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Zoom Workplace

Zoom Workplace


What is Zoom Workplace?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Best in field

8 out of 10
June 04, 2024
Our org teaches managerial trainings & leadership workshops across the globe. Although we do teach some in person, the large majority of …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (775)
  • Meeting initiation (761)
  • High quality audio (776)
  • High quality video (777)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
Information Services Managers uses Zoom Exclusively: User Review
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
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View all pricing

Add-On Zoom Translated Captions


per month per license

Add-On - Zoom Whiteboard


per year



per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Avg 8.1

Call Management

Customized phone system settings

Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Avg 7.6
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Product Details

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center,™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 39)
Companies can't remove reviews or game the system. Here's why
January 19, 2024

Zoom Review

Score 1 out of 10
Vetted Review
Verified User
Keeps closing and crashing with no errors and Zoom support can't fix it. Therefore it is not usable. We have lost revenue due to Zoom's terrible performance.
Score 8 out of 10
Vetted Review
Verified User
As online meetings where limited to Skype only before Pandemic, now Zoom captured very big market in short time by providing features which are desire for consumers. It gives same feeling like you are in conference room for meeting. PPT presentation , Q& A session, Attendance provides good environment. You can take more than 15 members which was limitations to other platforms.
Score 6 out of 10
Vetted Review
Verified User
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Lawrent Milton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It is very easy to use. The application is user-friendly and you can test everything in an empty room. The most frequently used features are conveniently placed and well organized. The Zoom team has done a good job putting everything in place so that the user can quickly and efficiently visualize and select the right action.
November 24, 2022

Zoom is still the best

Score 10 out of 10
Vetted Review
Verified User
Ease of use for everyone under the age of 65 is what I would say is accurate, the difficulty of people understanding the mute button has been a center of humor, and adding filter issues or now different backgrounds can create some challenges for older users. That being said, I would say that Zoom is quite easy to use and interface with.
May 23, 2022

Zoom Review

Brandon Losover | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It is very easy to schedule new meetings and click on the links for the meetings you are invited to. Zoom makes it very easy for users of all ages to access the platform and use their services.
Score 10 out of 10
Vetted Review
Verified User
There are some elements of the platform’s more detailed features that require experimentation and some acclimation. That being said the core features and the security features are excellent and very easy to use. The core service of providing a communication platform is instantly accessible and the paid features are easy to identify and use as well. Overall it provides everything as advertised and does not require a significant learning curve to begin using at all.
Score 7 out of 10
Vetted Review
Verified User
Overall zoom is easy to use but its interface is not easy to the eye. its color theme is very dull but although it is a great platform for connecting across the globe virtually. It also offers good customer support to its consumers and the free trial version is more than enough for small-scale businesses.
Score 9 out of 10
Vetted Review
Verified User
The calendering auto-fill can visually look overwhelming with all of the different phone numbers and codes. For someone who doesn't know what they are looking for, this can be a challenge. Most people I have interacted with seem to move past it. But I have concern for those who might have issues reading it and being to get on critical Zoom call successfully.
March 30, 2022


Score 9 out of 10
Vetted Review
Verified User
To me, the Zoom product was very easy to use. I have a lot of experience with software so I found the product to have an ease of usability.
Bart Harris | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
Score 10 out of 10
Vetted Review
Verified User
It has satisfied in both individual-level and organization. Zoom has always helped my joining meetings with just a calendar reminder, which ahs never let me join late. It has provided multiple options like screen sharing, screen recording which helps in attending missed seminars, document sharing, background filters, polling, voting, integration of multiple other apps.
Score 10 out of 10
Vetted Review
Verified User
Zoom makes it very comfortable for any remote team to meet and work together in a remote workspace environment. Members can share files in the chat, communicate easily with their peers, and share screens to ideate and brainstorm. The overall features and user-friendliness of the app/tool combined with minimum defects and problems make it worthy of a top-rated app.
January 11, 2022

Join whatever you are

Mossabber Chowdhury | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Overall thing is that this software is very much helpful for any kind of meeting and presenting. It is also very useful for better communication. People always want better service without any hassle. For this reason, I think the zoom app is very much helpful for our day-to-day life.
Score 9 out of 10
Vetted Review
Verified User
Zoom is very easy to use, especially after one becomes familiar with the terminology that Zoom uses. For example, when I first wanted to record a video, I did not know that this was also referred to as a "meeting." Otherwise, Zoom is very easy to use.
April 10, 2020

Blast off with Zoom!

Score 9 out of 10
Vetted Review
Verified User
Once I learned where the features and controls were, it was a very easy program to use. I have both participated in meetings and hosted sessions with Zoom. In fact, my second time using Zoom was as a host. It was very easy to set-up the meeting and invite people. I am glad that I now have access to this program.
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