Skip to main content
TrustRadius
Zoom Phone

Zoom Phone

Overview

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network…

Read more
Recent Reviews

Zoom Phone review

10 out of 10
March 31, 2024
We use Zoom Phone for all of our Associates with the exception of our Call Center. Each associate is assigned a direct dial number. We …
Continue reading

Very Impressed with Zoom Phone

10 out of 10
March 31, 2024
Use this for sales outreach on a daily basis, and setting up meetings with ease with clients. I use Zoom Phone at every part of my day, …
Continue reading

Zoom Phones, the other Zoom Zoom

9 out of 10
March 31, 2024
We have decisively adopted Zoom Phone as our primary phone system for all business calls. Our primary challenge was overcome by …
Continue reading

My Zoom Phone review

8 out of 10
March 21, 2024
Conference rooms, meetings, voice/call-queues, and scheduling are all solutions we use Zoom Phone for.
Continue reading

Global launch Zoom Phone

10 out of 10
November 11, 2022
Global migration from an on-site Avaya to Zoom Phone and the move is very easy. Great feedback from users on their new features they can …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (21)
    10.0
    100%
  • Mobile app for iOS (21)
    10.0
    100%
  • Call recording (22)
    9.8
    98%
  • Directory of employee names (21)
    9.3
    93%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
Zoom Phone

Zoom Phone

N/A
Unavailable

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

36 people also want pricing

Alternatives Pricing

Google Voice

Google Voice

$10
per month
What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Grasshopper

Grasshopper

$29
per month
What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Return to navigation

Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.4
Avg 8.2

Call Management

Customized phone system settings

9.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

9.6
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

10
Avg 8.3
Return to navigation

Product Details

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).


Features:
Post call summary & next steps
A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes.

Voicemail task extraction
Tasks can be extracted from voicemails to speed getting caught up and understanding the next steps, without going through every voicemail.

Voicemail prioritization
Prioritizes urgent voicemails to help organize the work day.

Team SMS summary thread

Provides a concise overview of Team SMS threads in PowerPack so users can quickly catch up after time away from the phone.

Zoom Phone Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Zoom Phone Videos

Zoom Phone is a full-featured cloud phone system built on the Zoom platform.
Zoom Workplace is an AI-powered collaboration platform.

Zoom Phone Integrations

Zoom Phone Competitors

Zoom Phone Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Zoom Phone Downloadables

Frequently Asked Questions

RingEX, Google Voice, and Grasshopper are common alternatives for Zoom Phone.

Reviewers rate Answering rules and Mobile app for iOS and Mobile app for Android highest, with a score of 10.

The most common users of Zoom Phone are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(92)

Attribute Ratings

Reviews

(1-24 of 24)
Companies can't remove reviews or game the system. Here's why
March 31, 2024

Zoom Phone: Streamlined Communication Excellence

Verified User
Director in Customer Service
Real Estate Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom Phone is well-suited for integrated business communication, offering stability, flexibility in queue management, and privacy features. However, it may be less appropriate for complex call center needs requiring advanced stats - though other Zoom options exist for that. Overall, for seamless communication within the organization, with customers and convenient contact sharing with external parties, Zoom Phone proves highly beneficial. Overall my pros far exceed my cons when it comes to being a Zoom advocate.
March 31, 2024

Zoom Phone review

TM
Tom McAnally
Telecommunications Manager
Penn Mutual (Insurance, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Perfect for employees who are mobile and who could be located at any location from day to day. Employees can use any audio devices they choose. Easily integrates with our contact center and other phone systems for ease of calling and to identify the presence of other employees. Also makes phone calls between platforms more efficient and effective.
March 31, 2024

Zoom Phone = Happy IT and Happy End Users

BC
Bryce Catten
IT Systems Architect
MasterControl (Computer Software, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom really does well for companies that have hybrid and remote employees. It is also great for companies that have employees who travel a lot. I think Zoom is also a great fit for companies that don't want to hire dedicated IT Phone system employees because it is so easy to manage.

Zoom phone would not be a fit for companies that can't use cloud systems or prefer to selfhost everything.
March 31, 2024

Very Impressed with Zoom Phone

Verified User
Director in Sales
Staffing & Recruiting Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I love the fact I can pull a call that I've done and re-listen, with a manuscript of the conversation to get words or phrases I may not have understood. I also like that I can do this in real time, sometimes it can be hard to understand someone and it will give you the manuscript in real time.
March 31, 2024

Zoom Phones, the other Zoom Zoom

Verified User
Administrator in Information Technology
Financial Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
As a basic phone system, they work well. However, if you require more advanced call features, you may need to switch to a contact center solution. The primary drawback of Zoom Phone is the limited reporting capabilities. Nevertheless, Zoom Phone is a feature-rich and reliable phone system for basic use.
March 21, 2024

My Zoom Phone review

Verified User
Team Lead in Information Technology
Computer Software Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Medium to small businesses it has worked fine. Lately, since we're a Microsoft customer, we're looking at the value of using Teams for voice.
February 27, 2024

Zoom Phone is excellent Cloud-Based VoIP

DL
DAVE LYONS
IT DIrector
Texas Baptists (Religious Institutions, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom Phone is outstanding when you have multiple offices and some road warriors. Any environment that is well-served by a cloud-based phone system would be well-served by Zoom Phone. It is very easy to manage with current staff. The seamless integration with Zoom Meetings is very helpful. I highly recommend it.
February 27, 2024

So glad we switched to Zoom Phone!

