Zoom Phone: Streamlined Communication Excellence
We originally started using Zoom Phone for both our queues and our leadership team. Since then, we've split our queues between Zoom Phone …
Overview
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network…
Recent Reviews
Awards
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Popular Features
- Answering rules (21)10.0100%
- Mobile app for iOS (21)10.0100%
- Call recording (22)9.898%
- Directory of employee names (21)9.393%
Reviewer Pros & Cons
Pricing
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What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).
Features:
Post call summary & next steps
A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes.
Voicemail task extraction
Tasks can be extracted from voicemails to speed getting caught up and understanding the next steps, without going through every voicemail.
Voicemail prioritization
Prioritizes urgent voicemails to help organize the work day.
Team SMS summary thread
Provides a concise overview of Team SMS threads in PowerPack so users can quickly catch up after time away from the phone.
Zoom Phone Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Zoom Phone Videos
Zoom Phone is a full-featured cloud phone system built on the Zoom platform.
Zoom Workplace is an AI-powered collaboration platform.
Zoom Phone Integrations
- Microsoft Teams
- Slack
- Tray.io
- Smarsh for Phone
- Chorus for Zoom Phone
- Theta Lake for Zoom Phone
Zoom Phone Competitors
Zoom Phone Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Zoom Phone Downloadables
Frequently Asked Questions
Reviewers rate Answering rules and Mobile app for iOS and Mobile app for Android highest, with a score of 10.
The most common users of Zoom Phone are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(92)Attribute Ratings
Reviews
(1-23 of 23)Companies can't remove reviews or game the system. Here's why
March 31, 2024
Zoom Phone: Streamlined Communication Excellence
Score 10 out of 10
Vetted Review
Verified User
- We've had less dropped calls/dead air
March 31, 2024
Zoom Phone review
Score 10 out of 10
Vetted Review
Verified User
- Return on investment- big savings
- Made us more mobile
- No worries about updating patches and software on our old on-premises telephone system
March 31, 2024
Zoom Phone = Happy IT and Happy End Users
Score 10 out of 10
Vetted Review
Verified User
- Zoom Phone replaced 12 VM's that were managing our Cisco system.
- Zoom phone drastically cut down the IT time spent "managing" a phone system
- Eliminated our need for hand sets (people love the soft phone)
March 31, 2024
Very Impressed with Zoom Phone
Score 10 out of 10
Vetted Review
Verified User
- Response rate has gone significantly up for me now having a text function, I do a lot of cold outreach so a text allows me to introduce myself and what I'm offering
March 31, 2024
Zoom Phones, the other Zoom Zoom
Score 9 out of 10
Vetted Review
Verified User
- Good support of our Softphone entitative
March 21, 2024
My Zoom Phone review
Score 8 out of 10
Vetted Review
Verified User
- I don't have enough knowledge within my role to answer this.
March 12, 2024
Zoom Phone review
- It's impacted the productivity of our users by enhancing communication and therefore allowing for collaboration.
- It's improved client service since everyone has their business line on their mobile device.
February 27, 2024
Zoom Phone is excellent Cloud-Based VoIP
- Freed us from buying and managing servers for an on-prem system
- Kept our staff in better touch
- Provided those we serve with numerous ways to reach specific staff members
February 27, 2024
So glad we switched to Zoom Phone!
- Very cost effective - much less than what we were paying
- Easy to set up and use
- Works great with the other Zoom products - Meetings
February 01, 2024
Why Zoom Phone is the best option?
- Internally it has reduced the cost of local telephone lines
- It has reduced response times with customers (SLA)
December 06, 2023
Zoom vs Other Meeting Apps
- Cost association for licensing (non profit)could be cheaper
- Easier to access meetings (pc, mac, phones)
September 15, 2023
Zoom in the Legal Vertical
Score 9 out of 10
Vetted Review
Verified User
- Allowed us to cut back on the number of physical phones used in our environment...thus saving money.
November 11, 2022
Global launch Zoom Phone
Score 10 out of 10
Vetted Review
Verified User
- Cost
- Implementation
- On boarding
- We had a previous solution that work well and this has been an easy change and more cost effective
March 01, 2022
Zoom Phone is a plus
- Increased communication
- Better sales meeting
- Improved presentation
November 25, 2021
A excelent option cloud Phone System nowadays
- Users culture for traditional phone system.
- Investment in network QoS monitoring and implementation.
- Integrations with other communications tools.
July 21, 2021
Zoom Phone Review
- Made collaboration simple
- Increased productivity
- Increased cross team interaction
May 10, 2021
Zoom Phone Satisfaction
- We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
- The voicemail transcription feature helps with sharing messages to different departments.
- Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
- Calls actually come through, resulting in our users trusting our phone system again
- Improved internal communication
- Users can be reached anywhere, so they do not have to stay at their desk to wait for important calls
- Voicemail is processed faster because it is translated to text
September 11, 2020
Hold a Business Meeting From the Palm of Your Hand With Zoom Phone
- More inclusive meetings
- Fewer technological hang-ups
- Easier communication when working from home or outside of the workplace.
April 23, 2020
Fantastic VOIP System for Remote Work
- No need for physical phones. Saving us purchasing multiple sets.
- Ability to be more flexible with work, whether at the office or from home.
- Easier to keep track of and review voicemails rather than on a physical phone.
April 23, 2020
the greatest soft phone on the market!
- ROI as we don't have other phone reimbursement expenses.
- Separate private from professional calls on cell phones.
- No more phone provider/carrier. Just 1 vendor: Zoom.
April 02, 2020
We switched to Zoom and haven't looked back!
- We saved about 30% from RingCentral by switching to Zoom Phones.
- Salesforce Integration has helped reps get info quicker on our callers.
- IT Management is easy.
- SSO with G Suite makes me more comfortable with security.