Quick, Simple & Efficient
We use Zoho SalesIQ mainly to provide support to our clients and their users on our web-based application. This is primarily used by our …
Starting at $0 per month per user
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What is Zoho SalesIQ?
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used…
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Pricing
Free
$0
Cloud
per month per user
Basic
$10
Cloud
per month per user
Professional
$17
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/salesiq/pricing.ht…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
New & Improved Zoho SalesIQ 2.0: A quick demo from Codeless Bots to Website Visitor Tracking & more
YouTube
Zoho SalesIQ - Dialogflow demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho SalesIQ?
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle.
Zoho SalesIQ can be used by businesses of all sizes across all industries.
Zoho SalesIQ offers:
A detailed list of visitors sorted based on the criteria that matter to businesses
A codeless website chatbot builder used to build a chatbot for websites without writing a single line of code
In-built audio call and screen share features to solve complex queries
Proactive chat triggers to reach out to customers at the right touchpoint
Instant messaging channels like WhatsApp, Instagram, Facebook to bring all customer communication into a single dashboard
Zoho SalesIQ Features
- Supported: Visitor Tracking
- Supported: Codeless bot
- Supported: Scripted bot
- Supported: Live Chat
- Supported: Audio call
- Supported: Screen share
- Supported: Lead scoring
- Supported: Chat routing
- Supported: Proactive chat triggers
- Supported: Profile enrichment
- Supported: IP blocking
- Supported: Internal chat
- Supported: Instagram integration
- Supported: Canned responses
- Supported: Typing preview
- Supported: Chat supervision
- Supported: Profanity management
- Supported: Agent mobile app
- Supported: Mobile SDK
- Supported: Chat translation
Zoho SalesIQ Screenshots
Zoho SalesIQ Video
Zoho SalesIQ Product Tour: Customer engagement platform
Zoho SalesIQ Integrations
Zoho SalesIQ Competitors
Zoho SalesIQ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) |
Frequently Asked Questions
Zoho SalesIQ starts at $0.
The most common users of Zoho SalesIQ are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(40)Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
November 04, 2021
Quick, Simple & Efficient
- Reduced the support staff required to man the chat.
- Increased our effective support availability.
- Helps us to maintain a great ratio of system use vs support queries generated from system use.
October 05, 2021
The most popular and best value for Customer Engagement Platform available in the market
- We have almost 10+ hot leads and chat requests on our website, which were previously being lost due to not having the proper tool to handle them, which has been the main impact on our application Sales after having used Zoho Sales IQ for almost one year for our business.
- As the free plan of Zoho SalesIQ has fulfilled our current sales and customer success requirement, we have been able to invest the costs saved on other keys business marketing requirements like digital marketing, etc.
- Having the ability to check the number of page visits and time spent on the most visited pages has helped our product teams on working and improving all such content that is essential for generating and capturing hot leads.
August 24, 2021
Fantastic chat software for your sales and support team!
- It has significantly reduced the number of phone calls and emails we used to get. Chat is more convenient for our users. It also means we can provide support with fewer agents as a single agent can work on multiple chats (unlike phone support).
- Ability to catch and engage with new users that are potential leads has also improved our overall sales program.
- Letting admin take over chat seamlessly without a transfer lets us provide a better quality support experience to our more important users.
August 02, 2021
Avoid Unless You Have No Other Options
- It had a negative ROI as our team wasn't fully ready to onboard the tool and utilize it to its fullest.
- We tried training and working with their support to train our staff, but it was too complicated for everyone and Support wasn't helpful.
July 21, 2021
Zoho SalesIQ is a Resourceful and Convenient Program
- The increment of clients through website engagement.
- Cost of Zoho SalesIQ is minimal and sales from the tool are significant.
- Zoho SalesIQ conducts analytics, which we could have purchased another software.
- Helped in boosting sales, and getting more leads
- Reduced the cost of using Live chat softwares
- Sometimes key information is missed, due to notification issues, need to reload to get the exact visitors
- Sometimes customers face issues while using this tool
June 04, 2021
Zoho SalesIQ as a full-fledged business solution.
- Assistance to our Clients.
- Revenue increase.
- It has significantly increased our sales
- The support sales team is excellent.
May 30, 2021
A great tool to enhance your website UX
- Improved communication with leads/prospects
- Enhanced website UX for visitors
- I've had some new customers.
- Excellent at keeping track of visitors.
- Favorable.
November 24, 2018
Integrated Visitor Tracking and Chat
- We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer.
- Capturing new website visitors at the time that they have a question about your product is important.
- Missing chats can be frustrating.
- I used their free version for a long time. Only after I could see direct benefits in terms, did I switch to their paid version.
April 04, 2017
Following my visitors closely
- Offering this support service gives my company more value.
- I have received new clients.
- Zoho always improves and that is positive. You do not need the most expensive plan, you can grow according to your needs.
February 17, 2017
My ups and downs with Zoho Sales IQ
- Definitely positive. I include it as part of a very good system that works for us as a company.
- It's not expensive when included in the CRM plus package.
- When synced with your database via the CRM it is a very good tool.