Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
View PricingOverview
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(5191)Attribute Ratings
Reviews
(1-25 of 229)Companies can't remove reviews or game the system. Here's why
We use Zoom Phone and Zoom Meetings. There are many VOIP providers, but we needed something that JUST works. We don't need fancy call center features. We just need a phone, a simple automated attendant, and integration with our CRM to log calls and meetings. Zoom does all of that and the price is good. It is simple to use, works all the time and stays out of the way.
- It works all the time
- It is simple to use
- Audio quality is the best of all the programs we have used
- Video quality is the best of all the programs we have used
- Zoom is just starting with Ai. It would be good to be able to customize the meeting summary prompts
- Better integration with ZohoCRM, so that SMS messages can be logged as well as phone calls.
April 09, 2024
ZOOM is miles ahead of the game.
Since COVID-19, Zoom has allowed us to migrate to the online platform, which has reduced travel time and cost and made it a very positive experience for our users.
- Breakout rooms.
- AI Summary.
- Recording of Sessions.
- Annotate could be more visible, often first time users have difficulties locating it.
We use Zoom almost exclusively for meetings. With the meetings we also use recordings, cloud storage and the AI companion that transcribes meetings and allows live chat interactions with the AI to ask questions during the meeting.
- Wide range of customizable account settings, both for the whole company and at the individual level
- Easy to use in-meeting settings, flexible options for sound and image devices, screen sharing and views
- Quick and simple recording option with clear warning for all participants
- The need for an installed app and the joining process is complicated for one-time users, specially if they're not tech savvy.
- The settings are poorly organized, hard to find and understand, especially being so varied
- The application often consumes a lot of machine resources, which causes performance issues
April 08, 2024
Zoom does the job
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very pleased I had developed the skills before the pandemic hit. Now I run most meetings in my work as hybrid. While it is good to be face-to-face, it is more important to be able to get together in some form. It is easy to share screens, so it is easy to share slide shows with both the face-to-face and the on-line participants.
- Stable platform
- Easy for people to use
- Screen sharing
- Allowing my student in China to watch Youtube and see Google results without breaking international laws.
- Using the editing functions to write on things is clunky.
- The whiteboard is not as easy to use as holding a little whiteboard up to a screen.
- I don't yet know how to teach the AI how to spell words.
- The AI is set to American English spelling.
April 05, 2024
Finest product for Conferencing
Score 9 out of 10
Vetted Review
Verified User
We use Zoom in our daily basis for video conferencing with our clients, as it provides high quality video and sound quality. It's screenshare feature helps us a lot as in, client wants to see live steps of something xyz and this feature solves that problem, by using this feature client able to understand everything. Till now, It helps in our company's growth and hope in future will also.
- Screen Share
- Video Conferencing
- White Board annotation
- Chat
- Sometimes faced network issues
March 14, 2024
Zoom helped us build our client base
We are a small non-profit organisation managed by a tea, that is located in various parts of the world. Zoom brings us together and improves functionality. We periodically run open meetings and seminars to pass on our knowledge to those non-profits we serve. Zoom provides a valuable platform for this.
- provise recordins
- provides surveys
- Manages registration
- Provides surveys for meetings
March 14, 2024
How Zoom has helped my day-to-day operations
Zoom is great for your company because most of what we do day-to-day are meeting with large groups of individuals and our work is often visual in nature and having a platform with a screensharing and presentation format makes that much easier for us. The recent AI meeting summary tool has also been invaluable as it allows of to record and glace at meeting notes or discussions that may have been missed or overlooked.
- Screensharing with annotations
- Presenting
- Large meeting groups
- AI tool could be a little more fine tuned and generate summaries faster
- I don't enjoy closing extra browser tabs when opening meetings
March 08, 2024
Careless customer service
Our company uses Zoom for online meetings and inbound/outbound local and international phone calls.
