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Zoho SalesIQ

Zoho SalesIQ

Overview

What is Zoho SalesIQ?

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free

$0

Cloud
per month per user

Basic

$10

Cloud
per month per user

Professional

$17

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/salesiq/pricing.ht…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

New & Improved Zoho SalesIQ 2.0: A quick demo from Codeless Bots to Website Visitor Tracking & more

YouTube

Zoho SalesIQ - Dialogflow demo

YouTube
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Product Details

What is Zoho SalesIQ?

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle.

Zoho SalesIQ can be used by businesses of all sizes across all industries.

Zoho SalesIQ offers:

  • A detailed list of visitors sorted based on the criteria that matter to businesses

  • A codeless website chatbot builder used to build a chatbot for websites without writing a single line of code

  • In-built audio call and screen share features to solve complex queries

  • Proactive chat triggers to reach out to customers at the right touchpoint

  • Instant messaging channels like WhatsApp, Instagram, Facebook to bring all customer communication into a single dashboard

Zoho SalesIQ Features

  • Supported: Visitor Tracking
  • Supported: Codeless bot
  • Supported: Scripted bot
  • Supported: Live Chat
  • Supported: Audio call
  • Supported: Screen share
  • Supported: Lead scoring
  • Supported: Chat routing
  • Supported: Proactive chat triggers
  • Supported: Profile enrichment
  • Supported: IP blocking
  • Supported: Internal chat
  • Supported: Instagram integration
  • Supported: Canned responses
  • Supported: Typing preview
  • Supported: Chat supervision
  • Supported: Profanity management
  • Supported: Agent mobile app
  • Supported: Mobile SDK
  • Supported: Chat translation

Zoho SalesIQ Screenshots

Screenshot of Performance metricsScreenshot of Ring viewScreenshot of Codeless botScreenshot of Proactive chat triggersScreenshot of Agent mobile appScreenshot of Audio callScreenshot of Mobile SDK - Mobilisten

Zoho SalesIQ Video

Zoho SalesIQ Product Tour: Customer engagement platform

Zoho SalesIQ Integrations

Zoho SalesIQ Competitors

Zoho SalesIQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

Zoho SalesIQ starts at $0.

LiveChat, Intercom, and Zendesk Chat are common alternatives for Zoho SalesIQ.

The most common users of Zoho SalesIQ are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(40)

Reviews

(1-9 of 9)
Companies can't remove reviews or game the system. Here's why
October 05, 2021

The most popular and best value for Customer Engagement Platform available in the market

Humayun Farooqi | TrustRadius Reviewer
Humayun Farooqi
Customer Success Manager
Tarsil.pk (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Most Important Features
  • The user-friendly desktop and android applications have proved very useful for our organization.
  • The ability to have all chat agents receive notifications of chat requests as well as limiting the number of concurrent chat requests per agent is a very necessary feature as we do not always have all chat agents available to take chat calls.
  • The option of having up to 3 operators registered with most of the features accessible in the free plan of Zoho SalesIQ has been the main decisive factor as our organization currently cannot afford the payment plans.
August 24, 2021

Fantastic chat software for your sales and support team!

Verified User
Manager in Customer Service
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Most Important Features
  • Integration with Zoho CRM and Zoho Desk
  • Automated messaging with triggers to engage users that visit certain, specific pages.
  • Good reporting structure.
  • Ability for admin/super users to take over chats from agents. This is really great if you have Subject matter experts that can take over important chats.
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