Zoho CRM Plus

We use Zoho CRM Plus to manage customer relationships, to handle email campaigns, and to track our sales funnel from prospect to lead to customer. We use the ticketing system to keep track of items needing attention. We are working to integrate additional modules to track our quotes and follow our profitability.

Best tool currently available in the market. I have been using the tool for more than half a year now and although the customer service could be better in my opinion it is still something that I would use in-case of an emergency. I would recommend the tool to daily users who are fed-up with Salesforce and it's rigorous processes

We started using Zoho CRM this year to unify our marketing and sales activities. Prior to moving to Zoho CRM Plus we used muliple platforms which made it difficult to collaborate and integrate our marketing efforts with our sales team. We had to keep track of lead generation through spreadhseets from our lead forms. Our email campaigns and sales campaigns were sent through different application meaning we had to keep track of customer data in different places. Now with Zoho CRM Plus we all have our own license which allows for collaboration among teams.

Very Expensive for small companies, also force you to take things you won't need and can't be de-selected, very bad client service, looks good and all that but very expensive!! Don't bother better priced with similar usage out there i'm sure.

It has streamlined our process and saved us a fortune on alternative services.

We manage a tourism website. In that we use various Zoho CRM products like CRM, Sales IQ, Analytics, Sales Inbox, Projects to manage the customer information and bookings. Zoho was extremely helpful in tracking our customer communication and cross selling and up selling our offerings.

We use it every day as a base to deal with our clients and keep track of emails, tasks, and phone calls. We use it monthly for campaigns. Sales IQ lets me know when someone is visiting our site, and I can start conversations with them. Social also me to post and engage from one platform.

Our field sales reps use the system to manage deals and submit orders along with managing their accounts and related contacts. We have multiple custom modules within the system to help reps also. The system has a decent task engine where any record can have tasks and those tasks from any module all appear on one screen. We also use reporting dashboards extensively.

We use Zoho CRM Plus extensively throughout the organization. Salespeople use the CRM, marketing people use the marketing tools. Operations people also use CRM and Cliq to manage tasks on order fulfillment.

Zoho CRM Plus is the suite that offers 10 products under 1 unified interface. It's extremely easy to work in CRM, handle Sales IQ Chats, fip to Zoho Analytics, Desk, Projects, and Marketing. All apps exist in a left navigation menu and the interface is extremely intuitive to use. We needed a flexible solution and were fed up with Salesforce's games and migrated to Zoho and never looked back.

Zoho CRM Plus was purchased as part of the Zoho One platform. With several leftover databases from acquired companies, and our older data (from Nutshell), we needed to implement a single CRM to drive our sales and operations teams. We use the CRM to keep track of leads, deals, and accounts (as I'm sure most do). We were seeking a solution in sales to operationalize the 'speed-to-lead' live leads (through companies like BuyerZone), as well as handle acquired lead lists we wanted to call through. As we continued to uncover the feature set, we also implemented automated email blasts to nurture leads. In Operations, we utilized Zoho CRM Plus to handle important notifications of statuses of our existing clients. For example, clients on the cusp of cancellation would trigger notification and changing of fields to help our customer service team to go through their processes. In time we optimized as many processes as we could using the workflows. This includes automating task lists, email notifications, and more. We've even started exploring the 'Canvas' feature to better optimize the productivity of our teams.

Currently, we use Zoho CRM Plus to input in track sales leads as well as current clients and project info. <br>We use a pipeline feature to track your project sales and the different stages of the sales process.<br>We also use as a normal CRM for all contacts' contact info and we tag individuals in the companies to be put on different email marketing lists.

We use it to identify inbound phone calls to identify if they are an existing customer or a new customer. If they are an existing customer, we are easily able to view past sales details to customize the ordering processing. In addition, we heavily use the salesIQ feature to chat with online customers and field online questions/issues.

We use Zoho CRM Plus for lead management, CRM, and help desk software. It helps us collect and consolidate customer data from their first visit to our website all the way through the sales funnel to conversion and customer support.

Client database, email, social media campaigns, campaign results and stats, all digital applications

We use it for tracking all correspondence and calls with leads and contacts. We store all product information on products sold. We use it for reminders and tasks and cases. It helps to keep sales and customer service organized. We also use it for workflows and marketing automation.

We use Zoho CRM Plus for our end-to-end sales ops and delivery operations. We also use it for customer surveys and email campaigns. We use it internally to manage projects and tickets. We use Sales IQ to provide live chat support as well. We also use its analytics tool to keep a close eye on our critical KPIs.

We use Zoho CRM plus as a major backbone for our business operations. We use CRM, Marketing Automation, Desk, SalesIQ and Invoicing. These tools all work and play well together and once setup, they allow us to streamline and improves our internal processes. We have been using Zoho CRM Plus for 5 + years and are very happy with it. Their engineers are always listening for new features to keep improving the platform. The value is amazing for the cost, compared to other CRM platforms out there. We definitely highly recommend giving Zoho a shot if you are looking for a new backbone for your business operations!

We currently use Zoho CRM Plus for pre-sales, from contact with a potential lead through the sales process. We are now expanding to include active client management as well.

We use Zoho CRM Plus to all sales related activities, customer relationship, product management, website chat, website tracking, social media management, email marketing, analytics and reporting. Overall it really helps us streamlining marketing and sales processes, measuring and improving them.

We use Zoho CRM Plus for sales, marketing, and service delivery. We selected Zoho CRM Plus after using competitive products from Microsoft, Salesforce, and early contact management systems. Our business is helping owners/CEO's of computer software technology organizations get the most out of their sales and marketing organizations. Our focus on CEO's/Owners is deliberate as many organizations are misfiring on sales and marketing due to factors outsides of the sales and marketing departments. We quickly identify these problems and work with the CEO to remedy the problem in days and weeks, as opposed to most organizations that just want you to invest more dollars in their tools. We recommend Zoho CRM Plus due to its comprehensiveness, expandability, configurability, price point, and overall business model. It is one of the few solutions that can focus on a customer's business and processes at a very fair price. The price point, configuration capabilities, and tremendous breadth of functionality are best in the business.

We currently use Zoho CRM Plus to manage all customer relationships, communications, sales activity, sales analytics, and other quality and performance-related metrics.

Zoho CRM Plus is the best solution for all small and enterprise businesses. We personally used it and also it covered all of our needs. The support teams are also best at their place to help us anytime and with detailed explanations.

The ultimate CRM, we use this for standard customer relations management, however, it goes way beyond a basic CRM. We integrate our web visit with the CRM, email campaigns, customer repairs, warranty claims, web-to-client chat services, and more.

We use it to manage inquiries, clients, our email database, manage our social media accounts, and so much more. It's something that is a vital part of our business.