Great Tool to use flexible and easy setup
Rating: 9 out of 10
October 25, 2023
PG
Vetted Review
Verified User
1 year of experience
- customer engagement
- account management
- reports
Cons
- customer support
- integration and APIs
Starting at $59 per month per user
View Pricing Overview
What is Zoho CRM Plus?
Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.
Learn from top reviewers
Great Tool to use flexible and easy setup
Rating: 9 out of 10
October 25, 2023Best tool currently available in the market. I have been using the tool for more than half a year now and although the customer service could be better in my opinion it is sti...
Unify marketing and sales process
Rating: 10 out of 10
September 29, 2023We started using Zoho CRM this year to unify our marketing and sales activities. Prior to moving to Zoho CRM Plus we used muliple platforms which made it difficult to collabor...
Don't care for the small guys all about the money these days
Rating: 1 out of 10
June 6, 2023Very Expensive for small companies, also force you to take things you won't need and can't be de-selected, very bad client service, looks good and all that but very expensive!...
Extremely happy with the level of engagement and happiness we give to our customers with the help of Zoho
Rating: 10 out of 10
August 29, 2022We manage a tourism website. In that we use various Zoho CRM products like CRM, Sales IQ, Analytics, Sales Inbox, Projects to manage the customer information and bookings. Zoh...
Zoho CRM Plus does what it promises
Rating: 9 out of 10
August 26, 2022We use it every day as a base to deal with our clients and keep track of emails, tasks, and phone calls. We use it monthly for campaigns. Sales IQ lets me know when someone is...
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Pricing
Basic
$57
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.zoho.com/crm/crmplus/pricin…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $59 per month per user
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Zoho CRM Plus?
Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It is designed to eliminate data silos and improves team collaboration to deliver enhanced customer experiences.
Zoho CRM Plus Features
Customer experience management Features
- Supported: Multi-channel customer feedback collection
- Supported: Product usage analytics
- Supported: Customer experience profiles
- Supported: Customer experience dashboard
- Supported: Customer journey mapping
- Supported: Churn risk scoring
- Supported: AI-powered recommendations
- Supported: Website A/B testing
Zoho CRM Plus Screenshots
Zoho CRM Plus Video
What is Zoho CRM Plus? - A short overview of the included apps.
Zoho CRM Plus Competitors
Zoho CRM Plus Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All countries |
| Supported Languages | All languages |
Frequently Asked Questions
Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.
Zoho CRM Plus starts at $59.
Sprinklr Social and Microsoft Dynamics 365 are common alternatives for Zoho CRM Plus.
Reviewers rate Contract Terms and Pricing Model highest, with a score of 8.2.
The most common users of Zoho CRM Plus are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 53)
Unify marketing and sales process
Rating: 10 out of 10
September 29, 2023
DG
Vetted Review
Verified User
2 years of experience
- Zoho Social is the perfect app for managing social media channels
- Zoho SalesIQ is an eye opener for gettting to know website visits
- Zoho Campaigns provides a simple way to automate campaigns
- Zoho CRM is a customizable platform that empowers sellers through actionable data and resources.
Cons
- Zoho CRM could be a challange to customized, specifically blueprints and workflows
Don't care for the small guys all about the money these days
Rating: 1 out of 10
June 06, 2023
KC
Vetted Review
1 year of experience
- Leads
Cons
- Price
- expensive
- Service
Zoho CRM Plus does what it promises
Rating: 9 out of 10
August 26, 2022
KA
Vetted Review
Verified User
3 years of experience
- Emails are automatically populated for contacts. No need to search inbox for conversations
- Reports are easy to customize and use to track different aspects of our business and see where we are in the sales cycle
- Survey allows me to see the bounce rate, who open and how many times, and rates responders, so we know who to contact immediately
Cons
- Does not integrate with Microsoft word 2019 seamlessly. I understand Zoho Writer is the preferred method; however, fonts and layouts are not to Word's standards. I need to apply for a workaround to every letter.
- I cannot send an email from Gmail. I need to use Zoho mail or Outlook. The workaround is to copy the email address and paste it into Gmail. The good thing is Gmail syncs with Zoho, so the outgoing and incoming emails do link with contacts. Ideally, I would like to use 1 platform.
- Calendar should have options so priorities could be listed by color. Or, as an overview, I could see all users in a different color.
Extremely happy with the level of engagement and happiness we give to our customers with the help of Zoho
Rating: 10 out of 10
August 29, 2022
CK
Vetted Review
Verified User
1 year of experience
- Zoho Sales IQ was helpful in connecting with our customers and knowing their location to advise packages based on their location.
- CRM was helpful in recording all the conversations we had customers and their deals and date of visit.
- Analytics was helpful to identify the customer visit information and our profitability calculation
Cons
- Auto linking of customer's social media profiles to his contact.