Zoom Phone

Zoom Phone

About TrustRadius Scoring
Score 8.6 out of 100
Zoom Phone

Overview

Recent Reviews

Zoom Phone is a plus

10 out of 10
March 01, 2022
Zoom Phone is used not only for verbal phone calls, but to be able to follow along on any Zoom video calls whenever may be needed as well. …
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Zoom Phone Review

9 out of 10
July 21, 2021
We use Zoom Phone for our day to day, and weekly calls. It acts as our virtual cabin and conference rooms. Being a fully remote company …
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Zoom Phone Satisfaction

8 out of 10
May 10, 2021
We use Zoom Phone for our main switchboard line when people call the seminary and for the Welcome Center and Registrar lines. Several …
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Popular Features

View all 16 features

Audio conferencing (10)

9.9
99%

Video screen sharing (10)

9.8
98%

Video conferencing (10)

9.8
98%

Call reports (9)

8.2
82%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Zoom Phone?

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

What is RingCentral MVP?

RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription…

Features Scorecard

Cloud PBX

8.7
87%

Call Management

8.9
89%

VoIP system collaboration

9.2
92%

Mobile apps

9.2
92%

Product Details

What is Zoom Phone?

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Zoom Phone Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Zoom Phone Screenshots

Zoom Phone Videos

As shown at Zoomtopia 2019, with Zoom’s Unified Communication Platform, you can seamlessly transfer calls between hard phones, mobile devices, desktop, and even conference rooms. Your work doesn’t have boundaries, and neither should your communication. Take your calls with you, anywhere.
With Nomadic E911 for Zoom Phone, alert safety team members and 911 dispatchers simultaneously. Nomadic E911 also integrates with Zoom Digital Signage and Zoom Chat to inform employees and guide responders to emergencies. https://zoom.us/phonesystem

Zoom Phone Integrations

Zoom Phone Competitors

Zoom Phone Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Comparisons

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Reviews and Ratings

 (60)

Ratings

Reviews

(1-10 of 10)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
If you are looking for a cost effective digital phone service this has been an excellent solution for us. If you are doing high volume calling I don't think this would be the type of service well suited for that.
Eugenio Fajardo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
There are many scenarios where Zoom Phone can be implemented, but one of the ones that work best is when an organization wants to start operations and instead of investing in traditional telephony, it can implement cloud telephony like this solution. Also in a scenario where it does not matter to change DIDs in the face of customer service. A scenario that I do not recommend it when you already have roots in the telephone numbers and you want to migrate all the telephony you have to this cloud scheme because those telephone numbers will be lost and the transition will be complicated, it will create frustration. Another complicated scenario is if it is contemplated to send to work at home and the additional costs of dedicated telephone equipment are not considered, especially when users are used to a traditional physical telephone.
July 21, 2021

Zoom Phone Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is very well suited when you want to connect with others to work, or just to chat. Zoom is a very powerful productivity tool. Zoom Phone is very well suited when you want to do meetings on the go, for example, you can be on a commute but still attending a meeting.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.

Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom Phone just makes sense if you are already using Zoom Video. It's a natural extension, and provides a single pane of glass for all your communications needs. It integrates well with existing authentication setups, providing users with single sign on capabilities. It also does not consume as much Internet bandwidth as one might expect. The only use where I may question Zoom Phone's usage is in a small organization with under 20 users where it may not be affordable.
Score 8 out of 10
Vetted Review
Verified User
Review Source
While you'd expect a mobile app to have more restrictions on usage than the desktop version, Zoom Phone is pretty much the opposite. Since everyone seems to have a smartphone these days as compared to a laptop with proper camera and microphone capabilities, Zoom Phone comes in handy for business meetings/phone calls wherein which you'd like total participation. Though vertical "selfie" shots may not appear the most professional, nor is the screen sharing feature all that easy to use on mobile, overall, Zoom Phone successfully hits the marks where Skype and other such mobile applications fail in a business environment.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Great for working from home and you don't have a physical desk phone to use. I imagine a lot of people don't have a landline anymore and may be hesitant to use their personal phone to make business calls. Being in Sales, I'd rather not be using my personal number so Zoom is great for giving me the benefits of having an office phone but not being restricted to my desk and having a physical phone taking up space. Easy to pick up and go wherever I need, whether I need to make a private call or need some time away from the colleagues to focus on my calls.
Score 10 out of 10
Vetted Review
Verified User
Review Source
It only has been very well suited for us for the work we do. Recruiting: we make so many calls to candidates that sometimes using Zoom for conferencing in conjunction with Zoom Phone is great - we can keep track of all the calls, messages on the same app. This is so great. Now we also integrate with Salesforce so it is even better. No need to pay for cell phone, or Zoom Phone also works on a personal cell phone but it helps keep professional calls separate from private phone calls.
Jonathan Tanis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I think Zoom Phone falls a bit short as Call Center software, but overall, its the most reliable and best value of all the phone systems I've tried so far and I've tested, used and researched many. It really is easy to manage, and users have no trouble using it immediately with our G Suite SSO, so provisioning and rollout to new hires go so well. The only time we had trouble with our phones was during a rough week during March 2020 during the COVID panic.