Zoom Phone

Zoom Phone

About TrustRadius Scoring
Score 8.6 out of 100
Zoom Phone

Overview

Recent Reviews

Zoom Phone is a plus

10 out of 10
March 01, 2022
Zoom Phone is used not only for verbal phone calls, but to be able to follow along on any Zoom video calls whenever may be needed as well. …
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Zoom Phone Review

9 out of 10
July 21, 2021
We use Zoom Phone for our day to day, and weekly calls. It acts as our virtual cabin and conference rooms. Being a fully remote company …
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Zoom Phone Satisfaction

8 out of 10
May 10, 2021
We use Zoom Phone for our main switchboard line when people call the seminary and for the Welcome Center and Registrar lines. Several …
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Popular Features

View all 16 features

Audio conferencing (10)

9.9
99%

Video screen sharing (10)

9.8
98%

Video conferencing (10)

9.8
98%

Call reports (9)

8.2
82%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Unavailable

What is Zoom Phone?

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

What is RingCentral MVP?

RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription…

Features Scorecard

Cloud PBX

8.7
87%

Call Management

8.9
89%

VoIP system collaboration

9.2
92%

Mobile apps

9.2
92%

Product Details

What is Zoom Phone?

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Zoom Phone Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Zoom Phone Screenshots

Zoom Phone Videos

As shown at Zoomtopia 2019, with Zoom’s Unified Communication Platform, you can seamlessly transfer calls between hard phones, mobile devices, desktop, and even conference rooms. Your work doesn’t have boundaries, and neither should your communication. Take your calls with you, anywhere.
With Nomadic E911 for Zoom Phone, alert safety team members and 911 dispatchers simultaneously. Nomadic E911 also integrates with Zoom Digital Signage and Zoom Chat to inform employees and guide responders to emergencies. https://zoom.us/phonesystem

Zoom Phone Integrations

Zoom Phone Competitors

Zoom Phone Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Comparisons

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Reviews and Ratings

 (60)

Ratings

Reviews

(1-10 of 10)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Calls actually come through, resulting in our users trusting our phone system again
  • Improved internal communication
  • Users can be reached anywhere, so they do not have to stay at their desk to wait for important calls
  • Voicemail is processed faster because it is translated to text