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Zoom Workplace

Zoom Workplace

Overview

What is Zoom Workplace?

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

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Learn from top reviewers

Zoom workplace review

Rating: 9 out of 10
May 7, 2025
Vetted ReviewVerified User
I mostly use Zoom Workplace for virtual meetings, webinars, and team collaboration across departments. It helps me solve problems related to remote communication, scheduling, ...
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Daniel Ebi
Professional - Information Technology
Web developer
Applinet Technologies
Zoom Workplace2 years of experience

Zoom Review

Rating: 9 out of 10
February 3, 2025
Vetted ReviewVerified User
We use Zoom internally and externally for calls. Average attendance size of meetings is under 15 people. This product serves the purpose of keeping our remote first company co...
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Mari Glaza
Account Manager - Other
Customer Success Manager
TrustRadius
Zoom Workplace5 years of experience

So far so good!

Rating: 10 out of 10
January 4, 2025
IncentivizedVetted ReviewVerified User
I use Zoom Workplace for quick meetings with my team to discuss projects, progress and problems that need to be addressed. I also use it to conduct webinars that help our clie...
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Spencer Peterson
Professional - Social Media
Public Relations Specialist
TCN
Zoom Workplace1 year of experience

Zoom Workplace Awesomeness

Rating: 10 out of 10
January 2, 2025
IncentivizedVetted ReviewVerified User
Our Organization utilizes all tools available in Zoom Business level. Chat, Phone, Meetings are the core pieces. About 6 years ago, we were looking to transition from an old l...
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Cheryl Hillen, CSMC
Director - Finance and Accounting
Director Business Admin
CODY Computer Services
Zoom Workplace8 years of experience

Zoom Workplace does a body good!

Rating: 10 out of 10
January 2, 2025
IncentivizedVetted ReviewVerified User
My company is fully remote. Zoom Workplace allows us to be able to conduct meetings with our departments as well as schedule meetings with potential and existing clients. We a...
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Stevenson Benoit
Technician - Information Technology
Desktop Engineer/Jira Administrator
Kipu Health
Zoom Workplace7 years of experience
Verified on LinkedIn
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How Zoom Workplace Differs From Its Competitors

Zoom AI Companion

I don't currently use Zoom AI Companion, but its features, such as summarizing meetings, capturing action items, and assisting with content creation, are designed to help users stay organized and efficient.
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Zoom AI Companion

I don't use Zoom AI that much, but when I do, it is beneficial. I have been in meetings and then received the transcription afterwards and realized there were parts that I did not immediately recall. I've been asked to audit other meetings, and the Zoom AI feature has been there to provide detail …
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Zoom AI Companion

Our team has a number of members that identify as neurodivergent. Zoom Workplace AI is helpful as a note-taking and tracking tool for to-do's and major meeting takeaways so that staff can focus on the conversation at hand in the moment rather than taking notes. We also are a travel-heavy team and …
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Zoom AI Companion

It has been pretty helpful in terms of capturing meeting notes and serving as a reference for what has been discussed, action planning, etc. There are some key annoyances- it defaults my title "Dr." to "he" which is biased and a bit concerning. Additionally, some people have expressed preference …
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Zoom AI Companion

It helps me record the most important discussions during a workshop or meetings to create minutes of the discussions.
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Zoom AI Companion

I love the summary and I have learned to run my meetings better. I can say things in a certain way and the AI will recorded it. It has allowed me to run a better meeting and have better recaps. It doesn't replace minutes but it is a great tool. I look forward to using it more.
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Zoom AI Companion

We have started to use it to capture notes for meetings. It does an OK job at it but I def think it will get better and more used over time. COmmunication out to our company has not been pushed hard but I def hear about it being used more and more acrosss the board. Esp for high level meetings w/ …
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Zoom AI Companion

We mostly use Zoom AI for summarizing calls. It helps us track action items after the meeting has ended and it also helps us stay focused on the main points of the meeting. It's helpful to look back on to refresh memories or to catch up on a meeting you missed while out of office.
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Zoom AI Companion

We have just started to explore the new AI features and have not implemented AI companywide. In our limited testing, the AI appears to provide additional features to help create meaningful records of our meetings for post-meeting wrap-ups. The feedback from our users has been positive in our …
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Zoom AI Companion

Zoom’s AI: Smarter Than Your Average TranscriptionZoom’s AI doesn’t just transcribe—it gets you straight to the good stuff. Smart Chapters and Highlights break up long meetings into bite-sized segments, so you can skip the fluff and focus on what matters.Late to a meeting? No sweat. Zoom …
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Zoom AI Companion

It helps when we have large meetings with a big audience so that we can summarize what was discussed and be able to share it with a larger community of people. Very easy to read transcripts and get all the information that we need to convey. Also helps our organization to utilize this to create …
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Zoom AI Companion

I love it. I am able to participate in meetings like never before. I am able to talk and contribute to the discussion. Prior to the AI feature I would focus so hard on taking notes I was unable to contribute any of my ideas or thoughts to the meeting.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

18 videos

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Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15.99 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8
Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

7.9
Avg 8.1

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.2
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.5
Avg 7.9

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.3
Avg 7.8

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.5
Avg 8.3

Call Management

Customized phone system settings

7.9
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.2
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.8
Avg 7.9
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Product Details

What is Zoom Workplace?

