Zoom Contact Center
Zoom Contact Center is used as the main phone system for the company, it provides all the needed features to provide a satisfactory …
Starting at $69 per month per user
View PricingOverview
What is Zoom Contact Center?
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
Recent Reviews
Awards
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Popular Features
- Warm transfer (11)8.484%
- Multichannel integration (10)8.383%
- Agent dashboard (11)7.777%
- Call tracking (11)7.474%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-contact…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $69 per month per user
Product Demos
0:09 / 0:30 Zoom Contact Center: For when your customers’ plans don’t go as planned
YouTube
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoom Contact Center?
Zoom Contact Center is a Contact Center as a Service (CCaaS) offering built directly on Zoom’s unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, analytics, and pre-built integrations designed into the familiar Zoom app. Zoom Contact Center helps businesses to deliver fast, efficient, and highly personalized customer experiences, and improve agent productivity.
Basic features of Zoom Contact Center include:
Zoom Contact Center can also include a number of add-ons. These are:
Basic features of Zoom Contact Center include:
- Webchat, SMS, voice & video conferencing channels
- Video waiting rooms
- Routing profiles
- All PSTN/Voice minutes will be metered. See metered rates.
- Native supervisor and agent experience
- Agent profile management
- Built-in contact center analytics to measure productivity
- Per-agent licensing
Zoom Contact Center can also include a number of add-ons. These are:
- Zoom Virtual Service Phone Number - Adds virtual service numbers to Zoom Contact Center plan to allow customers to contact the the organization.
- Zoom Toll-Free Phone Number - Adds toll-free phone numbers to Zoom Contact Center plan to allow customers to contact the organization, free of charge.
- Contact Center Cloud Storage - To store, stream and download voicemails and recordings from the Zoom Cloud.
- Zoom Virtual Agent - A self-service and intelligent agent handoffs that is available both as an add-on to Zoom Contact Center and a standalone offering that works with CRM and contact center software.
Zoom Contact Center Screenshots
Zoom Contact Center Videos
Vensure chose Zoom Contact Center and Zoom Virtual Agent to provide an omnichannel contact center solution (call, SMS, email, or chat) allowing the customer to pick their preferred channel for customer service.
Customers today want seamless service, personalized experiences, and quick solutions. Zoom Contact Center helps to make it simple to meet these demands while empowering agents and boosting business outcomes from the familiar, unified, and AI-powered Zoom platform.
Zoom Contact Center Integrations
Zoom Contact Center Competitors
Zoom Contact Center Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
Zoom Contact Center starts at $69.
Google Cloud Contact Center AI, Genesys Cloud CX, and 8x8 Contact Center are common alternatives for Zoom Contact Center.
Reviewers rate Recording highest, with a score of 8.6.
The most common users of Zoom Contact Center are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(19)Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
March 28, 2024
Zoom Contact Center
Score 10 out of 10
Vetted Review
Verified User
Zoom has all the features Jive lack at the moment, example:
Routing skills, better analytics and logs, being able to add conditions to the routing flows.
Routing skills, better analytics and logs, being able to add conditions to the routing flows.
Score 10 out of 10
Vetted Review
Verified User
- Mitel MiCollab and Cisco Webex Experience Management (discontinued)
Ease of administration, use, and UI. Very dynamic platform designed by people who wanted to make something that made sense, unlike every other phone system out there that is a nightmare.
March 28, 2024
Zoom Contact Center Review
Score 9 out of 10
Vetted Review
Verified User
Ease of use and willingness to partner with us in gaining the most efficiency.
March 28, 2024
Zoom Contact Center for Internal Service Desk
Score 8 out of 10
Vetted Review
Verified User
- Zoom Phone and Five9
It is a good product that fits our needs, we considered using the Contact Center despite the fact of still lacking important capabilities (we think it is till s in its "toddler" age) because we see how rapidly Zoom builds their products and add functionality to it, and because we already are using Zoom Meetings, Phone and others, it just makes sense to use Contact Center because of the potential capabilities and integration; it just made sense, and so far so good, but only time will tell.
March 28, 2024
Zoom Contact Center For The Win!
Score 10 out of 10
Vetted Review
Verified User
Very briefly, Zoom Contact Center is light years ahead of all of the other telephony systems we've tried with a comparable price.
March 21, 2024
Zoom Contact Center Review
March 21, 2024
Global take on Zoom Contact Center
There are options and ways to get to specific feature sets that are similar to what Zoom can offer.
Many of the Zoom included features are add-ons for the RingCentral offering. So cost goes up and can also be an add-on difficulties/deployment costs as well. When we reviewed the features needed and the cost comparison, Zoom was less than half the cost with many of the features baked in as opposed to add-ons.
Many of the Zoom included features are add-ons for the RingCentral offering. So cost goes up and can also be an add-on difficulties/deployment costs as well. When we reviewed the features needed and the cost comparison, Zoom was less than half the cost with many of the features baked in as opposed to add-ons.
March 21, 2024
Zoom Contact Center delivers operational efficiencies
Score 9 out of 10
Vetted Review
Verified User
When we did a head to head comparison between the two products we felt that Zoom stacked better in price, performance and ease of use. We did trial both products and determined that the users liked the Zoom interface better.
March 07, 2024
Zoom Contact Center
Score 9 out of 10
Vetted Review
Verified User
Setup and management is much easier compared to other applications. Making changes is all done from one place and not multiple. Changes can also be made and implemented very quickly.
March 05, 2024
Amazing Service
Score 10 out of 10
Vetted Review
Verified User
I looked at multiple options but Zoom stacked up on products. Everything in one place. Cost was also a factor.
September 14, 2023
Fast and Easy Communication with Zoom Phone
In my opinion, Zoom Phone is far more user friendly and cost effective. I think Zoom Phone has superior user and administrator support. When you have issues, you have a person to talk to quickly. The administrative side of Zoom Phone is by far one of the best that I've every used with so many options and very well laid out menu trees to find that you need quickly.