- Online meetings
- Outbound calls
- Inbound calls
- Online management interface is too complicated
- Difficult to understand customization features
- Careless tech support
- Careless billing support
- Careless sales managers
February 08, 2024
Frustrated with Zoom
Score 1 out of 10
Vetted Review
Verified User
I feel that the customer service is very bad. I received a special offer with a discount for two months for 500 attendees, and when I accepted it, they signed me up for a year subscription. In my experience, when I tried to cancel it, the app refused and got me a message saying it could not be canceled till the end of the year. I contacted customer service, and after many messages, I believe they closed the case without doing anything. I am angry with what I believe is a fraud-like act.
December 29, 2023
Zoom Review
Zoom is very easy to use and saves our team many hours of driving back and forth for in person meetings. The Zoom platform is very easy to use, allows for screen sharing, white board, etc. The mobile app also allows you to take or conduct calls from anywhere as well.
- the app
- screen sharing
- slide shows
- None
November 06, 2023
Zoom for Students, Employees, and All
Score 8 out of 10
Vetted Review
Verified User
I used Zoom as the main video conference tool during my time at University for class work and in extracurricular club collaboration. Especially in the height of Covid-19, Zoom was the platform I spent the majority of my working day on. We used Zoom for serious collaboration as well as for networking or team bonding activities that allow individuals to get to know each other further.
- Team rooms
- Screen sharing
- Fun backgrounds
- Access needs to be granted each time for non-meeting owners
- Need to wait 10 min between creating new Zoom call links in the free version
September 07, 2023
Use M.Teams if you can instead and save your money.
Score 1 out of 10
Vetted Review
Verified User
In my opinion, a dangerous platform to rely on.
We had about 2 months where the passwords of our 2 regular Zoom rooms was mysteriously changing. After 6 weeks liaising with Zoom staff, which was an absolute headache, they are still unable to isolate or even understand the basics of the problem. Rather than taking the information I gave them and looking for the problem, each email Was like a fight with me trying to explain to them that I was not scheduling on Zoom I was merely using the same Zoom rooms for the last two years and I have not done anything.
So there I was using two Zoom rooms regularly for about two years and all of a sudden we hit a 1 month period where the password was just changing for no apparent reason. Would you believe I spent 6 weeks trying to get staff and 3 different staff members to understand this sentence! All of our attendees report intermittent problems with Zoom, especially when its update time, I look forward to changing Microsoft team seems to be the best alternative.
We had about 2 months where the passwords of our 2 regular Zoom rooms was mysteriously changing. After 6 weeks liaising with Zoom staff, which was an absolute headache, they are still unable to isolate or even understand the basics of the problem. Rather than taking the information I gave them and looking for the problem, each email Was like a fight with me trying to explain to them that I was not scheduling on Zoom I was merely using the same Zoom rooms for the last two years and I have not done anything.
So there I was using two Zoom rooms regularly for about two years and all of a sudden we hit a 1 month period where the password was just changing for no apparent reason. Would you believe I spent 6 weeks trying to get staff and 3 different staff members to understand this sentence! All of our attendees report intermittent problems with Zoom, especially when its update time, I look forward to changing Microsoft team seems to be the best alternative.
- Popular
- Can work in and outside China
- lack of staff
- staff cant problem solve or understand english
We currently use Zoom for customer calls, meeting with customers, and meeting internally. We also use it to record training videos and staff meetings for internal purposes.
- It allows us to connect with each other and customers easily and quickly by simply sending a link.
- It is user-friendly.
- It has a lot of options when holding a meeting (breakout rooms, screen sharing, recording, etc.).
- It would be nice if the 40 minute time limit weren't an issue.
- The customer service hasn't always been great.
June 24, 2023
Seamless Connectivity For Video and Audio Sessions
Score 7 out of 10
Vetted Review
Verified User
I'm a psychotherapist and I use it to consult [with] my clients. Since Covid started, I needed a way to interact with my clients and I'm lucky to have found Zoom. I can easily set appointments and exchange information through Zoom's seamless video sessions.
- Better video quality.
- Virtual background.
- I can arrange a collective session with more [than] 5 people. By the way, I use it for counseling and group therapy sessions.
- So many controls, sometimes I get confused.
