRM Plus? - A short overview of the included apps.

Zoho CRM Plus Competitors

Zoho CRM Plus Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No
Supported Countries	All countries
Supported Languages	All languages

Frequently Asked Questions

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Zoho CRM Plus starts at $59.

Sprinklr Social and Microsoft Dynamics 365 are common alternatives for Zoho CRM Plus.

Reviewers rate Contract Terms and Pricing Model highest, with a score of 8.2.

The most common users of Zoho CRM Plus are from Small Businesses (1-50 employees).

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Comparisons

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Reviews and Ratings

(114)

Attribute Ratings

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(1-1 of 1)

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January 29, 2022

Zoho Ho Ho Ho! Every business should have these business software apps under their Christmas tree.

Pete English

Broker

Keller Williams Realty (Real Estate, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

CRM, Email Marketing, Accounting, Project Management, Web Analytics, ChatBot, Remote Assist, Remote Presentations, Video Conference Calls

Pros and Cons

Email Marketing
CRM
Data Collection Forms

No Code Scripting
English Language enunciation from Tech Support

Likelihood to Recommend

Zoho performs well in sales & marketing environments and is certainly more price-competitive than many of the better-known competitors, based in California. The latitude for customization for each company (without having to engage an outside professional services firm) is unparalleled. Tech support hold times are very reasonable and there is a plethora of training available on the internet. Zoho is the largest company no one in the U.S. has ever heard of. They are tuned into their customers.

Zoho CRM Plus Feature Ratings

Customer experience management (7)

51.42857142857143%

5.1

Multi-channel customer feedback collection: 90%
9.0
Product usage analytics: N/A
N/A
Customer experience dashboard: 90%
9.0
Customer journey mapping: 90%
9.0
Churn risk scoring: N/A
N/A
AI-powered recommendations: N/A
N/A
Website A/B testing: 90%
9.0

Return on Investment

Our ROI was realized in less than 6 months.
It seems we discover another Zoho business app that we should be utilizing, every quarter.

Support Rating

Tech Support hold times are incredibly short. The support staff is product-specifically knowledgeable. They always have senior-level support for tough questions. They fix bugs incredibly fast. They have industry-specific User Groups, to address Zoho products in numerous verticals.

Usability

I would almost give Zoho a 10, but there's never been a perfect product, so rating a 9 will keep them on their toes.

Contract Terms and Pricing Model

Products Replaced

Yes

Sugar CRM.
We replaced for some of the following reasons:
1. Price
2. Availability of Tech Support
3. Third-party integration
4. Breadth of Product Suite