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Zoom Workplace

Zoom Workplace


What is Zoom Workplace?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Best in field

8 out of 10
June 04, 2024
Our org teaches managerial trainings & leadership workshops across the globe. Although we do teach some in person, the large majority of …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (775)
  • Meeting initiation (761)
  • High quality audio (776)
  • High quality video (777)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
Information Services Managers uses Zoom Exclusively: User Review
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
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View all pricing

Add-On Zoom Translated Captions


per month per license

Add-On - Zoom Whiteboard


per year



per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Avg 8.1

Call Management

Customized phone system settings

Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Avg 7.6
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Product Details

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center,™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 40)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
Score 2 out of 10
Vetted Review
Verified User
Tickets are set to low priority by default. Answers can take weeks and usually are predefined messages that don't answer questions, simply point to articles in their website. Escalation seems to be non-existent. And trying to involved our sales manager was unfruitful.
January 19, 2024

Zoom Review

Score 1 out of 10
Vetted Review
Verified User
In my experience, Zoom support is completely inept and unable to provide any real help. Zoom also constantly blocks user invite emails.
Score 8 out of 10
Vetted Review
Verified User
From learning [an] MBA course in [the] pandemic situation to teaching new [processes] to other colleagues, Zoom made my routine schedule more balanced. As [an introverted] person, this platform boosted my confidence and now I am more [extroverted from] gaining experience with meeting others. I am using this for training colleagues across India without traveling which reduced cost to [the] company.
November 24, 2022

Zoom is still the best

Score 10 out of 10
Vetted Review
Verified User
If there were any Zoom issues they were fixed with an update in a timely manner and I feel that Zoom support has been attentive to the issues like Zoom bombing or other authentication where needed. I would say that I did not call Zoom support that often but was able to find intuitive answers at the moment.
Score 10 out of 10
Vetted Review
Verified User
Zoom has a highly responsive support team, and their help topics section includes a number of highly detailed resources on how to get the most out of the Zoom platform. In the rare instance, we have had a problem with Zoom we have been able to resolve it quickly with either the support of Zoom or by using their prefabricated materials in the help section.
Score 7 out of 10
Vetted Review
Verified User
It offers all the features that users need from this platform. I have been using its free trial which comes up with connecting a lot of people virtually through audio call, video call also offers screen sharing and screen recording different features for different needs. I highly recommend everyone to use this platform to enhance their business and personal growth, save time and expenditure and communicate efficiently.
Score 9 out of 10
Vetted Review
Verified User
I have had little to no issues with Zoom. Anytime there is a hang-up, I find that it's a quick update and I am back to business as usual. I was able to self-teach the tool before using it (I am formally trained now).
March 30, 2022


Score 9 out of 10
Vetted Review
Verified User
I use this rating because the Zoom product made its greatest impact when it was needed the most. Businesses relied on the product when they started worrying about the impact of covid 19, and trying to protect their employees. Likewise, the school system also benefitted greatly from the zoom product. Children were now able to have classes online during the most stressful times of their childhoods.
Score 10 out of 10
Vetted Review
Verified User
It has satisfied in both individual-level and organization. Zoom has always helped my joining meetings with just a calendar reminder, which ahs never let me join late. It has provided multiple options like screen sharing, screen recording which helps in attending missed seminars, document sharing, background filters, polling, voting, integration of multiple other apps.
Score 10 out of 10
Vetted Review
Verified User
The features and capabilities of Zoom truly make it stand out [from] other apps in the market. The app can serve easily to the means of business organizations or educational institutions which involves a predominantly huge number of attendees or participants and information sharing with minimum hassle. There have been very [few] things to complain [about] and the support has been brilliant.
January 11, 2022

Fabulous ZOOM

Score 8 out of 10
Vetted Review
Verified User
Overall it is ok to run a company very well than it is running over a normal network connection. Does not need any very very High-speed network Correction. Nice Audio and video quality then rooms for the invite so well. Participant admin can able to control the other voice and video in some situations.
January 11, 2022

Join whatever you are

Mossabber Chowdhury | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Because I love it more than any other software which makes me more comfortable. We can use it any time anywhere. Most of the time we use it for solving and managing an issue. At this time we are very much happy with this software to use. Overall this app is more comfortable than others.
Score 8 out of 10
Vetted Review
Verified User
A zoom is a great software for video conferencing and it is easy to use. Online classes, online sessions online video conferencing, screen sharing are possible with Zoom. Especially in the pandemic ut has become a solution to a number of problems.
Score 3 out of 10
Vetted Review
Verified User
I had my personal experience with the Zoom billing and support team. From reading in forums, my experience is like that of many others (unresolved issues with billing and accounts). While the contact at Zoom was nice and forthcoming, the initial response took an unbelievable amount of time (7 weeks). Also, the offered solution was embarrassingly inadequate in a professional setting (closing an account to resolve a login problem). I believe the company systematically neglects user support or does not invest a proportional amount of revenue in these departments. From the way how my several tickets have been "resolved" by the support, this is easily the worst experience with a tech company ever.
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