January 20, 2023
Zoom Phone System - Not as advertised
Score 1 out of 10
Vetted Review
Verified User
Zoom sells you a phone system that is not flexible in functionality. It is also very expensive (about 80% more) compared to other VOIP systems such as VoIP.ms and other VoIP service providers. The limitations of the software are very basic and also an issue for corporations. It is a static setup. What you see is what you get. If you need to add users, it costs money versus others that are free. The Zoom phone system might be suitable for personal use only. Due to the lack of flexibility in the phone system, I was not able to use it for my purpose. However, Zoom does want you to commit to a 3-year contract which I did not. I was able to set up a 1-year contract which, by the way, is automatically renewable. Please pay attention to that, because Zoom won't allow you to get away even if you don't cancel past one day.
- Selling a Phone System
- Mediocre Setup portal
- Easy add-on tool
- recording of call cost money
- Need to purchase one number per user, which cost money, if not they cannot call out
- Lack of compatibility with Voip phones
December 19, 2022
ZOOM - a good alternative to Google Meet
Score 8 out of 10
Vetted Review
Verified User
We are using Zoom in our organization to organize and connect during bigger events including external parties. The problem that Zoom is addressing was the limitation that other similar solutions presented, i.e. Google Meet requires any sort of Gmail account to log in to the system, while MS Teams requires installing heavy software that does not always run smooth on Mac ecosystem.
- Video calls for bigger groups including external parties
- Long video calls - the tool is not heave when it comes to system requirements
- Zoom does a good job in filtering background noises and highlighting the current speaker
- Light web-based solution would be appreciated
- There are some concerns about the privacy issues (maybe rumors but can be discouraging)
September 07, 2022
POOR USER EXPERIENCE - Ads can't be turned off
Score 1 out of 10
Vetted Review
Verified User
I have been using Zoom for several years now and it is a great meeting platform for me and my sales and customer success teams. Recently I've started to see pop-up ads to refer a friend when I close a meeting on the Client app on my Mac. There is also a static banner app on the client asking for referrals. Zoom made this choice back in Nov 2021 for the web-based version, and their FAQs say that Paid Users wouldn't see ads. Obviously, their investors have pushed them to move ads to the client side and to paid users. <br><br>Dear Zoom, I do not wish to be a member of your sales or marketing teams. One extra click at the end of each meeting to dismiss the pop-up takes time, and I don't have time for that. <br><br>Chatting with your support they indicate that this is the default setting now and that it can't be changed. This needs to change.
September 06, 2022
I'm Not Happy with Zoom
Score 1 out of 10
Vetted Review
Verified User
I believe their invoicing department is an absolute horror. I regret my purchasing decision. I have been a very happy paying customer of Zoom for almost three years. The connectivity and quality of web calls is unmatched in the industry. However, their invoicing is a disaster I believe! We upgraded our existing account to use also Zooms' Webinar module on August 19. On that day, a pro-rated amount for the first five days of usage was charged (whatever the logic is there). Then, on August 23, the charge failed for some reason. One day later, the full amount ($85) for the first month got charged from the card. This was confirmed by the bank. However, Zoom did not recognize that the funds were received and sent me email reminders that we should pay. We had to reach out to their chat agents three times and threaten to cancel the account before they eventually escalated it to the next team level I found. This was on August 29. On August 30, they charge the credit card with $85 again, so we paid now two times (!), and they even sent a thank you email confirming the payment - yet, their invoicing department is still claiming they never received neither of the first nor the second payment I've found. Long story short, from my point of view I do not trust this company anymore and we are looking for alternatives.
- Quality of voice
- Screen sharing
- invoicing / billing
I use it weekly to do training for two different groups. I help indie musicians grow their businesses by becoming better performers and booking gigs! I use it for trainings that are live with people. I also download the meetings for replays and I use it to record trainings that I upload elsewhere. It's a fabulous too for demonstrating different social media as well. I also have learned some of the new features where I can demonstrate from my smartphone and that makes it a wonderful tool to show others in their own business.
- They let you have many users on at the same time.
- You can share your screen with everyone.
- You can record what you are doing.
- You can utilize your smartphone for sharing through Zoom as well in Shared screen mode.
- Zoom's sound has improved but still is hard to hear different instrument timbres.
