TrustRadius
Zoom is an online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.https://media.trustradius.com/product-logos/X0/J2/JJQC92U6VWBP.PNGZoom is the future!We use Zoom as a tool to communicate with our employees remotely, conduct training, and host Q&A sessions they may have. It enables people to connect remotely and not be confined to traveling to a specific location. The flexible to conduct business has been the key reason why we enjoy using it and the feedback has been very positive.,Flexibility to be used on any platform...Mac, PC, phone, or tablet. Ease of use and practically no software required. Option to connect via the web or phone or both.,Better integration with calendar apps More cloud storage Ability to set meeting expirations for records and live meetings.,10,Communication has increased between employees. Appreciation for the flexibility to conduct meetings. Usage and attendance at training has increased.,Unfortunately, we have not used the Zoom Rooms feature.,Google Hangouts,20000,2,Trainings Meetings Communication between employees,Record minutes of a meeting Offer offsite flex schedule No excuse not to join with both phone and internet options.,Interactions with customers Sharing best practices publicly Having an online conference,10,Google Hangouts, GoToMeeting, Skype for Business (formerly Lync)Zoom is exactly what they say it is - Awesome!We converted from GoToMeeting to Zoom about a year ago. Instantly, the reliability was far better. While I'm personally not a fan of video conferencing, Zoom does it very well and even has a number of very nice features like backgrounds and automatic recording of a meeting either to their cloud or to a local server. But where Zoom is really shining for us is in phone service. Our staff is geographically distributed all over the United States and we've never had a phone system that will allow us all to transfer calls and all call out on a common number. Zoom Phone allows us to do this, plus - again - a number of great features like call recording, call routing, and logging. My only complaint is that I wish I would have had some money to invest in their IPO. Their stock has been performing amazingly well, just like their service!,Video conferencing. Phone service. Customer service.,The phone service is still maturing. There is room for growth there.,10,After 25 years in business, we now have phone service. That's a positive in our book. We can transfer calls, and have a human receptionist transfer to any member of my team no matter where they are. Video conferencing is now something we do every day. It's brought us closer to our customers, and closer to each other.,GoToMeeting,11,1,Phone Conferencing Chat,We do a lot more conferencing now. The ability to have a single app that controls chat, video, and audio conferencing is amazing.,10,No,10,Yes,Literally, every single time we've contacted them the support was exceptional. Real people providing real answers and real help. Can't ask for more. I hope they never lose this edge as it's a level of service that is rare these days.,The web portal is thoughtfully designed and easy to navigate. The desktop app is also thoughtfully designed and easy to navigate between chat, phone, and conference.,Setting up call routing isn't particularly difficult but it's detailed.,Yes,10Zoom is an easy-to-use meeting tool with a few flawsZoom is a tool we use to connect remote presenters with our control centre and studio, bring them into a live webcast, or to do a recording with them for a future On-demand webcast. It also allows us to see the content that they are potentially sharing or presenting and include it as part of a live broadcast as well.,Voice communications Ease of use Sharing presentation materials,Video communication is not the best quality Q&A isn't very intuitive Bit of a clunky UI,7,Zoom allowed easier access to remote participants. It works within most corporate networks with very little firewall adjustments required. No special hardware required aside from an integrated webcam and microphone.,We have not had any experience with Zoom Rooms so far.,Adobe Connect, Webex Meetings, Skype for Business (formerly Lync) and iMeet Central by PGi,5,1,Integration into live webinar Collaboration Bringing in outside speakers,Using it as a source for a live broadcast,Point to point communications during live broadcasts Remote town halls with the speakers in our studio but the audience abroad,8,Trello, Zoho Desk, Zoho Projects, Adobe Photoshop, Adobe Premiere Pro, Zoho CRM, SlackZoom - finally, a collaboration solution that satisfies everyoneZoom is being used across the all organization as the video conferencing solution of the company. The previous product was quite painful in configuration, quality