Zoom Phone: Streamlined Communication Excellence
We originally started using Zoom Phone for both our queues and our leadership team. Since then, we've split our queues between Zoom Phone …
Overview
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network…
Recent Reviews
Awards
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Popular Features
- Answering rules (21)10.0100%
- Mobile app for iOS (21)10.0100%
- Call recording (22)9.898%
- Directory of employee names (21)9.393%
Reviewer Pros & Cons
Pricing
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What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).
Features:
Post call summary & next steps
A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes.
Voicemail task extraction
Tasks can be extracted from voicemails to speed getting caught up and understanding the next steps, without going through every voicemail.
Voicemail prioritization
Prioritizes urgent voicemails to help organize the work day.
Team SMS summary thread
Provides a concise overview of Team SMS threads in PowerPack so users can quickly catch up after time away from the phone.
Zoom Phone Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Zoom Phone Videos
Zoom Phone is a full-featured cloud phone system built on the Zoom platform.
Zoom Workplace is an AI-powered collaboration platform.
Zoom Phone Integrations
- Microsoft Teams
- Slack
- Tray.io
- Smarsh for Phone
- Chorus for Zoom Phone
- Theta Lake for Zoom Phone
Zoom Phone Competitors
Zoom Phone Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Zoom Phone Downloadables
Frequently Asked Questions
Reviewers rate Answering rules and Mobile app for iOS and Mobile app for Android highest, with a score of 10.
The most common users of Zoom Phone are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(92)Attribute Ratings
Reviews
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March 31, 2024
Zoom Phone: Streamlined Communication Excellence
Score 10 out of 10
Vetted Review
Verified User
- Consistently updates with new features or better layouts
- Easy to use setup interface
- Lots of options when it comes to how you want calls to be distributed
- there could be more stats available
March 31, 2024
Zoom Phone review
Score 10 out of 10
Vetted Review
Verified User
- Good call quality
- Stable environment
- Ability to configured call flows to business needs
- Allow for integration with other phone systems to allow for easy communication.
- It can be difficult to locate specific features in the Admin tools- several areas to navigate to.
- Would like to see more visual diagrams of call flows.
- Contact Center (although they are working on that)
March 31, 2024
Zoom Phone = Happy IT and Happy End Users
Score 10 out of 10
Vetted Review
Verified User
- Easy to manage. Changing settings doesn't require complex scripts and can be done quickly.
- Cloud based. No requirement for VPN
- End user experience is fantastic.
- Perhaps better reporting
March 31, 2024
Very Impressed with Zoom Phone
Score 10 out of 10
Vetted Review
Verified User
- Call quality
- User friendly/easy to navigate
- Calendar linking and reminders
- A "delivered" or "read" notification on texts
March 31, 2024
Zoom Phones, the other Zoom Zoom
Score 9 out of 10
Vetted Review
Verified User
- Traditional Phone Calls
- Transitioning calls to meetings.
- Conference Calls.
- Better Call Queue Lable Display.
- Reporting is lacking
March 21, 2024
My Zoom Phone review
Score 8 out of 10
Vetted Review
Verified User
- Call-queues are easy to setup and configure
- No call quality complaints from our users
- Easy to use with good user documentation
- We struggle with maintaining international calling and calls being blocked
- We could use a better integration with our ITSM for paging on-call staff and eliminate the need for another tool to do this
March 12, 2024
Zoom Phone review
- Ease of use
- Customizable options and settings
- Reliability
February 27, 2024
Zoom Phone is excellent Cloud-Based VoIP
- Call routing for main numbers without needing call center software
- Transcription and emailing of voice mails
- Full functionality on cell phones
- Easy porting and implementation
- Intuitive for staff to use
- Call quality when there is not a good internet connection can be spotty
- Looking up staff members seems to require one click more than I'd like
February 27, 2024
So glad we switched to Zoom Phone!
