Zoho CRM

Zoho CRM

Customer Verified
Top Rated
About TrustRadius ScoringScore 8.3 out of 100
Top Rated
Zoho CRM

Overview

Recent Reviews

Customizeable and Cost Effective

9
May 18, 2022
We utilize Zoho CRM as part of the larger Zoho One suite of services. It is a highly customizable platform that allows you to capture the …
Verified User
Administrator in Marketing
Marketing & Advertising Company, 1-10 employees
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Zoho CRM is simple and easy

8
April 28, 2022
We use Zoho CRM to keep our leads and customers organized. We know where our leads are at in the sales process and store all our data on …
Verified User
Director in Marketing
Photography Company, 11-50 employees
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CRM Software Without Compromise

10
April 26, 2022
At Renu, we use Zoho CRM for our Marketing and Sales management. We primarily use the Leads, Accounts, Contacts, and Deals modules. We …

CRM

8
April 22, 2022
We use it on a daily basis to put information about companies and the people that work for them.

A Beginner's Perspective of Zoho CRM

9
April 22, 2022
I mainly use Zoho CRM for user account management. Pairing this with the email utility really creates a smooth workflow for my business. …
Verified User
Administrator in Other
Apparel & Fashion Company, 1-10 employees
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Feature Set 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020

Popular Features

View all 31 features

Lead management (200)

8.5
85%

Customer data management / contact management (214)

8.4
84%

Custom fields (214)

8.4
84%

Workflow management (203)

7.9
79%

Reviewer Pros & Cons

View all pros & cons
Verified User
Administrator in Marketing
Marketing & Advertising Company, 1-10 employees
MR
Matthew Rodham
Business Development Coordinator
Elementary Group (Information Technology & Services, 11-50 employees)

Video Reviews (4)

Record

Pricing

View all pricing

Standard

$14.00

Cloud
Per User/Per Month

Professional

$23.00

Cloud
Per User/Per Month

Enterprise

$40.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • $14 /user/monthOptional
For the latest information on pricing, visithttps://www.zoho.com/crm/zohocrm…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $14 per month

Features Scorecard

Sales Force Automation

8.0
80%

Customer Service & Support

7.6
76%

Marketing Automation

8.3
83%

CRM Project Management

8.2
82%

CRM Reporting & Analytics

8.2
82%

Customization

8.0
80%

Security

8.8
88%

Social CRM

7.8
78%

Integrations with 3rd-party Software

7.6
76%

Platform

7.9
79%

Product Details

What is Zoho CRM?

Zoho CRM supports enterprises as they build better customer relationships and improve retention. It empowers a global network of over 250,000 businesses of all sizes in 180 countries to convert more leads, engage with customers, and grow their revenue.

Adding even more value and innovation, the recently announced Canvas feature in the product enables users to create a personalized instance that meets their specific requirements and preferences. This is a recognition that the CRM solution in any enterprise must remain diverse and flexible as the customers it serves.

Zoho CRM clients have seen:
● 26% Improvement in customer retention rates
● 47% Increase in purchase volume with nurtured leads
● 40% Decrease in the cost of customer service
● 47% Increase in customer satisfaction rates
● 23% Decrease in sales and marketing costs

Zoho CRM helps reps reach decision makers who matter, to shorten long enterprise buying cycles and build strong customer relationships that withstand unexpected disruptions.

More information is available at zoho.com/enterprise

Zoho CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Zoho CRM Screenshots

Zoho CRM Home - See your leads, open tasks, opportunities, and sales pipeline by stage all within the Zoho CRM home page.Blueprint - Zoho CRM's Blueprint helps ensure everyone in your team follows the right process, even when you're not looking. Make your sales processes scale, and give the same level of attention to the right customers and leads.Analytics - In-depth CRM analytics to help you make smarter business decisions. From lead analytics to deal insights, activity stats, and email analytics, monitor every aspect of your sales cycle any time, anywhere with pre-defined dashboard views.Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Setup - Configure and control your CRM from a unified Setup page.Leads - From lead generation to scoring to conversion, Zoho CRM's lead management software ensures proper follow-up to move your leads through the sales pipeline.SalesSignals - SalesSignals in Zoho CRM gives you the real-time analytics and notifications you need to reach out to every customer. SalesSignals can also send you real-time notifications when a customer interacts with you or your company on social media, so that you can respond right away.Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.Document Library - Organize and manage all your business related files and also share it with people in your organization. Upload various types of files and share with the users based on their profile permissions in the organization's CRM account.Marketplace - Features a host of carefully handpicked extensions for Zoho CRM. Extend your CRM functionality to do more than what it could originally.

Zoho CRM Video

Get to know Zoho CRM

Zoho CRM Downloadables

Zoho CRM Integrations

Zoho CRM Competitors

Zoho CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAsia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesEnglish (US), English (UK), Hebrew, French, German, Spanish, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Russian, Swedish, Bulgarian, Chinese (China), Chinese (Taiwan), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech

Comparisons

View all alternatives

Frequently Asked Questions

What is Zoho CRM?

Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

How much does Zoho CRM cost?

Zoho CRM starts at $14.

What is Zoho CRM's best feature?

Reviewers rate Role-based user permissions highest, with a score of 8.8.

Who uses Zoho CRM?

The most common users of Zoho CRM are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (744)

Ratings

Likelihood to Renew (32)

8.9
89%

Usability (178)

8.3
83%

Availability (4)

8.0
80%

Performance (4)

6.5
65%

Support Rating (76)

8.2
82%

In-Person Training (2)

7.0
70%

Online Training (6)

8.5
85%

Implementation Rating (12)

8.8
88%

Contract Terms and Pricing Model (22)

9.4
94%

Product Scalability (2)

8.5
85%

Professional Services (7)

8.5
85%

Reviews

(1-8 of 8)
Popular Filters
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September 21, 2021

Zoho CRM has what you need from A - Zoho

Stephen Lalla | TrustRadius Reviewer
Stephen Lalla
CEO
Dynamic Image Marketing Systems, Inc. (Marketing and Advertising, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

10
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
April 09, 2014

What you need to know about Zoho CRM & Zoho Apps !

Usman Ghani | TrustRadius Reviewer
Usman Ghani
Zoho Administrator
Aimark Travers Inc (Automotive, 51-200 employees)
Score 8 out of 10
Vetted Review
Reseller
Review Source

Implementation Rating

8
Although you can implement Zoho CRM yourself but the effort required in learning the application is demanding. Always choose a professional who has some sort of processes to define CRM scope before implementation.