and ease of use. We are really satisfied with Zoom's ability to handle video conferencing, screen sharing and mobile device integration. It is easily configured and worked with no problems.,It is particularly stable. It may be idle for weeks and then operate without any issues. It has a good and simple tablet interface, which lets even the basic user join meetings without IT help. It has good quality and performance in video conferences even between different countries.,There may be some improvement in the desktop interface, sometimes you may need to stop and restart sharing specific windows in your computer.,10,Good feedback from top management, after having a bad previous video conferencing experience Provided cost efficiency as collaboration between countries is improved and travel needs decreased Kept the initial investment costs on minimum,Zoom rooms are quite useful for our organization. Several meeting rooms are reserved for regular meetings and new participants can join easily to the meeting through the tablets running Zoom Rooms. The app is simple and the UI is very well designed. It is intuitive, you can easily navigate and figure out how to use it.,Vidyo and Webex Meetings,400,1,Weekly top management meetings from different countries Regular department meetings from different countries From time to time phone call meetings through Zoom Participants joining to Room conferences through their notebooks,Seamless integration to company network Using it not for meetings but only for projecting presentations to TV displays wirelessly, especially when a company visitor is unable to connect his/her computer to the display with cable,Extending the use from offices to the retail stores,10,SAP ERP, Cisco IronPort Web Security Appliance, Dell EMC Data Domain,Yes,Price Product Features Product Usability Vendor Reputation,We would not change our selection and decision,Implemented in-house,No,Change management was minimal,none,10,9,No,Actually never needed such a help. Never had such a big issue,Setting up or joining a meeting is quite easy through user interface Document sharing is quite easy Mobile devices can easily join or share,none,Yes,10Zoom InnovationsWe recently deployed Zoom globally. We've successfully deployed to Japan, Europe, Asia, North America, Brazil. We currently use it throughout all departments,Content Sharing Amazing Admin Portals Live data capturing,Registration to iPads/Androids to multiple rooms with a single activation code Webinar with more than 1 spotlight feature Recording in side by side view instead of picture in picture,10,Saved cost Amazing Scheduling syncing with Office 365 Easy meetings from mobile app,We currently use a couple of Zoom Rooms, but are in a migration to changing to a lot more. I love the upgrading and managing all the Zoom Rooms on the admin portal,Cisco WebEx Room Series (formerly Cisco Spark Room Series),26000,9000,Webinar Collaboration Meetings globally,Webinar for Global Meetings Scheduling display DIgital Signage,Q&A Polling Live Closed Captioning,10,Microsoft Office 2016, Okta, Jamf Pro,Yes,Price Product Features Product Usability,Maybe seeing more options than just a few and the compatibility with our company,Implemented in-house,Firewall Scheduling Display Features (check-in) Compatibility with CIsco,10,Yes,10,No,We had an issue with live capturing of our calls because they were an attendee in a Webinar. They are not creating a feature if we promote them they will now start capturing the data of the call for the promoted panelist,Quick join links Webinar Q&A,Closed captioning Cloud Recording Chat,Yes,10Zoom - A Great Business Conferencing Tool for those tired of WebExZoom is a product that has not been widely adopted yet, but there are portions of our sales and technical teams that are using Zoom in a secondary capacity besides WebEx due to some of the ease of use functionality that makes it more appealing to use. It also appears to have less issues with connectivity by and large, which makes it especially appealing when dealing with customers; however, due to the company's mandate to use WebEx for sales calls, the adoption in that capacity is very limited.,Zoom is simple to use. Zoom has a variety of tools that are set up in a fairly intuitive manner. Zoom makes hosting meetings very simple and they seem to not experience as much lag and connectivity as some of their major competitors.,WebEx is a household name; Zoom still has room to grow in that regard. Zoom, though easier to use than WebEx, in some ways, does not include a one time password functionality like WebEx, which makes things more convenient. To my knowledge, Zoom does not support file transfer and also does not include co-browsing and/or removing attendees from