Skip to main content
TrustRadius
Zoho One

Zoho One

Overview

What is Zoho One?

Zoho One is a suite product from Zoho Corporation, that combines their sales and marketing application, and also gives organizations a comprehensive set of tools to organize finances, track payables, and manage bills and expenses.

Read more

Learn from top reviewers

Great Suite of Applications for an excellent price

Rating: 9 out of 10
June 12, 2024
Vetted ReviewVerified User
Zoho One delivers a suite of software solutions that offer the perfect round-up for startups and SMEs. In our case, we are primarily focusing on billing and support tickets. C...
Continue reading
Ismail Ahmed-Ortiz
General Manager - Information Technology
CEO (Chief Executive Officer)
COMPASS Digital
Zoho One4 years of experience

Zoho One - In My Opinion, Buyer Beware

Rating: 1 out of 10
January 26, 2023
Vetted ReviewVerified User
We migrated from HubSpot to Zoho One with the intent of it operating as our help desk, CRM, and project management system and a long-term plan of looking at Zoho Books and Inv...
Continue reading
Shaun Williams
C-Level Executive - Corporate
CEO (Chief Executive Officer)
SPS DGTL
Zoho One2 years of experience

Zoho One is a Great Up and Coming answer to an all inclusive Business suite!

Rating: 10 out of 10
April 19, 2022
IncentivizedVetted Review
We implemented Zoho One to stop disparate systems and move to a more unified platform. CRM is used by our organization for pipeline and customer relationship management, as we...
Continue reading
Alex Campo
Manager - Customer Service
Customer Care Manager
Synergy Resources
Zoho One4 years of experience
Log in with LinkedIn to see content from your network

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Ismail Ahmed-Ortiz
CEO (Chief Executive Officer)
COMPASS Digital (Information Technology & Services, 1-10 employees)
Return to navigation

Pricing

View all pricing

All Employee Pricing

$444

Cloud
per year per employee (Must purchase license for ALL employees)

Flexible User Pricing

$1080

Cloud
per year Licenses for any no. of users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.zoho.com/one/pricing/?src=p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $45 per month per employee
Return to navigation

Product Demos

ZOHO ONE for Startups| Primary Partner of Startups Club at Demo Day 2018

YouTube

Zoho One Overview 2022

YouTube
Return to navigation

Product Details

What is Zoho One?

Zoho One is a suite product from Zoho Corporation, that combines their sales and marketing application, and also gives organizations a comprehensive set of tools to organize finances, track payables, and manage bills and expenses.

Zoho One Video

What is Zoho One?

Zoho One Integrations

Zoho One Competitors

Zoho One Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Zoho One is a suite product from Zoho Corporation, that combines their sales and marketing application, and also gives organizations a comprehensive set of tools to organize finances, track payables, and manage bills and expenses.

Zoho One starts at $45.

Odoo, Microsoft Dynamics 365, and Sage Intacct are common alternatives for Zoho One.

The most common users of Zoho One are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(34)

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why

Great Suite of Applications for an excellent price

Rating: 9 out of 10
June 12, 2024
IA
Ismail Ahmed-Ortiz
CEO (Chief Executive Officer)
COMPASS Digital (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
Zoho One
4 years of experience
View profile
Use Cases and Deployment Scope
Zoho One delivers a suite of software solutions that offer the perfect round-up for startups and SMEs. In our case, we are primarily focusing on billing and support tickets. CRM, project management, as well as contracts and digital signing, are also used by us. Before, we had different software solutions with integration issues. Zoho One delivers almost everything one can ask for out of one hand, plus it gives additional features for further development and automatization.
Pros and Cons
  • Billing
  • Integration between apps
  • Automatization
Likelihood to Recommend
Advantages
  • The price-quality ratio is excellent, even though Odoo has become very competitive.
  • The time to implementation is also great, if not one of the best.
  • Excellent billing and service desk apps

It is not the best solution if you are looking into a collaboration-focused software suite.
Most Important Features
  • Books
  • Desk
  • Contracts
  • Sign
Return on Investment
  • 30% of time saving for billing compared to our previous solution
  • Increase in productivity through the good integration
Alternatives Considered
5 years ago, we decided to use Odoo. At that time, the enterprise version of Odoo was not competitive enough for a small company with minor integration needs when it comes to the pricing per user.

Nowadays, pricing is almost equal. The effort of integration processes with Odoo is still higher even though it delivers more potential. A decision between both today would be more difficult for us.
Other Software Used

Zoho One - In My Opinion, Buyer Beware

Rating: 1 out of 10
January 26, 2023
SW
Shaun Williams
CEO (Chief Executive Officer)
SPS DGTL (Computer Software, 11-50 employees)
Vetted Review
Verified User
Zoho One
2 years of experience
View profile
Use Cases and Deployment Scope
We migrated from HubSpot to Zoho One with the intent of it operating as our help desk, CRM, and project management system and a long-term plan of looking at Zoho Books and Invoicing to potentially replace Oracle NetSuite. We fully implemented the CRM, Desk, and Project modules in 2022 and are working towards the implementation of Survey and SalesIQ, and considering Zoho Mail as an alternative to Mailchimp.
Pros and Cons
  • CRM integrates nicely using our Zapier environment.
  • The Lead to Contact/Account Conversion is very intuitive.
  • Deals, Sales Orders, and Contract Zoho Sign work well together.
Likelihood to Recommend
Out of 1-10, my likelihood to recommend score is a 1, but only because zero wasn't an option; however, if it was, that would have been my choice. We already renewed for 2023, but are already making plans to migrate to another platform in Q4 and cancel at the end of this renewal.
Most Important Features
  • CRM
  • Desk
Return on Investment
  • It has had an overall negative impact since we migrated from HubSpot due to the overall lack of support.
  • Our users are frustrated with the complexity and lack of consistency in the admin portals.
  • CRM is the only tool that is ready for business at scale.
Alternatives Considered
During the Demo, Zoho One performed well; however, post-implementation - the product has fallen short on all fronts.
Other Software Used

Zoho One is a Great Up and Coming answer to an all inclusive Business suite!