- Transfers calls to cell phones seamlessly
- Easy to set up
- Great support from Zoom
- Easy to see voicemail and missed calls notifications
- Sometimes we have to enter a number before the call connects on our cell phone.
February 01, 2024
Why Zoom Phone is the best option?
- Escalate from Chat to Call with one click
- Calls to our clients throughout LATAM
- Call transfers between extensions
- It would be interesting if in the future there was a version of Zoom Phone IN-SITU to reduce broadband use
December 06, 2023
Zoom vs Other Meeting Apps
- Screen Sharing - Portion of the screen
- Universal accessibility
- Ease of use and not being complicated
- Setup
- Integrating into 365 better
- Documentation
September 25, 2023
One interface product that has all features needed
Score 10 out of 10
Vetted Review
Verified User
- multiple communication features within one app
- provides leadership with data and analytics for their team
- works well with after-hours call queues
- Chat notifications can easily be missed because alerts and notifications do not always appear
September 15, 2023
Zoom in the Legal Vertical
Score 9 out of 10
Vetted Review
Verified User
- Integrates with our Outlook
- Chat and Phone are easy to use
- adhoc meets and scheduled meetings are just a few steps to get started and scheduled
- would love to see more audio meeting features
- exchange online features...calendar sync
November 11, 2022
Global launch Zoom Phone
Score 10 out of 10
Vetted Review
Verified User
- Implementation
- Posting of numbers
- Troubleshooting issues
- Billing
- Some technical issues
- Easy to use
- Quick response for support issues
- Easy to add and remove users
- I would like better reporting capabilities that update live
March 01, 2022
Zoom Phone is a plus
- Audio quality
- Video quality
- Screen share
- Better signal at times
- Faster speeds use
November 25, 2021
A excelent option cloud Phone System nowadays
- Good sound.
- Easy to use.
- Efficient use of the network.
- Easy interface.
- More integration with OnPremise PBX.
- Recycling of DIDs is very difficult for users to handle.
- Advanced switch features have yet to be implemented.
July 21, 2021
Zoom Phone Review
- High Quality Audio & Video
- Easy Switching between Audio & Video devices
- The Invitaion option wher you call someone is pretty neat.
- The feature where you get a mail when someone joins your meeting is very useful
- I always wanted a better message window in Zoom
- I think the window rezising functionality can improve
- More filters
May 10, 2021
Zoom Phone Satisfaction
- Transferring calls
- Caller ID
- You can see who is taking each call
- We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
- It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
- Call quality
- Reporting
- Ease of Use
- Number Porting
- Innovation
- Support
- Desk phone features
- Canned Reports
September 11, 2020
Hold a Business Meeting From the Palm of Your Hand With Zoom Phone
- Easy to use
- Stylish design
- High quality audio
- Zoom's questionable security
- Difficulty multitasking
- Screen sharing issues
April 23, 2020
Fantastic VOIP System for Remote Work
- Transcribes voicemails. Great for those verbose folks that leave long voicemails.
- Loud and clear volume quality! Great in a busy office with lots of people talking.
- Easy to keep track of who has called me. Has Caller ID which is helpful.
- I've had some slowdown on calls.
- Would like caller ID when someone is calling rather than just in my call history.
- Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
April 23, 2020
the greatest soft phone on the market!
- No need for a cell phone.
- Record messages into texts on the app.
- Excellent connectivity.
- Find a way to synchronise the app on the phone and the app on the computer.
- Integrating with Salesforce is not user friendly.
- Porting takes too long from the carrier to Zoom.
April 02, 2020
We switched to Zoom and haven't looked back!
- Ease of Use
- Ease of Management
- Reliability (except for that first week of COVID panic!)
- Phone routing features and flexibility
- IT Integrations and Automations
- Voicemail handling for queues and groups can't have their own shared voicemail box.
- They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
- Does not yet support texting.
- I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
- You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
- The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
- When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
- I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.