Zoom Workplace is an AI-powered collaboration platform used to streamline communications, increase employee engagement, optimize in-person time, and improve productivity. It is designed to streamline communications with tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, designed to help employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of an example collaboration feature. These are used to: Transcribe, summarize, and capture action items with AI Companion from your in-person meetings. Improve visibility and alignment by sharing emails to chats Elevate a chat to a meeting or phone call to get to resolution faster. Continue meeting conversations and easily access shared information in Team Chat.Screenshot of an example of Zoom's productivity features. These features are used to: Improve productivity across teams, locations, and time zones. Organize project deliverables and assets in a centralized, collaborative doc. Collaborate and map out projects visually on a whiteboard. Jumpstart brainstorming sessions using AI and templates. Gather valuable team input for well-informed decision-making with surveys and polls. Stay on top of action items surfaced from across Zoom Workplace.Screenshot of some additional collaboration features. These are used to: Optimize office experiences and in-person time. Make sure remote participants feel connected with what is going on in the room. Collaborate across remote and in-person teams on a virtual whiteboard. Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.Screenshot of additional AI Companion features. The tools is also used to: Launch internal campaigns. Deliver visually rich updates with live streams, billboards, and videos. Ensure critical comms are never missed with read receipts. Send updates to deskless workers with Workvivo TV and Chat.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform

Zoom Workplace Integrations

Zoom Workplace Competitors

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish
Security
whistic readyRead Zoom's Security Report on Whistic Security Network™

Zoom Workplace Downloadables

Frequently Asked Questions

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Zoom Workplace starts at $15.99.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Call recording highest, with a score of 9.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 968)

Zoom workplace review

Rating: 9 out of 10
May 07, 2025
DE
Daniel Ebi
Web developer
Applinet Technologies (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
Zoom Workplace
2 years of experience
View profile
Likelihood to Recommend
I would say, Zoom Workplace is great for virtual meetings, webinars, and remote team communication, with strong video quality and scheduling tools. It struggles with advanced collaboration needs like detailed whiteboarding or large event management, and it's less effective for asynchronous communication or project tracking but in all, it's a nice tool.

Zoom Workplace Awesomeness

Rating: 10 out of 10
Incentivized
January 02, 2025
CH
Cheryl Hillen, CSMC
Director Business Admin
CODY Computer Services (Computer Software, 51-200 employees)
Vetted Review
Verified User
Zoom Workplace
8 years of experience
View profile
Likelihood to Recommend
* Onboarding new employees - adaptation is quick and easy for new employees - for phone and meeting use.
* Administration is quick and easy as well as finding answers to the 'what ifs'
* Delegation for scheduling and creating scheduler links - what an awesome process - delegation allows for ease of on-boarding new employees - pre-emptively setting up their meetings and orientations in advance of start date
*AI summary - our development teams uses them for ALL meetings creating a great history and follow up process for the entire team

Zoom Review

Rating: 9 out of 10
February 03, 2025
MG
Mari Glaza
Customer Success Manager
TrustRadius (Research, 51-200 employees)
Vetted Review
Verified User
Zoom Workplace
5 years of experience
Likelihood to Recommend
Zoom is very well suited for scenarios in which you need to connect digitally with camera function for a meeting. We use it to connect for professional feedback, webinars, and team catchups. It is very useful in a professional setting but also is great for hosting fun events digitally as well.

So far so good!

Rating: 10 out of 10
Incentivized
January 04, 2025
SP
Spencer Peterson
Public Relations Specialist
TCN (Computer Software, 51-200 employees)
Vetted Review
Verified User
Zoom Workplace
1 year of experience
View profile
Likelihood to Recommend
I think that Zoom Workplace is great for pretty much any scenario. As I said before, I use it for short meetings, long meetings and webinars. If you need a super high-resolution video, it is not necessarily the best, but it still looks good during meetings. Backgrounds can always be improved if you need a clear crisp background image but that is a universal problem not just Zoom Workplace.

Zoom Workplace does a body good!

Rating: 10 out of 10
Incentivized
January 02, 2025
SB
Stevenson Benoit
Desktop Engineer/Jira Administrator
Kipu Health (Information Technology & Services, 201-500 employees)
Vetted Review
Verified User
Zoom Workplace
7 years of experience
Verified on LinkedIn
Likelihood to Recommend
Zoom Workplace has allowed me to assume control over another user's PC for troubleshooting when our remote management software was down. That makes it a great backup choice to provide remote assistance.

In a fully remote WFH setting, staff meetings are held with ease. Everyone is able to hop in and attend. The Zoom marketplace has a great offering of different apps that can be used within those meetings to suit your needs.
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