meetings,9,It makes life easier when meeting with internal teams, except for a slightly less convenient file transfer limitation The experience has been positive in the limited number of cases that I have used Zoom with customers as well. Overall, Zoom is simple to use, and that makes the time spent more about the meeting than trying to facilitate the meeting, which is exactly what a solution like Zoom is supposed to accomplish; they get out of their own way quicker than WebEx, in my opinion.,I do not use Zoom Rooms beyond a couple of occasions when customers have invited me to their own personal Zoom Room for a meeting that they initiated.,WebEx Event Center, Cisco WebEx Teams (formerly Cisco Spark), Cisco WebEx Room Series (formerly Cisco Spark Room Series), Skype, Skype for Business and GoToMeeting,Skype, Microsoft Office 2016, Outreach,50,,Sales Marketing Internal dialogue,Simplified UI cuts down on load time for meetings. Onsite/remote co-led meetings Internal screen sharing for territory and account alignment and strategy sessions,Replacing incumbent as provider of choice,8,Not Sure,Product Features Product Usability Product Reputation Prior Experience with the Product,I would simply encourage more individuals who decide how we spend our tech budget to consider zoom and I would try to demonstrate the differences in a very methodical yet dynamic manner so as to encourage them to consider the updated of having a solution that is easier to use. I would also prefer for my company to have an actual subscription for all sales people instead of a few pocket licenses here or there, so as to ensure greater usability and familiarity with the product.,5,I do know that the times that others have been on the call that have experienced issues with Zoom, they have always spoken about how Zoom is pretty responsive about dealing with support issues, which was good to hear.,Web calling is simple, easy and yet elegant inherently through the Zoom interface. The startup of each conference is simple and elegant as well. Screen sharing is relatively easy and switching between users in this regard is also fast and simple.,File sharing was either not available or not easily available last time I used the solution. I believe they may have updated the tool since then, but I think I recall it being a little slow to load.,Yes,9Zoom has been a great company decisionZoom is our official video-conference application. It is used company-wide. All client-facing personnel have an account, and all department leaders (even if they don't talk directly to clients) have an account as well. The one thing we are solving is making it easy for our clients and potential clients to join a call with us. They just have to follow a link on the calendar invites. Also, we improved a lot the quality of our calls, video calls, and screen sharing. It just works. In the years using it, I have never had a single quality or disconnection problem while using Zoom.,Before Zoom we tried a bunch of other online calling and video conference services. A LOT of them. The minute we started using Zoom we said "this is the one" and the reason why we like it so much is pretty simple. In fact are the only two things you are looking for to have with a video conference system: (1) stability on the calls and (2) easy to share and log in for invitees. The quality of the calls is really high. In the year+ using it I have never had poor quality on calls.,The only thing we dislike about zoom is the User Interface. It looks really ugly. Doesn't look like a modern digital product. They could really use some help in designing a new user interface and a new look and feel. Their UX is actually fine. Is the UI the one that we don't like.,10,We were able to standardize zoom as our only call/video conference tool. Before zoom everyone had a personal favorite. With Zoom nobody argues anymore about which one is better. This is the one. We do video calls every single day with existing clients. Before Zoom this was a huge pain for us and it affected the delivery of our service. Zoom today is preponderant to the quality of our service. Zoom has always given good impression to our clients (to the ones that didn't know it before). Because of Zoom, we have managed to actually remove the pain of conference call with clients. "I can't hear you" "is breaking up" "I can't connect" ... those are things I haven't heard in a while.,We just started to use it for our on-site conference room. It is amazing. We have an iPad in a nice stand on the center of the room and there are no instructions on how to use it and everyone has been able to use it while in the room without guidance. It has been a really good experience so far.,UberConference and Skype,Slack, Pardot, Yesware, Trello, Calendly, PandaDoc,60,,Sales