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Zoom Workplace

Zoom Workplace


What is Zoom Workplace?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Best in field

8 out of 10
June 04, 2024
Our org teaches managerial trainings & leadership workshops across the globe. Although we do teach some in person, the large majority of …
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TrustRadius Insights

Comprehensive Capabilities: Users have praised the platform for its wide range of capabilities, including advanced meeting scheduling …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (775)
  • Meeting initiation (761)
  • High quality audio (776)
  • High quality video (777)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
Information Services Managers uses Zoom Exclusively: User Review
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
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View all pricing

Add-On Zoom Translated Captions


per month per license

Add-On - Zoom Whiteboard


per year



per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Avg 7.8

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Avg 8.1

Call Management

Customized phone system settings

Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

Avg 8.3

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Avg 7.6
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Product Details

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center,™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Call recording highest, with a score of 8.2.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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View all alternatives
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Comprehensive Capabilities: Users have praised the platform for its wide range of capabilities, including advanced meeting scheduling options that allow for seamless coordination, remote PC access that enhances accessibility, and the efficient management of multiple meetings simultaneously.

Secure Video Conferencing: Reviewers value the platform's versatility in hosting secure video conference calls across various devices and locations, with particular appreciation for features such as encryption of all data transfers to ensure confidentiality, interactive screen sharing with annotations for enhanced collaboration, and customizable virtual backgrounds to personalize meetings.

Excellent Performance: The consistent performance across different devices, user-friendly interface design contributing to ease of use, superior audio quality ensuring clear communication, and excellent video quality providing a high-definition visual experience are consistently commended by users.

Underperforming Translation and Transcription Features: Users have stated that the translation and transcription features of the Real-Time Transcription and Translation tool are underperforming, indicating a need for enhancements to accurately transcribe and translate audio content in real-time.

Basic Polling Feature: Some users have found the polling feature in the Polling and Engagement Tools to be basic, lacking advanced functionalities such as customization options or result analysis tools that would improve user engagement during meetings.

Insufficient Noise Cancellation: Reviewers have mentioned that the advanced noise cancellation features are insufficient in effectively reducing background noise, impacting the overall audio quality during calls or conferences. Enhancements are required to provide a more seamless communication experience for users.

Attribute Ratings


(1-25 of 810)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
  • Definitely improved collaboration.
  • Some small cost savings by removing 3 other apps and replacing with Zoom.
  • Better customer experience because many people have experience with Zoom, making our external-facing calls go smoother.
Score 3 out of 10
Vetted Review
Verified User
  • It's negatively impacted the business because of their poor support.
  • In my experience, the Zoom Workplace app phone functionality makes work more difficult.
  • In my opinion, the poor phone admin configuration causes needless pain.
  • Ease of videoconferencing is a plus.
Score 8 out of 10
Vetted Review
Verified User
  • Able to host external meetings and webinar seamlessly
  • User friendly and accessible to external users who may or may not have Zoom Workplace
  • Looks professional
  • It cost more since we have teams
  • Charges and features have changed so it is confusing to explain those to the organization
June 04, 2024


Score 10 out of 10
Vetted Review
Verified User
  • Improved collaboration
  • Ease of meeting scheduling and cancelling
  • Ease of discovery with external groups
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