Zoho Survey Reviews

18 Ratings
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Score 8.4 out of 100

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Jon Porreca | TrustRadius Reviewer
December 24, 2018

Zoho Survey - Another Tool in the Zoho Toolbox

Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options.
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Edward Carrero | TrustRadius Reviewer
December 20, 2018

The best tool to do surveys with a very intuitive interface

Score 10 out of 10
Vetted Review
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Likelihood to Recommend

It is a very flexible tool that we can use in almost all scenarios, for example if we want to value our product through a survey, this tool is the best way to create, share and analyze the surveys. I think that due to its great capabilities it can be adaptable to any scenario. We can use it on mobile devices and it has an option that allows us to work offline.
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Anonymous | TrustRadius Reviewer
November 24, 2018

Zoho Survey - strong platform intergated with other Zoho products

Score 7 out of 10
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Likelihood to Recommend

It is well suited for smaller organisations and smaller surveys I would say. If you use other Zoho products, or have a more advanced Zoho plan where this is bundled, then this should be a no-brainer. Simply due to its integration with the whole suite of Zoho products, if you are a CRM user, or use Zoho Campaigns then you should stick with Zoho Survey as well.
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Craig Robb | TrustRadius Reviewer
March 26, 2018

Great Survey tool

Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

For surveys where the response numbers are expected to be less than 150 and where the question numbers are less than 15 the free version of Zoho Survey is really good. It has a great range of features and is adaptable enough to make it work in ways that would have to be paid for in other applications.
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Anonymous | TrustRadius Reviewer
March 27, 2018

Quick, Simple and Straight to the point

Score 8 out of 10
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Likelihood to Recommend

Outside of the function, it works well and does what we need it to do but when it comes to the customer service and guidance when your first starting off, it lacks a lot. The same with the emails from the technical support team as they take forever to get back to you on anything. Outside of that, we use it as it's simple but if you have a problem, good luck.
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Anonymous | TrustRadius Reviewer
March 22, 2018

Bectran Review

Score 10 out of 10
Vetted Review
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Likelihood to Recommend

I love the ease of use and the large amount of ways you can query the survey results. Nice field types. I was able to create a nice survey with questions that appear based on how the user answers the questions.
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Zoho Survey Scorecard Summary

Feature Scorecard Summary

Survey templates (6)
8.9
Themes (7)
8.3
Custom logo/branding (7)
8.7
Changes to live survey (7)
8.6
Question design help (7)
8.5
Multiple question types (7)
9.3
Survey logic flexibility (7)
9.2
Response tracking (7)
9.7
Data export (7)
9.2
Standard reports (7)
9.3
Custom reports (7)
8.9
Analytics (7)
9.6
Access controls (6)
9.5
Compliance (6)
9.7
Vendor-offered crowdsourcing (5)
9.4
Respondent restrictions (6)
9.2

About Zoho Survey

Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.