Zoom Phone

Zoom Phone

About TrustRadius Scoring
Score 8.6 out of 100
Zoom Phone

Overview

Recent Reviews

Zoom Phone is a plus

10 out of 10
March 01, 2022
Zoom Phone is used not only for verbal phone calls, but to be able to follow along on any Zoom video calls whenever may be needed as well. …
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Zoom Phone Review

9 out of 10
July 21, 2021
We use Zoom Phone for our day to day, and weekly calls. It acts as our virtual cabin and conference rooms. Being a fully remote company …
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Zoom Phone Satisfaction

8 out of 10
May 10, 2021
We use Zoom Phone for our main switchboard line when people call the seminary and for the Welcome Center and Registrar lines. Several …
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Popular Features

View all 16 features

Audio conferencing (10)

9.9
99%

Video screen sharing (10)

9.8
98%

Video conferencing (10)

9.8
98%

Call reports (9)

8.2
82%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Zoom Phone?

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

What is RingCentral MVP?

RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription…

Features Scorecard

Cloud PBX

8.7
87%

Call Management

8.9
89%

VoIP system collaboration

9.2
92%

Mobile apps

9.2
92%

Product Details

What is Zoom Phone?

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Zoom Phone Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Zoom Phone Screenshots

Zoom Phone Videos

As shown at Zoomtopia 2019, with Zoom’s Unified Communication Platform, you can seamlessly transfer calls between hard phones, mobile devices, desktop, and even conference rooms. Your work doesn’t have boundaries, and neither should your communication. Take your calls with you, anywhere.
With Nomadic E911 for Zoom Phone, alert safety team members and 911 dispatchers simultaneously. Nomadic E911 also integrates with Zoom Digital Signage and Zoom Chat to inform employees and guide responders to emergencies. https://zoom.us/phonesystem

Zoom Phone Integrations

Zoom Phone Competitors

Zoom Phone Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Comparisons

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Reviews and Ratings

 (60)

Ratings

Reviews

(1-10 of 10)
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March 01, 2022

Zoom Phone is a plus

Jim Schuman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom Phone is used not only for verbal phone calls, but to be able to follow along on any Zoom video calls whenever may be needed as well. It’s been helpful for the additional sharing of Excel, PowerPoint or Word materials whenever applicable and as may be needed on that call.
Eugenio Fajardo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In the current pandemic situation, we as many organizations, institutions, universities, decided to work practically 100% of the time in a home-office scheme. This brought many challenges such as communication issues, although some tools and programs were told, at the Universidad Iberoamericana A.C. it is customary to still have a lot of communication via telephone. With Zoom Phone, we began to evaluate telephony in the cloud that allows breaking some barriers of the current conception of traditional telephony. We started with 25 licenses and they are still being evaluated for some particular issues.
July 21, 2021

Zoom Phone Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Zoom Phone for our day to day, and weekly calls. It acts as our virtual cabin and conference rooms. Being a fully remote company Zoom helps us get things done. It helps us stay connected with our fellow colleagues, solve each other's problems, work together, and have a sense of collaboration.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Zoom Phone for our main switchboard line when people call the seminary and for the Welcome Center and Registrar lines. Several other departments are also beginning to use it. We already used Zoom for meetings, so it's nice to have two functions in one program.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We implemented Zoom Phone across our organization. In the end, we had nearly 150 lines both in offices and in public spaces. We use Zoom Phone as our only supported institution-wide phone system. It replaced an antiquated Cisco UCaaS solution which had been in place for a number of years. Both the softphone and desk phones are deployed.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Zoom Phone is being used in tandem with its desktop-friendly application—Zoom. While it is being used across the organization, it primarily depends on the person and the technological capabilities of employees' at-home set up. Zoom Phone, much like Zoom itself, addresses the problem of socially distant communication with it's own line of telecommunication benefits.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is used as our video conferencing system. We have several different offices throughout the world so this helps us easily connect and discuss the latest happenings and whatnot at the company. Even more so now that we are all working remotely, Zoom is very handy for getting in touch with colleagues and managers to quickly discuss and iron out situations. Reduces the amount that we're on our telephones and messaging each other through Slack.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We implemented Zoom Phone after implementing the Zoom App for video conferencing for 8 months. It is so much better to have a soft phone now and it is great to be able to have a license that allows phone calls and conferencing. It is very nice and easy to use. We can also use the phone app so that means we can use Zoom Phone from our Macs and when we are out of the office, calls get to our cell phones.
Jonathan Tanis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently use Zoom Phones for all 40 of our employees across all departments. We chose Zoom Phones after leaving RingCentral because of the reliability we've noticed with Zoom Meetings, the cost savings compared to RingCentral, and the integration with Salesforce that has worked well. I prefer to go with reliable cloud-based solutions that are full of features and flexibility and look for ease of setup, provisioning and administration as a small business.