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Zoho CRM Plus

Zoho CRM Plus

Overview

What is Zoho CRM Plus?

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

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Recent Reviews
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Awards

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Reviewer Pros & Cons

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Pricing

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Basic

$57

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.zoho.com/crm/crmplus/pricin…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $59 per month per user
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Product Details

What is Zoho CRM Plus?

Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It is designed to eliminate data silos and improves team collaboration to deliver enhanced customer experiences.

Zoho CRM Plus Features

Customer experience management Features

  • Supported: Multi-channel customer feedback collection
  • Supported: Product usage analytics
  • Supported: Customer experience profiles
  • Supported: Customer experience dashboard
  • Supported: Customer journey mapping
  • Supported: Churn risk scoring
  • Supported: AI-powered recommendations
  • Supported: Website A/B testing

Zoho CRM Plus Screenshots

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Zoho CRM Plus Video

What is Zoho CRM Plus? - A short overview of the included apps.

Zoho CRM Plus Competitors

Zoho CRM Plus Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll countries
Supported LanguagesAll languages

Frequently Asked Questions

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Zoho CRM Plus starts at $59.

Sprinklr Social and Microsoft Dynamics 365 are common alternatives for Zoho CRM Plus.

Reviewers rate Contract Terms and Pricing Model highest, with a score of 8.2.

The most common users of Zoho CRM Plus are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(113)

Attribute Ratings

Reviews

(1-1 of 1)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it to identify inbound phone calls to identify if they are an existing customer or a new customer. If they are an existing customer, we are easily able to view past sales details to customize the ordering processing. In addition, we heavily use the salesIQ feature to chat with online customers and field online questions/issues.
  • Ease of integration with other zoho application
  • Ease of integration with external apps
  • All of the CRM Plus apps automatically interact with each other.
  • Clear guidance of what is/isn't included in the CRM Plus pack -- what level does CRM Plus provide compared to the individual app tiers.
Very well suited for small businesses
Customer experience management (7)
78.57142857142857%
7.9
Multi-channel customer feedback collection
100%
10.0
Product usage analytics
100%
10.0
Customer experience dashboard
90%
9.0
Customer journey mapping
80%
8.0
Churn risk scoring
90%
9.0
AI-powered recommendations
90%
9.0
Website A/B testing
N/A
N/A
  • Able to provide better customer service leveraging the latest technologies (SalesIQ)
  • Able to increase average customer spend by being able to quickly and easily identify known customers and their prefferences
Very easy to reach support (via telephone or online chat) to answer in-depth technical questions or basic features/functionality questions.
Very easy and intuitive to use, especially for a new CRM user/business.
5
Customer Service - Order Entry
1
Just support it with basic IT knowledge
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