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Zoom Phone

Zoom Phone

Overview

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network…

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Learn from top reviewers

Pro Zoom Workplace

Rating: 8 out of 10
April 8, 2025
IncentivizedVetted ReviewVerified User
We are a small company, about 30 employees, covering 40 different manufacturing lines. And over half of our employees work remotely, which means quick, accessible, navigable c...
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Kayla Jane McLaughlin
Director - Other
DIRECTOR
ANCHORA GROUP LLC
Zoom Phone5 years of experience

Reliable meeting and phone solution

Rating: 7 out of 10
January 2, 2025
IncentivizedVetted ReviewVerified User
Zoom Workplace is used for individual team members who are expected to place and receive calls on behalf of the company. It resolves the need for physical phones for in office...
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Verified user
Analyst
Zoom Phone2 years of experience

Zoom Workplace Phone system

Rating: 8 out of 10
January 2, 2025
IncentivizedVetted ReviewVerified User
We use Zoom Workplace as our primary phone solution. All of our external calls both incoming and outgoing are handled by Zoom Workplace.
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Verified user
Manager
Zoom Phone8 years of experience

5 STARS

Rating: 10 out of 10
August 6, 2024
IncentivizedVetted ReviewVerified User
We have licenses for phone lines and virtual access.
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Verified user
Employee
Zoom Phone5 years of experience

Zoom for Church Staff

Rating: 6 out of 10
August 5, 2024
IncentivizedVetted ReviewVerified User
We use Zoom Workplace as our main phone/texting hub externally. We have 6 lines and 6 dedicated users.
Continue reading
Verified user
Vice-President
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

US & Canada Metered

$10

Cloud
per month per user

US & Canada Unlimited

$15

Cloud
per month per user

Global Select

$20

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month per user
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.5
Avg 8.0

Call Management

Customized phone system settings

9.2
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

9.6
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

9.9
Avg 8.0
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Product Details

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).


Features:
Post call summary & next steps
A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes.

Voicemail task extraction
Tasks can be extracted from voicemails to speed getting caught up and understanding the next steps, without going through every voicemail.

Voicemail prioritization
Prioritizes urgent voicemails to help organize the work day.

Team SMS summary thread

Provides a concise overview of Team SMS threads in PowerPack so users can quickly catch up after time away from the phone.

Zoom Phone Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Zoom Phone Screenshots

Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel

Zoom Phone Video

Zoom Workplace is an AI-powered collaboration platform.

Zoom Phone Integrations

Zoom Phone Competitors

Zoom Phone Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Zoom Phone Downloadables

Frequently Asked Questions

Zoom Phone starts at $10.

RingEX, Google Voice, and Grasshopper are common alternatives for Zoom Phone.

Reviewers rate Hosted PBX highest, with a score of 10.

The most common users of Zoom Phone are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 36)

Pro Zoom Workplace

Rating: 8 out of 10
Incentivized
April 08, 2025
Pros
  • User Management on the online portal - organizing employees, their contact methods, departments, plans, profile photo, etc.
  • Ease of switching between the desktop app and the mobile app
  • Simplicity - easy to make a call, send a message, attach a photo, find a setting...almost too user-friendly.
Cons
  • The Zoom Customer Service has proven challenging to work with in that my cases lose line of sight, or do not stay in the same "thread"
  • Away, Busy, Do Not Disturb - etc - almost "too many" options - and I am not sure how each one ties to my phone functionality and who can call vs who can't when I have those methods on, and employee should not be able to change how long it takes to trigger the "away" button

Reliable meeting and phone solution

Rating: 7 out of 10
Incentivized
January 02, 2025
Verified User
Analyst in Information Technology
Information Technology & Services Company, 201-500 employees
Vetted Review
Verified User
Zoom Phone
2 years of experience
Pros
  • Ease of number assignment
  • User and license management
  • Large meetings
Cons
  • Creating Unattended Call Queues can be complicated
  • Auto Attendant answering options lead to segmentation of message at various steps
  • Being able to assign numbers and phone licenses prior to user activation would better streamline provisioning during onboarding of new employees

Zoom Workplace Phone system

Rating: 8 out of 10
Incentivized
January 02, 2025
Verified User
Manager in Information Technology
Accounting Company, 201-500 employees
Vetted Review
Verified User
Zoom Phone
8 years of experience
Pros
  • Call Queue Handling
  • SMS Messaging
  • speech to text for voicemails
Cons
  • menu clarity is not intuitive
  • user creation automatically

5 STARS

Rating: 10 out of 10
Incentivized
August 06, 2024
Verified User
Employee in Human Resources
Construction Company, 51-200 employees
Vetted Review
Verified User
Zoom Phone
5 years of experience
Pros
  • Easy to navigate
  • Great features (polls, raise hand, etc.)
  • Aesthetically pleasing
Cons
  • Not always aware of updates upon logging in for the day

Zoom for Church Staff

Rating: 6 out of 10
Incentivized
August 05, 2024
Verified User
Vice-President in Corporate
Religious Institutions Company, 1-10 employees
Vetted Review
Verified User
Pros
  • Send Calls
  • Send Receive Texts
Cons
  • Doesn't ring to our phones consistently (we use the mobile app).
  • Cannot emote on texts.
  • Doesn't integrate with apple contacts well.
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