Zoom Phone

We are an outbound calling organization. We use Zoom Phone all day every day to perform our sales focused activity.

Zoom Phone is used not only for verbal phone calls, but to be able to follow along on any Zoom video calls whenever may be needed as well. It’s been helpful for the additional sharing of Excel, PowerPoint or Word materials whenever applicable and as may be needed on that call.

In the current pandemic situation, we as many organizations, institutions, universities, decided to work practically 100% of the time in a home-office scheme. This brought many challenges such as communication issues, although some tools and programs were told, at the Universidad Iberoamericana A.C. it is customary to still have a lot of communication via telephone. With Zoom Phone, we began to evaluate telephony in the cloud that allows breaking some barriers of the current conception of traditional telephony. We started with 25 licenses and they are still being evaluated for some particular issues.

We use Zoom Phone for our day to day, and weekly calls. It acts as our virtual cabin and conference rooms. Being a fully remote company Zoom helps us get things done. It helps us stay connected with our fellow colleagues, solve each other's problems, work together, and have a sense of collaboration.

We use Zoom Phone for our main switchboard line when people call the seminary and for the Welcome Center and Registrar lines. Several other departments are also beginning to use it. We already used Zoom for meetings, so it's nice to have two functions in one program.

We implemented Zoom Phone across our organization. In the end, we had nearly 150 lines both in offices and in public spaces. We use Zoom Phone as our only supported institution-wide phone system. It replaced an antiquated Cisco UCaaS solution which had been in place for a number of years. Both the softphone and desk phones are deployed.

Zoom Phone is being used in tandem with its desktop-friendly application—Zoom. While it is being used across the organization, it primarily depends on the person and the technological capabilities of employees' at-home set up. Zoom Phone, much like Zoom itself, addresses the problem of socially distant communication with it's own line of telecommunication benefits.

Zoom is used as our video conferencing system. We have several different offices throughout the world so this helps us easily connect and discuss the latest happenings and whatnot at the company. Even more so now that we are all working remotely, Zoom is very handy for getting in touch with colleagues and managers to quickly discuss and iron out situations. Reduces the amount that we're on our telephones and messaging each other through Slack.

We implemented Zoom Phone after implementing the Zoom App for video conferencing for 8 months. It is so much better to have a soft phone now and it is great to be able to have a license that allows phone calls and conferencing. It is very nice and easy to use. We can also use the phone app so that means we can use Zoom Phone from our Macs and when we are out of the office, calls get to our cell phones.

We currently use Zoom Phones for all 40 of our employees across all departments. We chose Zoom Phones after leaving RingCentral because of the reliability we've noticed with Zoom Meetings, the cost savings compared to RingCentral, and the integration with Salesforce that has worked well. I prefer to go with reliable cloud-based solutions that are full of features and flexibility and look for ease of setup, provisioning and administration as a small business.