Zoom Phone

This provided similar features and was a better price structure.

Zoom Phone is my primary choice

We are in the evaluation phase therefore the Zoom sample facility to incorporate Zoom Phone licenses into our contract facilitated the testing of this service. Avaya telephony is very robust, but we want to unify the collaboration tools within the organization, so it was ruled out for not adding more tools to our users. With Microsoft Teams, telephony has a lot of potentials but it is a function that is not yet explored due to the licensing process that has to be acquired and it is more bureaucratic.

We were using Google Meet prior to Zoom, it didn't have problems any, but just the overall experience of using it was not that pleasant. We switched to Zoom for better Quality in the video as well as video both. Zoom also gives a lot of options during screen share which is very well.

Zoom Phone has more features that allow our team to work cohesively. We can have all of our team logged in to all of the phone lines we manage, instead of one person on each line at a time. This way, one person is able take calls from whichever line as they come in rather than, only being able to log into one line at a time. Transcribed voicemails and caller ID can help with connecting callers to other departments. We can also keep record of which calls each of our team members have taken.

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments

Zoom Phone, much like the proper desktop application, is a significant improvement over Skype. While a lot of the clunky and bloated sluggishness over the desktop version of Skype is lessened on the mobile application, the amount of embedded advertising and lackluster audio/visual quality makes Zoom Phone the clear choice for all business meetings.

Zoom phone is SO MUCH EASIER to use than Vonage. It's easy to track calls, the interface is super clean (Vonage looks like they haven't updated since the mid-2000s). Much easier to find company contacts in the virtual directory in Zoom. Plus, the ability to dial out directly from my computer. We had some issues with Vonage where we couldn't make outbound calls via the computer. We had to set up an app on our personal phones that the Vonage system would route through. There were a number of issues with this and it wasn't very clear at all how to use it. Working remotely once ended up with me getting quite a large phone bill since the Vonage app wasn't working properly and I ended up making long distance calls on my phone. Zoom completely eliminates that issue with calls going directly through my computer and taking my phone out of the equation.

It was a much cheaper option for us in terms of purchase of the license. It was easier to also have 1 vendor since we were already using Zoom for our conference calls. Adding Zoom Phone just made sense. Our employees travel so they were not at their desks to answer calls, now they get the calls through the computer or their cell phones but always with their professional numbers, not using their own private cell phone numbers.

RingCentral and Zoom are very similar, and I am a fan of both. We ended up choosing Zoom because of how much we liked them for their Zoom Meetings product we've used for years now. It just always worked compared to WebEx, Gotomeeting, Fuze, Skype, Teams, etc. So reliability was the first choice. Talkdesk was not reliable for us when we used them briefly. We used a couple of other services for on-site PBX, hybrid cloud/hosted PBX, and tried Zendesk Talk. The on-site ones required on-site devices, and we wanted a cloud-based solution to help our remote workers and avoid complexities for IT. Verizon was strongly considered to just get everyone cell phones, but we didn't think our users would like having two cell phones and it didn't feel like a great experience for our office staff.

Finally, we wanted Salesforce integration, and we would have had to upgrade our RingCentral service to do it. So I figured I might as well try out Zoom, which had a free trial and month-to-month contract. I haven't looked back since.