TrustRadius
Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.Zoho Survey - Another Tool in the Zoho ToolboxWe use Zoho Survey to gather feedback once we've completed a customer project. It's used mainly for our sales department currently. We've got surveys in development to publish in other departments and to gather feedback at different stages of our customer life cycle.,Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do. The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey. The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers. Survey scoring is a great feature as well!,The layouts and themes may be a bit lacking. They suit our needs perfectly, however I have compared other survey platforms and they have very nice features that Zoho Survey may not have. I've not figured out how to edit the contextual view of surveys within the CRM. Maybe this is not possible, but if it is I may choose to show different fields. We've only ever required some basic reporting from our surveys, which Zoho Survey provides. However, for one particular survey some time ago, I did look into a more advanced report and found it a bit complex. Zoho Survey does integrate with Zoho Analytics (formerly Zoho Reports), where we can integrate our Survey data with basically any other data source, so knowing this is available is a huge plus; figuring out how to set up the reports is another story but I am sure I could figure it out.,9,No impact measured on our end really, just a positive brand building tool to reassure our customers that we care about their opinion and offer them a chance to provide any sort of feedback.,Google Forms and Typeform,Zoho CRM, Zoho Creator, Stripe,Customer SurveysThe best tool to do surveys with a very intuitive interfaceOur organization constantly wants to capture the needs of our clients and the best way to do it is through surveys. We have been using this application for the last few years and we have found it to be very versatile and easy to use, everyone in our organization has used it. Its friendly interface and its capabilities have saved us time and money while maintaining excellent quality.,It has a large number of surveys that are free and customizable. It is very simple to use, has a user-friendly interface. It has great functions that allow analyzing the results. Connection of the surveys direct to customers is fantastic.,The interface is usually very monotonous, They could include more dynamism. It's a little complicated to extract all of the individual responses.,10,The results obtained have been great in relation to the saving of time and money that we have saved. It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.,SurveyMonkey,Adobe Connect, Adobe Analytics, Zimbra, Dropbox Business,Employee Surveys Customer SurveysZoho Survey - strong platform intergated with other Zoho productsWe have used Zoho Survey to do customer and user surveys on a case-by-case basis. It is flexible and easy to create surveys. We have found it to be cost-effective and works well on both desktop and mobile and integrates within the entire Zoho suite quite nicely. It may not have the name recognition of other products like SurveyMonkey, but overall, stacks up very well and we have found it to be more cost-effective.,Creating customised surveys A/B testing of concepts, voting on product designs and logos Live tracking and communicating of survey results,It can be a little "clunky" if you are not experienced in how Zoho Products work The pricing is a little harder to grasp than other products Customization is not as flexible as some other products out there,7,We have been able to get effective feedback from existing contacts in a timely fashion We have done live time-restricted surveys with a one-use link that have worked well The reporting and results tracking is good,SurveyMonkey,Zoho CRM, Zoho Campaigns, Intercom,Employee Surveys Customer SurveysGreat Survey toolWe have used Zoho Survey for a range of things - from finding out how certain pieces of equipment are used at hospitals across a geographical region and what the impact is on patient care, to helping a company understand how its services are viewed by customers right down to seeing who would be prepared to chair meetings. It is hugely adaptable and very easy to set up and use. The question types are easy to understand and design and there is a huge range of question types available. In comparison to other survey applications the free version of Zoho allows you to write more questions and receive more responses to these questions.We have used the pay-for features occasionally, which has been of some use with the question design, allowing questions to route the responder to certain questions and avoid others, but of huge use when it comes to the analysis of the answers. Switching between pay-for and free was easy and hassle free and has been a good way to get as much out of Zoho Survey without paying too much for features that may not be used.,It allows the survey designer to see all questions on one page with the option of inserting a question of any type anywhere in the survey. The free version is built to allow anybody to do almost everything. It allows the survey designer to include up to 15 questions of any type in each survey with the option of including paragraphs in any of the questions that can be used to help guide the responder to the correct questions, avoiding the need to upgrade. The free version of Zoho Survey allows up to 150 responses to be received. It is even possible to release a duplicate survey under a new link and obtain more responses. The payment process for upgrading for a single month is really simple and easy to do. Cancelling the upgrade is also really easy.,It would be nice to be able to include some branding in the surveys for whichever company. The free survey analysis could be a little easier to use.,9,Employee Surveys Customer SurveysQuick, Simple and Straight to the pointWe currently use the survey tool for our first line of the support team for reviewing the service we give clients in regards to technical Service. We send them a survey each month for the clients we serviced and review them with our application Engineers when we get the scoring back and input.,Lets us get feedback from clients on how they felt the Engineer did. It shows us the knowledge needs if any for each engineer and shows and tells us what to improve on. Allows us to have an organized way to audit the first line of support calls and services and the volume of traffic we get month to month.,Customization issues Customer Service is the biggest flaw Contacts duplicating,8,Booked more service work Training classes increased Bill rate went up,SalesforceIQ CRM, Hootsuite Free, Constant Contact and Zoho CRM,Zoho CRM, Constant Contact, Salesforce Partner Management,Employee SurveysBectran ReviewZoho Survey is used across our entire enterprise but mainly by the sales team. It helps show which accounts belong to whom so that way no one is crossing into someone's business. It helps show which company is at which stage which is huge for the sales team. It helps us break down where each company is at so we can create the right and necessary steps for these companies to do business with us.,Helps us create beneficial surveys to find out what type of work needs to get done Helps create fully customizable surveys Helps collect date and answers,nothing at this time,10,It is very cheap which is great for smaller start up companies Very easy to operate Very receptive,InsideSales.com Predictive Pipeline, Skype, ContactWorld for Salesforce,Customer Surveys
  3. Zoho Survey Reviews
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Zoho Survey
15 Ratings
Score 8.2 out of 101
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Zoho Survey Reviews

