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Zoom Phone

Zoom Phone

Overview

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone…

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Recent Reviews

Global launch Zoom Phone

10 out of 10
November 11, 2022
Global migration from an on-site Avaya to Zoom Phone and the move is very easy. Great feedback from users on their new features they can …
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Zoom Phone Review

9 out of 10
July 21, 2021
Incentivized
We use Zoom Phone for our day to day, and weekly calls. It acts as our virtual cabin and conference rooms. Being a fully remote company …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Mobile app for iOS (16)
    10.0
    100%
  • Answering rules (15)
    10.0
    100%
  • Call recording (17)
    9.8
    98%
  • Directory of employee names (15)
    9.3
    93%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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35 people also want pricing

Alternatives Pricing

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.5
Avg 8.2

Call Management

Customized phone system settings

9.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

9.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

10
Avg 8.3
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Product Details

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Zoom Phone Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Zoom Phone Screenshots

Screenshot of

Zoom Phone Integrations

Zoom Phone Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

RingCentral MVP, Google Voice, and Grasshopper are common alternatives for Zoom Phone.

Reviewers rate Answering rules and Mobile app for iOS and Mobile app for Android highest, with a score of 10.

The most common users of Zoom Phone are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(80)

Attribute Ratings

Reviews

(1-15 of 15)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoom outpaces most of the other companies by miles. Teams is a 2nd but it's not even close. Cost of Zoom for longer meetings, more features might turn people off - but it shouldn't because of the actual features and integration (neat bar, Zoom rooms in 365, etc) - others may do it but they dont do it better or easier.
Eugenio Fajardo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are in the evaluation phase therefore the Zoom sample facility to incorporate Zoom Phone licenses into our contract facilitated the testing of this service. Avaya telephony is very robust, but we want to unify the collaboration tools within the organization, so it was ruled out for not adding more tools to our users. With Microsoft Teams, telephony has a lot of potentials but it is a function that is not yet explored due to the licensing process that has to be acquired and it is more bureaucratic.
July 21, 2021

Zoom Phone Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We were using Google Meet prior to Zoom, it didn't have problems any, but just the overall experience of using it was not that pleasant. We switched to Zoom for better Quality in the video as well as video both. Zoom also gives a lot of options during screen share which is very well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoom Phone has more features that allow our team to work cohesively. We can have all of our team logged in to all of the phone lines we manage, instead of one person on each line at a time. This way, one person is able take calls from whichever line as they come in rather than, only being able to log into one line at a time. Transcribed voicemails and caller ID can help with connecting callers to other departments. We can also keep record of which calls each of our team members have taken.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoom Phone, much like the proper desktop application, is a significant improvement over Skype. While a lot of the clunky and bloated sluggishness over the desktop version of Skype is lessened on the mobile application, the amount of embedded advertising and lackluster audio/visual quality makes Zoom Phone the clear choice for all business meetings.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom phone is SO MUCH EASIER to use than Vonage. It's easy to track calls, the interface is super clean (Vonage looks like they haven't updated since the mid-2000s). Much easier to find company contacts in the virtual directory in Zoom. Plus, the ability to dial out directly from my computer. We had some issues with Vonage where we couldn't make outbound calls via the computer. We had to set up an app on our personal phones that the Vonage system would route through. There were a number of issues with this and it wasn't very clear at all how to use it. Working remotely once ended up with me getting quite a large phone bill since the Vonage app wasn't working properly and I ended up making long distance calls on my phone. Zoom completely eliminates that issue with calls going directly through my computer and taking my phone out of the equation.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It was a much cheaper option for us in terms of purchase of the license. It was easier to also have 1 vendor since we were already using Zoom for our conference calls. Adding Zoom Phone just made sense. Our employees travel so they were not at their desks to answer calls, now they get the calls through the computer or their cell phones but always with their professional numbers, not using their own private cell phone numbers.
Jonathan Tanis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingCentral and Zoom are very similar, and I am a fan of both. We ended up choosing Zoom because of how much we liked them for their Zoom Meetings product we've used for years now. It just always worked compared to WebEx, Gotomeeting, Fuze, Skype, Teams, etc. So reliability was the first choice. Talkdesk was not reliable for us when we used them briefly. We used a couple of other services for on-site PBX, hybrid cloud/hosted PBX, and tried Zendesk Talk. The on-site ones required on-site devices, and we wanted a cloud-based solution to help our remote workers and avoid complexities for IT. Verizon was strongly considered to just get everyone cell phones, but we didn't think our users would like having two cell phones and it didn't feel like a great experience for our office staff.

Finally, we wanted Salesforce integration, and we would have had to upgrade our RingCentral service to do it. So I figured I might as well try out Zoom, which had a free trial and month-to-month contract. I haven't looked back since.

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