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Zoom Workplace

Zoom Workplace

Overview

What is Zoom Workplace?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Best in field

8 out of 10
June 04, 2024
Our org teaches managerial trainings & leadership workshops across the globe. Although we do teach some in person, the large majority of …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (775)
    8.1
    81%
  • Meeting initiation (761)
    7.9
    79%
  • High quality audio (776)
    7.5
    75%
  • High quality video (777)
    7.4
    74%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.2
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.9
Avg 8.1

Call Management

Customized phone system settings

6.8
Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

7.3
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.3
Avg 7.6
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Product Details

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish
Security

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5400)

Attribute Ratings

Reviews

(1-25 of 814)
Companies can't remove reviews or game the system. Here's why
Bob Stabb | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
The updating of the product is an issue. Once that gets resolved, I would think this will be a really great product. Zoom is doing an ok job of staying abreast of new technologies so that is good, sometimes I think they could do more (the way Teams is always improving.) Bringing Chat back into Zoom Workplace will be good too.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for hybrid or all-virtual teams, especially for teams with many communication apps and a desire for streamlining. It is also good for teams with both PCs and Macs and for users who want a simple interface. However, it is less ideal if teams are already committed to a different video and/or chat app.
June 07, 2024

Zoom review.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We only use Zoom for clients to call in. It is nice that it translates voicemail to emails in text form so we can read it. It makes it much quicker to go through them, especially since we cannot answer more than one phone call and do not have it, so our phones are always off. The hardest thing with Zoom is that if we have a power outage, the phones don't work since they rely on Wi-Fi and power.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoom Workplace works well for communication with outside parties. It is reliable, consistent, and easy to add to interactions. However, there is some overlap between Zoom Workplace and other tools that we use which makes some of the offering unnecessary and decreases the value of the offering.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's a product that can grow with your company or team. We started with the free version and were able to validate that it was great for our team before adding premium seats but we still have some seats for free. We don't have to pay for features we don't need and that's not the case with some of these types of products.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We always recommend our employees and our clients to utilize Zoom Workplace as a means of collaboration to ensure that both us and they receive the best overall experience with the most features available should those be necessary to achieve the goals of meetings. It's always a much more reliable tool, and allows for many functional integrations which can often times be greatly helpful as well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoom Workplace is very well suited when I need to reach out to a client and schedule a call with them. I am able to blur my background and do other features for my privacy. However, I do not like that there is a free version that limits the amount of time I can use it. I understand being behind a paywall to get a license, but the limit is very small and can cause issues when attempting to troubleshoot an issue.
June 04, 2024

Best in field

Score 8 out of 10
Vetted Review
Verified User
Although there is some room for improvement, Zoom blows it's competition (MS Teams, Skype, etc.) out of the water.

If you need video conferencing software, Zoom delivers on just about any scenario you may think of. From a book club meeting, to hosting an event for 1000 people, Zoom can do it all!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is great for meetings, presentations, demonstrations, and instructor led training. It is not very good for informal social gatherings, since only one person can easily speak at a time, so it is difficult to strike up side conversations and you end up taking turns talking, with one person "holding court" at any given time.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have a remote team so it lets me quickly be a hold of my team as if we were all sitting in the office. Mobile app could use work so I can participate better in a meeting such as drawing on screen.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I like how streamline it is to host external events and how you can add events / meetings to your calendar, create registrations forms for the events, sends reminders of events and personalize emails post events. As for meetings it functions better than teams so that is why I like it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
well suited for organizations that have conference rooms built out for it and orgs that can justify the per/user seat cost

less appropriate when costs are a factor as Teams/Meet is bundled in licensing
June 04, 2024

Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
1. Love the ease for scheduling meetings future, reoccurring, cancelling etc.
2. Dislike how it can be confusing to transfer ownership of a reoccurring meeting to another meeting member when they are ooo for a set period of time
3. Like how it is easy to navigate between where the audio is coming from/ your mic source/ camera
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Nicely integrated with Slack - good controls over user access - nice availability to push a 3rd party app out across users - great way to set universal controls/settings for a team - I can't say it any simpler, but it just works - has the features we need and probably a lot more that we don't use, but are there if you need them
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom Workplace works incredibly well for digital native teams that are very comfortable with frequent software updates, audio/video settings, keyboard shortcuts, etc. It can be intimidating for teams or contexts where high technical expertise is lacking. Great for sales calls and presentations, training and education, broadcast-style communication. Also great for one on ones and small group settings.
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