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Zoho Billing

Score8.3 out of 10

24 Reviews and Ratings

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What is Zoho Billing?

Zoho Billing (formerly Zoho Subscriptions) is a one stop recurring billing and subscription management solution. Zoho Billing automates the entire recurring billing process and takes users to the market in few minutes.

This solution enables users to:

  • Create subscription billing pricing plans, add coupons and add-ons to suit their business needs.
  • Run in-depth subscription metrics and assess the health of their business in no time.
  • Zoho Subscriptions is connected to 400+ web apps through its integration with Zapier.
  • Capture business transactions effortlessly in Zoho Books, a cloud based accounting software absolutely free with Zoho Billing.
  • Experience unparalleled growth with the integration of Zoho CRM

Categories & Use Cases

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Most Frequent Users

Top 3 industries using Zoho Billing.
Based on HG Insights installation data
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#1 most frequent

Professional, Scientific, and Technical Services

32.4%

22 installations of 68

#2 most frequent

Information

17.6%

12 installations of 68

#3 most frequent

Manufacturing

13.2%

9 installations of 68

Reviews

What users are saying about Zoho Billing.
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Useful but Limited by Broken GA4 Integration

Samuel Nygren
Product Manager in Marketing at Enera International AB (11-50 employees employees)

Use Cases and Deployment Scope

We use Zoho Billing as the core billing system for our B2B product, including subscription management, invoicing, and handling payments from our online store. The main reason we selected it is the tight integration with the rest of the Zoho ecosystem, since we run Zoho One across our organization for sales and support.

Pros

  • Integrating with other ZoHo modules
  • Pricing

Cons

  • Google Analtics integration broken

Return on Investment

  • Struggling to run ads since it's tricky to track sales in GA

Usability

Alternatives Considered

Stripe Payments

Other Software Used

Zoho CRM, Slack

Zoho Subscriptions: Great and Easy to Use to Start Offering subscriptions!

Incentivized
Matthew VeilView profile
Marketing Broker in Marketing at Atlas Internet Marketing LLC (1-10 employees employees)

Pros

  • Simple interface to use and set up.
  • Billing reminder emails prior to and upon billing.
  • Notifications to billing team members and customers.
  • Automated recurring billing.
  • Simple reports.
  • Easy to manage customer database, credit card info, etc.

Cons

  • [It would] be nice to have one time payment options as a [add-on]. We also develop [websites] and needed one or two time invoices, [but] had to get Zoho [Books Subscription] as well, and [we] didn't use it often.
  • [The customer] login portal didn't work very well. [My] customers ended up calling me most of the time to change their card info.
  • It would be nice to integrate with a standard credit card processing company, other than Stripe or PayPal so one can take advantage of pricing once you hit a certain amount of charges every month.
  • At the time, I couldn't archive a customer and delete their subscription package. It would be nice to have a way to do so.

Most Important Features

  • Automated recurring billing so we don't have to think about taking transactions.
  • Simple reporting to see what is happening quickly.
  • Easy to set up, I didn't have to spend a lot of time to start taking in revenue.

Return on Investment

  • Professional look to billing and reminders which retains clients.
  • Save time setting up recurring payments.
  • Simple system to learn to get value quickly from software.

Alternatives Considered

Thryv, Stripe and PayPal Payments

Other Software Used

Thryv, Divi, Zapier, HighLevel, ActiveCampaign, HubSpot CRM

Automated Recurring Transactions at its finest.

Incentivized
Scott FrenchView profile
Installer/sales in Product Management at Right Now Mobility (1-10 employees employees)

Pros

  • Taking payments automatically. Once you set up your product billing cycles and assign them to a customer, it's all automatic from there.
  • Integrations with other Zoho products, We enter our customers in Zoho CRM and they are always updated in subscriptions and books is always showing the correct payments collected.

Cons

  • Declined payments, there wasn't a big alarm that went off automatically when a payment was declined. I have set up different notifications when this happens in the future though.

Return on Investment

  • We no longer worry about missing payments or tracking the rental program.

Alternatives Considered

None

Other Software Used

Zoho Books, Zoho CRM

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