calls Project calls with clients Remote teams conferencing,The Zoom Room The webinars,10Working remotely? Zoom is a must - hands down.Zoom is a part of our business. We are a remote company, and we use Zoom and Slack to keep our team connected. From meetings with the team, working with our clients, to training and troubleshooting with our customers... Zoom is our go to tool. We cannot go back to Skype.,Web conference Group meetings One-on-one meetings Screensharing,Clarity when there's network issues (not enough info when there's a network issue) Mobile app is terrible Web chat is bare bones. It resets for new people joining Signing in takes about 30 seconds,10,Saved us from skype Immediate collaboration Team closeness,We use different Zoom rooms for each department. We have a ops room, a course room, a education room. We also have a family room for those quick one off meetings. We also use breakout rooms for our students to separate a large group into smaller brain teams.,Skype, Google Hangouts and Join.me,Slack, Asana, Google Drive,15,,Meetings One-on-one Live troubleshooting,Using Zoom to teach a classroom Using Zoom to have a virtual retreat for the organization Using Zoom for major team meetings,Zoom webinars,10,Sharing screen Having conversations with one or more people,Creating a webinar with one or multiple hosts,Yes,9Global Teams thanks to ZoomWe worked with a team in New York, Boston, Paris and Santiago. Zoom is an essential tool that allows to work everyday as if we were all in the same office space. The speed and versatility is unique and also the data usage, so there is no real competitor right now.,Screen share Multiple participants Data usage,Video memory usage Iphone application doesn’t allow to talk like in a “phone” Sending files through the software is complicated,10,Reduce costs in international calls Reduce costs in data usage Allow to have business presentations with good quality from different countries,Is good to have a room that ia always available,,Skype, Google Hangouts,12,1,Presentations Team meetings Webinars Colaboration Meetings,Have Board Meetings with each Member in different countries Have workshops for new team Members in Chile from New York,Clients Meetings Coursea Mentoring,10Zoom is a New World Video PlatformZoom is used by the majority of our support staff, and is starting to be used by our field employees. This includes a few hundred offices, involving around 2500 regular users. Its greatest strengths are ease of use, reasonable cost, powerful encoding technology, end-to-end encryption, and one of the richest feature sets of any video conferencing platform. Notable features include cloud recording, support for legacy equipment, on-prem, and cloud, baked-in virtual backgrounds, polling, breakout rooms, whiteboards, file sharing, and best of all, a fully integrated conference room system. We use it for team meetings, recruiting, telehealth, executive meetings, company webcasts, outreach, chat, and one-on-ones.,Features! See above for its rich feature set. It's so easy to onboard users onto the platform because it's easy to get them excited about all the ways Zoom can help them. My users are buying popup greenscreens left and right because they're so excited about Zoom's Virtual Background feature, for instance. Integration. The best example of which is Zoom's full integration with the Kubi robot. This robot is a tablet mounted on a swiveling stand which can be controlled remotely through Zoom to be able to look all around a room. My company uses it for telehealth purposes, and my team in particular uses the robot for video shoots in which we need a quick and easy remote shot of a crowd or event. We even have someone using Zoom and a Kubi to remotely monitor an empty front desk and greet guests who walk into the building. Few (if any) platforms can boast integration with such pioneering technology. Price. Zoom is very reasonably priced to be sure. Not only are we saving by using it instead of other, more expensive video platforms--we are saving thousands in other, less measurable fields. Since the inception of Zoom at my company, travel costs have dipped significantly (because most managers and directors are more inclined to use the reliable Zoom platform to communicate, as opposed to traveling between offices). We were also able to almost eliminate several costly teleconferencing services. Ironically, full video meetings with high-quality VoIP audio are significantly cheaper than traditional phone-only teleconferences. Lastly, this may be anecdotal, but there is a perceived increase in productivity since Zoom allows more direct team communication than was previously possible.,While very good for what it is, the Zoom Room