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Zoom Workplace

Zoom Workplace

Overview

What is Zoom Workplace?

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

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Learn from top reviewers

A Brand Leader for a Reason but Not Without Areas for Improvement

Rating: 9 out of 10
July 12, 2025
IncentivizedVetted ReviewVerified User
We use Zoom Workplace for meetings, to share files, chat, collaborate and work on our projects. As a remote employee, I rely heavily on Zoom Workplace to communicate with my c...
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Daniel Berry
Professional - Marketing
Copywriter
James Avery Artisan Jewelry
Zoom Workplace8 years of experience
Verified on LinkedIn

Great for Meeting and recording

Rating: 10 out of 10
July 12, 2025
IncentivizedVetted ReviewVerified User
We have client calls where we use Zoom Workplace, it helps us in recording summarising as well. It help us keep our meeting organized and works smoothly. It is a bit expensive...
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Rutvik Mahendru
Consultant - Customer Service
Customer Success Manager
Recruit CRM
Zoom Workplace1 year of experience
Verified on LinkedIn

Good alternative that complements the possibilities of collaboration

Rating: 10 out of 10
July 12, 2025
IncentivizedVetted ReviewVerified User
I use Zoom Workplace to exchange ideas with service partners and to take part in various events.
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Christian Limburg
Executive - Other
Head of Claims Management SME/Freelancers
HDI Group DE
Zoom Workplace3 years of experience

Zoom, the best option to gather anytime and everywhere.

Rating: 10 out of 10
June 24, 2025
IncentivizedVetted ReviewVerified User
For Distance Education or E-Learning, Zoom has been the best option to receive a virtual class and interact with other classmates, this has been a new challenge but at the sam...
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Joel Amaya
Technician - Information Technology
Help Desk Technician
BYU-Pathway Worldwide
Zoom Workplace2 years of experience

Zoom workplace review

Rating: 9 out of 10
May 7, 2025
Vetted ReviewVerified User
I mostly use Zoom Workplace for virtual meetings, webinars, and team collaboration across departments. It helps me solve problems related to remote communication, scheduling, ...
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Daniel Ebi
Professional - Information Technology
Web developer
Applinet Technologies
Zoom Workplace2 years of experience
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How Zoom Workplace Differs From Its Competitors

Zoom AI Companion

I don't currently use Zoom AI Companion, but its features, such as summarizing meetings, capturing action items, and assisting with content creation, are designed to help users stay organized and efficient.
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Zoom AI Companion

Zoom Workplace AI companion is one of the best features Zoom Workplace provides providing a lot of flexibility within the meetings. Some of the best that could be mentioned would be transcripts availability in your preferred language, summary of meetings, better audio and video customization and …
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Zoom AI Companion

Zoom AI Companion is great as a meeting assistant. For example, when Zoom AI Companion is enabled, you will not miss the meeting conversation discussed before you come into the meeting. What you should do is ask Zoom AI Companion to share the meeting conversation so far. Then, you will see a …
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Zoom AI Companion

It's helped a little with meeting notes, but I use a different AI notetaker instead. I haven't found this feature to be terrible, but also not overly useful. Maybe I just haven't explored it enough?

In general, I find AI notetakers are not great at identifying tasks and piecing together context …
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Zoom AI Companion

I tried Zoom Workplace AI when it first came out. It works ok. There are so many other AI meeting note takers that, in my opinion, actually do a better job of taking notes than Zoom Workplace’s standard AI bot. The other parts of AI that are in Zoom Workplace AI I really do not use, as it is …
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Zoom AI Companion

It is good to summarize your meetings or you can use AI to compose messages. They can be emailed to attendees or people that couldn't participate but still want to know the highlights. Or ask questions about topics that were discussed in the meetings.
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Zoom AI Companion

It is good to have an AI note taker that provides a summary of what was discussed on the call and actionable items that need to be followed up on. These summaries are also good for reviewing or getting a shareable recap to others within your team. Also offering video to the recap is beneficial as …
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Zoom AI Companion

I have not used Zoom AI Companion at this time. When time permits, I look forward to exploring Zoom AI Companion. It will be interesting to find out the things that Zoom AI Companion can do that will alleviate some of my workload when collaborating with my coworkers on organizational events.
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Zoom AI Companion

It helps me record the most important discussions during a workshop or meetings to create minutes of the discussions.
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Zoom AI Companion