Linda Rooney | TrustRadius Reviewer
Linda Rooney
CEO
DandeLions Digital (Marketing & Advertising, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have a spotty Voip system in place and have difficulty transferring calls or organizing a conference call with your current system - I would highly recommend Zoom Phone. It's so easy to set up and use and transfers extremely well to cell phones within the organization. Messages are also very easy to retrieve and missed call notifications are timely and helpful.
December 06, 2023

Zoom vs Other Meeting Apps

JZ
Joe Zicari
Network Administrator
The Children's Village (Non-profit Organization Management, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is easy to use, easy to install, easy to setup. The screensharing, like others is pretty simple but where I think Zoom outpaces others is the actual options of screen sharing. More specific Portion of screen. Using portion of screen is by far the best way (for me) to share my screen when training, having calls.
April 28, 2022

Zoom Phone has been a reliable resource with a really great pricing structure

LH
Lonnie Hansen
Director of Business Development
Fuel Sales (E-Learning, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are looking for a cost effective digital phone service this has been an excellent solution for us. If you are doing high volume calling I don't think this would be the type of service well suited for that.
November 25, 2021

A excelent option cloud Phone System nowadays

Eugenio Fajardo | TrustRadius Reviewer
Eugenio Fajardo
Jefe de Proyectos de Cómputo
Universidad Iberoamericana (Education Management, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
There are many scenarios where Zoom Phone can be implemented, but one of the ones that work best is when an organization wants to start operations and instead of investing in traditional telephony, it can implement cloud telephony like this solution. Also in a scenario where it does not matter to change DIDs in the face of customer service. A scenario that I do not recommend it when you already have roots in the telephone numbers and you want to migrate all the telephony you have to this cloud scheme because those telephone numbers will be lost and the transition will be complicated, it will create frustration. Another complicated scenario is if it is contemplated to send to work at home and the additional costs of dedicated telephone equipment are not considered, especially when users are used to a traditional physical telephone.
July 21, 2021

Zoom Phone Review

Verified User
Employee in Sales
Internet Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is very well suited when you want to connect with others to work, or just to chat. Zoom is a very powerful productivity tool. Zoom Phone is very well suited when you want to do meetings on the go, for example, you can be on a commute but still attending a meeting.
May 10, 2021

Zoom Phone Satisfaction

Verified User
Employee in Customer Service
Education Management Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.

Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
May 07, 2021

Game Changing System...Don't Waste Your Time Looking at the Others

Verified User
Manager in Information Technology
Higher Education Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom Phone just makes sense if you are already using Zoom Video. It's a natural extension, and provides a single pane of glass for all your communications needs. It integrates well with existing authentication setups, providing users with single sign on capabilities. It also does not consume as much Internet bandwidth as one might expect. The only use where I may question Zoom Phone's usage is in a small organization with under 20 users where it may not be affordable.
September 11, 2020

Hold a Business Meeting From the Palm of Your Hand With Zoom Phone

Verified User
Employee in Marketing
Fine Art Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
While you'd expect a mobile app to have more restrictions on usage than the desktop version, Zoom Phone is pretty much the opposite. Since everyone seems to have a smartphone these days as compared to a laptop with proper camera and microphone capabilities, Zoom Phone comes in handy for business meetings/phone calls wherein which you'd like total participation. Though vertical "selfie" shots may not appear the most professional, nor is the screen sharing feature all that easy to use on mobile, overall, Zoom Phone successfully hits the marks where Skype and other such mobile applications fail in a business environment.
April 23, 2020

Fantastic VOIP System for Remote Work

Verified User
Employee in Sales
Legal Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great for working from home and you don't have a physical desk phone to use. I imagine a lot of people don't have a landline anymore and may be hesitant to use their personal phone to make business calls. Being in Sales, I'd rather not be using my personal number so Zoom is great for giving me the benefits of having an office phone but not being restricted to my desk and having a physical phone taking up space. Easy to pick up and go wherever I need, whether I need to make a private call or need some time away from the colleagues to focus on my calls.
April 23, 2020

the greatest soft phone on the market!

Verified User
Employee in Human Resources
Outsourcing/Offshoring Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It only has been very well suited for us for the work we do. Recruiting: we make so many calls to candidates that sometimes using Zoom for conferencing in conjunction with Zoom Phone is great - we can keep track of all the calls, messages on the same app. This is so great. Now we also integrate with Salesforce so it is even better. No need to pay for cell phone, or Zoom Phone also works on a personal cell phone but it helps keep professional calls separate from private phone calls.
April 02, 2020

We switched to Zoom and haven't looked back!

Jonathan Tanis | TrustRadius Reviewer
Jonathan Tanis
Director of Product Development
BeyondPay, Inc. (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Zoom Phone falls a bit short as Call Center software, but overall, its the most reliable and best value of all the phone systems I've tried so far and I've tested, used and researched many. It really is easy to manage, and users have no trouble using it immediately with our G Suite SSO, so provisioning and rollout to new hires go so well. The only time we had trouble with our phones was during a rough week during March 2020 during the COVID panic.
Return to navigation