Zoho Survey
15 Ratings
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Score 8.2 out of 101

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Jon Porreca profile photo
December 24, 2018

Zoho Survey - Another Tool in the Zoho Toolbox

Jon Porreca
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Zoho Survey to gather feedback once we've completed a customer project. It's used mainly for our sales department currently. We've got surveys in development to publish in other departments and to gather feedback at different stages of our customer life cycle.
  • Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
  • The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
  • The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
  • Survey scoring is a great feature as well!
  • The layouts and themes may be a bit lacking. They suit our needs perfectly, however I have compared other survey platforms and they have very nice features that Zoho Survey may not have.
  • I've not figured out how to edit the contextual view of surveys within the CRM. Maybe this is not possible, but if it is I may choose to show different fields.
  • We've only ever required some basic reporting from our surveys, which Zoho Survey provides. However, for one particular survey some time ago, I did look into a more advanced report and found it a bit complex. Zoho Survey does integrate with Zoho Analytics (formerly Zoho Reports), where we can integrate our Survey data with basically any other data source, so knowing this is available is a huge plus; figuring out how to set up the reports is another story but I am sure I could figure it out.
Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options.
Read Jon Porreca's full review
Edward Carrero profile photo
December 20, 2018

The best tool to do surveys with a very intuitive interface

Edward Carrero
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our organization constantly wants to capture the needs of our clients and the best way to do it is through surveys. We have been using this application for the last few years and we have found it to be very versatile and easy to use, everyone in our organization has used it. Its friendly interface and its capabilities have saved us time and money while maintaining excellent quality.
  • It has a large number of surveys that are free and customizable.
  • It is very simple to use, has a user-friendly interface.
  • It has great functions that allow analyzing the results.
  • Connection of the surveys direct to customers is fantastic.
  • The interface is usually very monotonous, They could include more dynamism.
  • It's a little complicated to extract all of the individual responses.
It is a very flexible tool that we can use in almost all scenarios, for example if we want to value our product through a survey, this tool is the best way to create, share and analyze the surveys. I think that due to its great capabilities it can be adaptable to any scenario. We can use it on mobile devices and it has an option that allows us to work offline.
Read Edward Carrero's full review
No photo available
November 24, 2018

Zoho Survey - strong platform intergated with other Zoho products

Verified User
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have used Zoho Survey to do customer and user surveys on a case-by-case basis. It is flexible and easy to create surveys. We have found it to be cost-effective and works well on both desktop and mobile and integrates within the entire Zoho suite quite nicely. It may not have the name recognition of other products like SurveyMonkey, but overall, stacks up very well and we have found it to be more cost-effective.
  • Creating customised surveys
  • A/B testing of concepts, voting on product designs and logos
  • Live tracking and communicating of survey results
  • It can be a little "clunky" if you are not experienced in how Zoho Products work
  • The pricing is a little harder to grasp than other products
  • Customization is not as flexible as some other products out there
It is well suited for smaller organisations and smaller surveys I would say. If you use other Zoho products, or have a more advanced Zoho plan where this is bundled, then this should be a no-brainer. Simply due to its integration with the whole suite of Zoho products, if you are a CRM user, or use Zoho Campaigns then you should stick with Zoho Survey as well.
Read this authenticated review
Craig Robb profile photo
March 26, 2018

