Zoom Phone

Zoom Phone

About TrustRadius Scoring
Score 8.6 out of 100
Zoom Phone

Overview

Recent Reviews

Zoom Phone is a plus

10 out of 10
March 01, 2022
Zoom Phone is used not only for verbal phone calls, but to be able to follow along on any Zoom video calls whenever may be needed as well. …
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Zoom Phone Review

9 out of 10
July 21, 2021
We use Zoom Phone for our day to day, and weekly calls. It acts as our virtual cabin and conference rooms. Being a fully remote company …
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Zoom Phone Satisfaction

8 out of 10
May 10, 2021
We use Zoom Phone for our main switchboard line when people call the seminary and for the Welcome Center and Registrar lines. Several …
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Popular Features

View all 16 features

Audio conferencing (10)

9.9
99%

Video screen sharing (10)

9.8
98%

Video conferencing (10)

9.8
98%

Call reports (9)

8.2
82%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Zoom Phone?

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

What is RingCentral MVP?

RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription…

Features Scorecard

Cloud PBX

8.7
87%

Call Management

8.9
89%

VoIP system collaboration

9.2
92%

Mobile apps

9.2
92%

Product Details

What is Zoom Phone?

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Zoom Phone Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Zoom Phone Screenshots

Zoom Phone Videos

As shown at Zoomtopia 2019, with Zoom’s Unified Communication Platform, you can seamlessly transfer calls between hard phones, mobile devices, desktop, and even conference rooms. Your work doesn’t have boundaries, and neither should your communication. Take your calls with you, anywhere.
With Nomadic E911 for Zoom Phone, alert safety team members and 911 dispatchers simultaneously. Nomadic E911 also integrates with Zoom Digital Signage and Zoom Chat to inform employees and guide responders to emergencies. https://zoom.us/phonesystem

Zoom Phone Integrations

Zoom Phone Competitors

Zoom Phone Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Comparisons

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Reviews and Ratings

 (60)

Ratings

Reviews

(1-10 of 10)
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July 21, 2021

Zoom Phone Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • High Quality Audio & Video
  • Easy Switching between Audio & Video devices
  • The Invitaion option wher you call someone is pretty neat.
  • The feature where you get a mail when someone joins your meeting is very useful
  • I always wanted a better message window in Zoom
  • I think the window rezising functionality can improve
  • More filters
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Transferring calls
  • Caller ID
  • You can see who is taking each call
  • We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
  • It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
  • I've had some slowdown on calls.
  • Would like caller ID when someone is calling rather than just in my call history.
  • Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • No need for a cell phone.
  • Record messages into texts on the app.
  • Excellent connectivity.
  • Find a way to synchronise the app on the phone and the app on the computer.
  • Integrating with Salesforce is not user friendly.
  • Porting takes too long from the carrier to Zoom.
Jonathan Tanis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ease of Use
  • Ease of Management
  • Reliability (except for that first week of COVID panic!)
  • Phone routing features and flexibility
  • IT Integrations and Automations
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.