Rating: 10 out of 10
Incentivized
April 19, 2022
AC
Alex Campo
Customer Care Manager
Synergy Resources (Computer Software, 51-200 employees)
Vetted Review
Reseller
Zoho One
4 years of experience
Use Cases and Deployment Scope
We implemented Zoho One to stop disparate systems and move to a more unified platform. CRM is used by our organization for pipeline and customer relationship management, as well as the storage of pertinent customer information. Zoho Desk is being used as our request management system for customers. Zoho Projects is being utilized to manage our customer engagements and internal projects. Zoho Sign and Survey are being used as additional tools to facilitate our customer experience. and Zoho Cliq is our internal messaging collaboration tool
Pros and Cons
  • Provides a more integrated suite to communicate internally
  • The Analytics tool has helped to bring together data across Zoho and external platforms
Likelihood to Recommend
As a customer-first culture, CRM as a central piece to all other applications helps to bring together a full view of what is happening with a particular account but it could continue to improve to a more stable integration with the other apps. For an organization that requires a number of customer-facing activities (Sales, Service, Project Management, Internal, External Communication) the suite works well to bring that all together. A major issue with the suite though is its lack of strong integration with the Microsoft office suite. Microsoft applications are a widely used and not going anywhere suite as well, and the lack of integration to use apps like Word, Excel, and Powerpoint, to instead convert to less-developed Zoho replacements is an issue.
Zoho One Feature Ratings
General Ledger and Configurable Accounting (7)
N/A
N/A
Accounts payable
N/A
N/A
Accounts receivable
N/A
N/A
Global Financial Support
N/A
N/A
Primary and Secondary Ledgers
N/A
N/A
Journals and Reconciliations
N/A
N/A
Configurable Accounting
N/A
N/A
Standardized Processes
N/A
N/A
Subledger and Financial Process (5)
N/A
N/A
Billing Management
N/A
N/A
Cash and Asset Management
N/A
N/A
Travel & Expense Management
N/A
N/A
Budgetary Control & Encumbrance Accounting
N/A
N/A
Period Close
N/A
N/A
Inventory Management (3)
N/A
N/A
Inventory tracking
N/A
N/A
Automatic reordering
N/A
N/A
Location management
N/A
N/A
Order Management (5)
N/A
N/A
Pricing
N/A
N/A
Order entry
N/A
N/A
Credit card processing
N/A
N/A
Cost of goods sold
N/A
N/A
Order Orchestration
N/A
N/A
Payroll Management (3)
N/A
N/A
Pay calculation
N/A
N/A
Benefit plan administration
N/A
N/A
Direct deposit files
N/A
N/A
Reporting & Analytics (3)
90%
9.0
Dashboards
90%
9.0
Standard reports
90%
9.0
Custom reports
90%
9.0
Customization (2)
75%
7.5
API for custom integration
90%
9.0
Plug-ins
60%
6.0
Security (2)
75%
7.5
Role-based user permissions
90%
9.0
Single sign-on capability
60%
6.0
Grants Management (1)
N/A
N/A
Award Lifecycle Management
N/A
N/A
Project Financial Management (6)
N/A
N/A
Budgeting and Forecasting
N/A
N/A
Project Costing
N/A
N/A
Cost Capture
N/A
N/A
Capital Project Management
N/A
N/A
Customer Contract Compliance
N/A
N/A
Project Revenue Recognition
N/A
N/A
Project Execution Management (4)
N/A
N/A
Project Planning and Scheduling
N/A
N/A
Task Insight for Project Managers
N/A
N/A
Project Mobile Functionality
N/A
N/A
Definable Resource Pools
N/A
N/A
Procurement (5)
N/A
N/A
Bids Analyzed and Compared
N/A
N/A
Contract Authoring
N/A
N/A
Contract Repository
N/A
N/A
Requisitions-to-Purchase Orders Integrated
N/A
N/A
Supplier Management
N/A
N/A
Risk Management (5)
N/A
N/A
Risk Repository
N/A
N/A
Control Management
N/A
N/A
Control Efficiency Assessments
N/A
N/A
Issue Detection
N/A
N/A
Remediation and Certification
N/A
N/A
Logistics (5)
N/A
N/A
Transportation Planning and Optimization
N/A
N/A
Transportation Execution Management
N/A
N/A
Trade and Customs Management
N/A
N/A
Fulfillment Management
N/A
N/A
Warehouse Workforce Management
N/A
N/A
Manufacturing (5)
N/A
N/A
Production Process Design
N/A
N/A
Production Management
N/A
N/A
Configuration Management
N/A
N/A
Work Execution
N/A
N/A
Manufacturing Costs
N/A
N/A
Supply Chain (3)
N/A
N/A
Forecasting
N/A
N/A
Inventory Planning
N/A
N/A
Performance Monitoring
N/A
N/A
Product Lifecycle Management (2)
N/A
N/A
Proposal Management
N/A
N/A
Product Master Data Management
N/A
N/A
Return on Investment
  • Improved communication and responsiveness to external customers
  • Improved centralized reporting and KPI tracking
Usability
8
While the software is easy to use and pick up, the different user interfaces and limits across the application make it difficult and slow to implement additional applications quickly and seamlessly across the organization. If the User interface was more consistent we would be able to pick up and train on new apps more efficiently
Support Rating
6
Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.
Return to navigation