- When people are not wearing headphones, it's hard to hear them or you get feedback.
- It would be great to have the webinar feature at a lower price. It seems high.
June 29, 2022
Zoom makes meetings more enjoyable!
Zoom is used for meetings when remote workers or staff are out of town. It allows the organization to conduct business, regardless of location.
- More personable with Video!
- Allows callers to see who is speaking
- Mute features so there is not the disturbance of background noise.
- Not all webcams are the same quality
- When using from a Smartphone, it isn’t as user friendly
- Filters would be great (when working from home and need to ‘look’ presentable. (Ha!)
June 24, 2022
See, share, record
We have a globally distributed team and use Zoom for both our internal calls as well as client calls. The screen sharing feature is really useful and we also record the calls for future reference. It's good to see the team members of other locations on video calls as well. Next, we are planning to use the Zoom API in one of our projects for text messaging through a website.
- Call recordings - we record all our scrum calls and especially the calls where we have to discuss new requirements. That way we don't have to worry about something that may get missed out while taking notes.
- Screen sharing - when we have calls with clients and they are reporting some issue or requirement in the system, they show us the problem via screen sharing. That way there's no gap in our understanding and we can avoid wasting time going back and forth due to miscommunication.
- No connection issues - we haven't had any instances of connection dropping during the calls which is great. Our calls are typically 5-8 members but we have tried Zoom with ~25 participants without any issues.
- If you pause a call recording for a certain amount of time, it would be great if there's a notification somewhere that it is paused. A few times when I was hosting a call, I paused it while waiting for all participants to join but then forgot to resume recording.
- When a message is received on chat, it sometimes gets missed. A more prominent notification (blinking/popup etc.) may be helpful.
June 03, 2022
Zoom review
Score 1 out of 10
Vetted Review
Verified User
I use Zoom for online private tutoring and meetings. To be honest, I hate it, especially since they cut times down from 60 - 40mins and want a fee for any more than 40mins. Other free platforms, such as MS Teams is far more superior. Zoom is also severely restrictive on apps, whereas other platforms provide access to more and better apps. The apps they do have also have major problems interacting with Zoom. It has very few features compared to the free platforms. More recently, it has been widely reported that Zoom is beset with many security issues and user privacy is exposed. I would NOT recommend Zoom at all. I am going back to MS Teams and have recommended the switch to all my clients.
May 23, 2022
Really good and recommended
Score 9 out of 10
Vetted Review
Verified User
Zoom has lots of functionality more than Microsoft Teams. Most helpful features:
- Annotate with participants on a screen/whiteboard.
- Remote control another one's screen.
- Private chat between meeting participants.
- Lightweight app, works fine on laptops with sufficient processing and such.
- Annotate with participants on a whiteboard.
- Share multiple screens at the same moment.
- Ability to add a co-host.
- Ability to record a meeting.
- In-meeting chat.
- Separate meeting participants into groups.
- Login in to an account when joining a Zoom meeting using a link.
- Add 2FA (2-factor-authentication).
May 14, 2022
Great way to have job meetings
Our Organization uses Zoom to have interactive meeting with clients and consultants during the entire process of the architectural projects. One of the biggest problem that this program addresses is the elimination of distances between our office and clients living in other States. Also, allow our organization to have partners and consultants in other States saving the company money and time for trips.
- eliminate distances between two or more actors involved in our projects
- save money to our company and time to the employees
- easy way to create meetings and allow many people to participate
- Really easy to use
- Maybe empowering the option in deciding who keep on the main screen when multiple people are connected into the zoom meeting
May 08, 2022
Easy to use
I use Zoom for both business and personal use. In business, I use it for virtual meetings and to do demos with clients. I find it to be a fantastic platform for face to face virtual meetings and would recommend it to anyone. I have also started using it personally and we have a family Zoom call every Sunday with family in different states. It is a great way for all of us to be on a call at the same time and catch up on things in a conversational manner and be able to see each other.
- Group meeting.
- Sound quality.
- Able to have breakout rooms.
- Adding additional invitees.
- Rescheduling option.
- Length of call allowed on personal account.