TrustRadius
Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.ZohoZoho Survey - Another Tool in the Zoho Toolbox2018-12-24T17:46:05.958ZWe use Zoho Survey to gather feedback once we've completed a customer project. It's used mainly for our sales department currently. We've got surveys in development to publish in other departments and to gather feedback at different stages of our customer life cycle.,Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
Survey scoring is a great feature as well!,The layouts and themes may be a bit lacking. They suit our needs perfectly, however I have compared other survey platforms and they have very nice features that Zoho Survey may not have.
I've not figured out how to edit the contextual view of surveys within the CRM. Maybe this is not possible, but if it is I may choose to show different fields.
We've only ever required some basic reporting from our surveys, which Zoho Survey provides. However, for one particular survey some time ago, I did look into a more advanced report and found it a bit complex. Zoho Survey does integrate with Zoho Analytics (formerly Zoho Reports), where we can integrate our Survey data with basically any other data source, so knowing this is available is a huge plus; figuring out how to set up the reports is another story but I am sure I could figure it out.,9,No impact measured on our end really, just a positive brand building tool to reassure our customers that we care about their opinion and offer them a chance to provide any sort of feedback.,Google Forms and Typeform,Zoho CRM, Zoho Creator, Stripe,Customer SurveysJon PorrecaThe best tool to do surveys with a very intuitive interface2018-12-20T20:38:11.613ZOur organization constantly wants to capture the needs of our clients and the best way to do it is through surveys. We have been using this application for the last few years and we have found it to be very versatile and easy to use, everyone in our organization has used it. Its friendly interface and its capabilities have saved us time and money while maintaining excellent quality.,It has a large number of surveys that are free and customizable.
It is very simple to use, has a user-friendly interface.
It has great functions that allow analyzing the results.
Connection of the surveys direct to customers is fantastic.,The interface is usually very monotonous, They could include more dynamism.
It's a little complicated to extract all of the individual responses.,10,The results obtained have been great in relation to the saving of time and money that we have saved.
It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.,SurveyMonkey,Adobe Connect, Adobe Analytics, Zimbra, Dropbox Business,Employee Surveys
Customer SurveysEdward CarreroZoho Survey - strong platform intergated with other Zoho products2018-11-24T22:24:04.450ZWe have used Zoho Survey to do customer and user surveys on a case-by-case basis. It is flexible and easy to create surveys. We have found it to be cost-effective and works well on both desktop and mobile and integrates within the entire Zoho suite quite nicely. It may not have the name recognition of other products like SurveyMonkey, but overall, stacks up very well and we have found it to be more cost-effective.,Creating customised surveys
A/B testing of concepts, voting on product designs and logos
Live tracking and communicating of survey results,It can be a little "clunky" if you are not experienced in how Zoho Products work
The pricing is a little harder to grasp than other products
Customization is not as flexible as some other products out there,7,We have been able to get effective feedback from existing contacts in a timely fashion
We have done live time-restricted surveys with a one-use link that have worked well
The reporting and results tracking is good,SurveyMonkey,Zoho CRM, Zoho Campaigns, Intercom,Employee Surveys
Customer SurveysVerified UserGreat Survey tool2018-03-26T19:50:01.877ZWe have used Zoho Survey for a range of things - from finding out how certain pieces of equipment are used at hospitals across a geographical region and what the impact is on patient care, to helping a company understand how its services are viewed by customers right down to seeing who would be prepared to chair meetings. It is hugely adaptable and very easy to set up and use. The question types are easy to understand and design and there is a huge range of question types available. In comparison to other survey applications the free version of Zoho allows you to write more questions and receive more responses to these questions.We have used the pay-for features occasionally, which has been of some use with the question design, allowing questions to route the responder to certain questions and avoid others, but of huge use when it comes to the analysis of the answers. Switching between pay-for and free was easy and hassle free and has been a good way to get as much out of Zoho Survey without paying too much for features that may not be used.,It allows the survey designer to see all questions on one page with the option of inserting a question of any type anywhere in the survey.
The free version is built to allow anybody to do almost everything. It allows the survey designer to include up to 15 questions of any type in each survey with the option of including paragraphs in any of the questions that can be used to help guide the responder to the correct questions, avoiding the need to upgrade. The free version of Zoho Survey allows up to 150 responses to be received. It is even possible to release a duplicate survey under a new link and obtain more responses.
The payment process for upgrading for a single month is really simple and easy to do. Cancelling the upgrade is also really easy.,It would be nice to be able to include some branding in the surveys for whichever company.
The free survey analysis could be a little easier to use.,9,Employee Surveys
Customer SurveysCraig RobbQuick, Simple and Straight to the point2018-03-27T19:51:09.763ZWe currently use the survey tool for our first line of the support team for reviewing the service we give clients in regards to technical Service. We send them a survey each month for the clients we serviced and review them with our application Engineers when we get the scoring back and input.,Lets us get feedback from clients on how they felt the Engineer did.
It shows us the knowledge needs if any for each engineer and shows and tells us what to improve on.
Allows us to have an organized way to audit the first line of support calls and services and the volume of traffic we get month to month.,Customization issues
Customer Service is the biggest flaw
Contacts duplicating,8,Booked more service work
Training classes increased
Bill rate went up,SalesforceIQ CRM, Hootsuite Free, Constant Contact and Zoho CRM,Zoho CRM, Constant Contact, Salesforce Partner Management,Employee SurveysVerified User
Unspecified
Zoho Survey
15 Ratings
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