We have started to use it to capture notes for meetings. It does an OK job at it but I def think it will get better and more used over time. COmmunication out to our company has not been pushed hard but I def hear about it being used more and more acrosss the board. Esp for high level meetings w/ …
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Zoom AI Companion

I don't use Zoom AI that much, but when I do, it is beneficial. I have been in meetings and then received the transcription afterwards and realized there were parts that I did not immediately recall. I've been asked to audit other meetings, and the Zoom AI feature has been there to provide detail …
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Zoom AI Companion

We mostly use Zoom AI for summarizing calls. It helps us track action items after the meeting has ended and it also helps us stay focused on the main points of the meeting. It's helpful to look back on to refresh memories or to catch up on a meeting you missed while out of office.
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Zoom AI Companion

We have just started to explore the new AI features and have not implemented AI companywide. In our limited testing, the AI appears to provide additional features to help create meaningful records of our meetings for post-meeting wrap-ups. The feedback from our users has been positive in our …
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Zoom AI Companion

Zoom’s AI: Smarter Than Your Average TranscriptionZoom’s AI doesn’t just transcribe—it gets you straight to the good stuff. Smart Chapters and Highlights break up long meetings into bite-sized segments, so you can skip the fluff and focus on what matters.Late to a meeting? No sweat. Zoom …
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Zoom AI Companion

It helps when we have large meetings with a big audience so that we can summarize what was discussed and be able to share it with a larger community of people. Very easy to read transcripts and get all the information that we need to convey. Also helps our organization to utilize this to create …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

18 videos

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Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15.99 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8
Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

8
Avg 8.1

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.1
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.6
Avg 8.0

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.5
Avg 7.8

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.6
Avg 8.3

Call Management

Customized phone system settings

7.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

7.8
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.9
Avg 8.0
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Product Details

What is Zoom Workplace?

Zoom Workplace is an AI-powered collaboration platform used to streamline communications, increase employee engagement, optimize in-person time, and improve productivity. It is designed to streamline communications with tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, designed to help employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of an example collaboration feature. These are used to: Transcribe, summarize, and capture action items with AI Companion from your in-person meetings. Improve visibility and alignment by sharing emails to chats Elevate a chat to a meeting or phone call to get to resolution faster. Continue meeting conversations and easily access shared information in Team Chat.Screenshot of an example of Zoom's productivity features. These features are used to: Improve productivity across teams, locations, and time zones. Organize project deliverables and assets in a centralized, collaborative doc. Collaborate and map out projects visually on a whiteboard. Jumpstart brainstorming sessions using AI and templates. Gather valuable team input for well-informed decision-making with surveys and polls. Stay on top of action items surfaced from across Zoom Workplace.Screenshot of some additional collaboration features. These are used to: Optimize office experiences and in-person time. Make sure remote participants feel connected with what is going on in the room. Collaborate across remote and in-person teams on a virtual whiteboard. Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.Screenshot of additional AI Companion features. The tools is also used to: Launch internal campaigns. Deliver visually rich updates with live streams, billboards, and videos. Ensure critical comms are never missed with read receipts. Send updates to deskless workers with Workvivo TV and Chat.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform

Zoom Workplace Integrations

Zoom Workplace Competitors

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish
Security
whistic readyRead Zoom's Security Report on Whistic Security Network™

Zoom Workplace Downloadables

Frequently Asked Questions

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Zoom Workplace starts at $15.99.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Desktop sharing highest, with a score of 8.8.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 981)

Zoom, the best option to gather anytime and everywhere.

Rating: 10 out of 10
Incentivized
June 24, 2025
JA
Joel Amaya
Help Desk Technician
BYU-Pathway Worldwide (E-Learning, 1001-5000 employees)
Vetted Review
Verified User
Zoom Workplace
2 years of experience
Return on Investment
  • Zoom has reduce time to attend meetings or classes on different physical locations.
  • Easy to use for everyone even with few technical knowledge.
  • Availability for multiple platforms specially mobile devices is a big plus

Zoom workplace review

Rating: 9 out of 10
May 07, 2025
DE
Daniel Ebi
Web developer
Applinet Technologies (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
Zoom Workplace
2 years of experience
View profile
Return on Investment
  • Increased collaboration
  • Saved cost
  • Increased productivity
  • Also, scalability
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