Zoom Phone has been a reliable resource with a really great pricing structure
We are an outbound calling organization. We use Zoom Phone all day every day to perform our sales focused activity.
Zoom Phone
Zoom Phone
Overview
Recent Reviews
Popular Features
View all 16 featuresAudio conferencing (10)
9.9
99%
Video screen sharing (10)
9.8
98%
Video conferencing (10)
9.8
98%
Call reports (9)
8.2
82%
Reviewer Pros & Cons
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Pricing
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What is Zoom Phone?
Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is RingCentral MVP?
RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription…
Features Scorecard
Cloud PBX
8.7
87%
Call Management
8.9
89%
VoIP system collaboration
9.2
92%
Mobile apps
9.2
92%
Product Details
What is Zoom Phone?
Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).
Zoom Phone Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Zoom Phone Screenshots
Zoom Phone Videos
As shown at Zoomtopia 2019, with Zoom’s Unified Communication Platform, you can seamlessly transfer calls between hard phones, mobile devices, desktop, and even conference rooms. Your work doesn’t have boundaries, and neither should your communication. Take your calls with you, anywhere.
With Nomadic E911 for Zoom Phone, alert safety team members and 911 dispatchers simultaneously. Nomadic E911 also integrates with Zoom Digital Signage and Zoom Chat to inform employees and guide responders to emergencies.
https://zoom.us/phonesystem
Zoom Phone Integrations
- Microsoft Teams
- Slack
- Tray.io
- Smarsh for Phone
- Chorus for Zoom Phone
- Theta Lake for Zoom Phone
Zoom Phone Competitors
Zoom Phone Technical Details
| Deployment Types | On-premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Comparisons
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Reviews and Ratings
(60)
Reviews
(1-10 of 10)- Popular Filters
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- Easy to use
- Quick response for support issues
- Easy to add and remove users
- I would like better reporting capabilities that update live
March 01, 2022
Zoom Phone is a plus
- Audio quality
- Video quality
- Screen share
- Better signal at times
- Faster speeds use
November 25, 2021
A excelent option cloud Phone System nowadays
- Good sound.
- Easy to use.
- Efficient use of the network.
- Easy interface.
- More integration with OnPremise PBX.
- Recycling of DIDs is very difficult for users to handle.
- Advanced switch features have yet to be implemented.
July 21, 2021
Zoom Phone Review
- High Quality Audio & Video
- Easy Switching between Audio & Video devices
- The Invitaion option wher you call someone is pretty neat.
- The feature where you get a mail when someone joins your meeting is very useful
- I always wanted a better message window in Zoom
- I think the window rezising functionality can improve
- More filters
May 10, 2021
Zoom Phone Satisfaction
- Transferring calls
- Caller ID
- You can see who is taking each call
- We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
- It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
- Call quality
- Reporting
- Ease of Use
- Number Porting
- Innovation
- Support
- Desk phone features
- Canned Reports
September 11, 2020
Hold a Business Meeting From the Palm of Your Hand With Zoom Phone
- Easy to use
- Stylish design
- High quality audio
- Zoom's questionable security
- Difficulty multitasking
- Screen sharing issues
April 23, 2020
Fantastic VOIP System for Remote Work
- Transcribes voicemails. Great for those verbose folks that leave long voicemails.
- Loud and clear volume quality! Great in a busy office with lots of people talking.
- Easy to keep track of who has called me. Has Caller ID which is helpful.
- I've had some slowdown on calls.
- Would like caller ID when someone is calling rather than just in my call history.
- Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
April 23, 2020
the greatest soft phone on the market!
- No need for a cell phone.
- Record messages into texts on the app.
- Excellent connectivity.
- Find a way to synchronise the app on the phone and the app on the computer.
- Integrating with Salesforce is not user friendly.
- Porting takes too long from the carrier to Zoom.
April 02, 2020
We switched to Zoom and haven't looked back!
- Ease of Use
- Ease of Management
- Reliability (except for that first week of COVID panic!)
- Phone routing features and flexibility
- IT Integrations and Automations
- Voicemail handling for queues and groups can't have their own shared voicemail box.
- They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
- Does not yet support texting.
- I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
- You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
- The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
- When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
- I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.