Great Survey tool

Craig Robb
Score 9 out of 10
Vetted Review
Verified User
Review Source

We have used Zoho Survey for a range of things - from finding out how certain pieces of equipment are used at hospitals across a geographical region and what the impact is on patient care, to helping a company understand how its services are viewed by customers right down to seeing who would be prepared to chair meetings. It is hugely adaptable and very easy to set up and use. The question types are easy to understand and design and there is a huge range of question types available. In comparison to other survey applications the free version of Zoho allows you to write more questions and receive more responses to these questions.

We have used the pay-for features occasionally, which has been of some use with the question design, allowing questions to route the responder to certain questions and avoid others, but of huge use when it comes to the analysis of the answers. Switching between pay-for and free was easy and hassle free and has been a good way to get as much out of Zoho Survey without paying too much for features that may not be used.

  • It allows the survey designer to see all questions on one page with the option of inserting a question of any type anywhere in the survey.
  • The free version is built to allow anybody to do almost everything. It allows the survey designer to include up to 15 questions of any type in each survey with the option of including paragraphs in any of the questions that can be used to help guide the responder to the correct questions, avoiding the need to upgrade. The free version of Zoho Survey allows up to 150 responses to be received. It is even possible to release a duplicate survey under a new link and obtain more responses.
  • The payment process for upgrading for a single month is really simple and easy to do. Cancelling the upgrade is also really easy.
  • It would be nice to be able to include some branding in the surveys for whichever company.
  • The free survey analysis could be a little easier to use.
For surveys where the response numbers are expected to be less than 150 and where the question numbers are less than 15 the free version of Zoho Survey is really good. It has a great range of features and is adaptable enough to make it work in ways that would have to be paid for in other applications.
Read Craig Robb's full review
No photo available
March 27, 2018

Quick, Simple and Straight to the point

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use the survey tool for our first line of the support team for reviewing the service we give clients in regards to technical Service. We send them a survey each month for the clients we serviced and review them with our application Engineers when we get the scoring back and input.
  • Lets us get feedback from clients on how they felt the Engineer did.
  • It shows us the knowledge needs if any for each engineer and shows and tells us what to improve on.
  • Allows us to have an organized way to audit the first line of support calls and services and the volume of traffic we get month to month.
  • Customization issues
  • Customer Service is the biggest flaw
  • Contacts duplicating
Outside of the function, it works well and does what we need it to do but when it comes to the customer service and guidance when your first starting off, it lacks a lot. The same with the emails from the technical support team as they take forever to get back to you on anything. Outside of that, we use it as it's simple but if you have a problem, good luck.
Read this authenticated review
No photo available
March 22, 2018

Bectran Review

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Survey is used across our entire enterprise but mainly by the sales team. It helps show which accounts belong to whom so that way no one is crossing into someone's business. It helps show which company is at which stage which is huge for the sales team. It helps us break down where each company is at so we can create the right and necessary steps for these companies to do business with us.
  • Helps us create beneficial surveys to find out what type of work needs to get done
  • Helps create fully customizable surveys
  • Helps collect date and answers
  • nothing at this time
I love the ease of use and the large amount of ways you can query the survey results. Nice field types. I was able to create a nice survey with questions that appear based on how the user answers the questions.
Read this authenticated review

Zoho Survey Scorecard Summary

Likelihood to Recommend (15)
8.2

Feature Scorecard Summary

Survey templates (5)
8.4
Themes (6)
7.4
Custom logo/branding (6)
7.7
Changes to live survey (6)
8.1
Question design help (6)
8.2
Multiple question types (6)
9.1
Survey logic flexibility (6)
8.5
Response tracking (6)
9.4
Data export (6)
8.7
Standard reports (6)
8.3
Custom reports (6)
7.9
Analytics (6)
8.8
Access controls (5)
9.2
Compliance (5)
9.5
Vendor-offered crowdsourcing (4)
9.2
Respondent restrictions (5)
8.7

About Zoho Survey

Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.
Categories:  Survey & Forms Building