solution for conference rooms has some flaws. We have just over 30 of these rooms throughout the company, and issues with connectivity are a bit frequent, and this is likely due to the fact that it uses two consumer devices (a PC or Mac plus an iPad) which require a constant connection for the platform to work. Many may find it easier to support a conference room system involving one mini PC running Zoom (reminder, Zoom is available for Linux on PCs as well as Windows and Mac) and a simple wireless keyboard/mouse to control the meeting, instead of using a Wi-Fi connected tablet. I would personally like to see even more cross-platform integrations on the part of Zoom. For instance, Facebook Live is a powerful new outreach platform, and would be even more powerful if it could sync up with Zoom. Imagine starting a Facebook Live broadcast through a Zoom Webinar room and reaching hundreds of followers with full video. Virtual Reality is another growing technology. I actually found it possible to stream a virtual reality video through Zoom by using Zoom's Screen Share feature for Android. By mirroring an Android phone running a VR app, I was able to broadcast a 360 video in a standard Zoom room so that other Android and iPhone users could view through Google Cardboard. But this is more of a workaround than a baked-in feature. Something like a "Go VR" button which converted your video to a stereoscopic mode, or that enabled VR streaming through consumer VR cameras like the Ricoh Theta, would be truly amazing through Zoom. (UPDATE Jan 26, 2017: Zoom recently announced support for Facebook Live),10,I'm more involved in the support aspect of Zoom than the financial, but I can say that it represents significant savings, both because it is more reasonably priced than many competitors, and because its ease of use leads, naturally, to reduced travel cost. Its feature set allows companies to condense multiple platforms into one Zoom subscription. Why continue paying for a costly enterprise teleconference account when Zoom has VoIP audio and baked-in teleconferencing? Reduced support needs is another plus. Supporting Zoom is a breeze compared to supporting other platforms. Having been part of a very small team supporting Zoom companywide for the past two years, I can attest that my job has gotten easier and easier as people quickly got used to the platform. This has allowed me the freedom to take on multiple projects in addition to being the Zoom support grunt. And, it saves the company as less heads are required to scale and support the platform. Zoom has produced a productivity metric which my company has never previously been able to observe. Because it is the standard for communications throughout the company, we can easily draw up a weekly productivity glance by measuring the amount, duration, and purposes of Zoom meetings. Zoom's reporting features are very good, so this is an easy task every week, and the chiefs love seeing it.,We have over 30 Zoom Rooms throughout the company, with plans for many more. I've previously described some of their flaws. Despite those, the Zoom Rooms system is really great, and they do work 90+% of the time. They recently added great features like ultrasonic detection which allows you to share a laptop screen with, literally, one click. They also now have voice control, allowing one to say "Hey Zoom, start a meeting" to start a meeting. And they recently released an Android controller version (in addition to the existing iOS version), so IT folks reluctant to use iOS no longer have to give in. Camera control through the iPad is another big plus. Plus Zoom continually strengthens baked-in remote support for these rooms, so they keep getting better. Sticky features like this, and the fact that they're among the cheapest conference room solutions out there, do add value to the platform. But they still have work to do to make them more solid.,Adobe Connect, BlueJeans, Google Hangouts, GoToMeeting, Join.me, Skype for Business and WebEx Meetings,Skype for Business, Slack, IFTTT,,6,Internal video meetings are the currently most important use case, and I'd imagine this is the case for many other companies Zoom Chat is the most popular company chat platform. Large Zoom webinars are commonly used for internal and external purposes. Zoom is widely used throughout the company as a recording platform, for recording screen shares or video as a shareable .mp4. We have over 30 Zoom Rooms set up throughout the company, with plans for many more.,Virtual Backgrounds are a really innovative baked in feature. No longer do users have to install extra applications like ManyCam or Xsplit--Zoom already includes greenscreen capability. Zoom's integration with the Kubi robot allows for a wide range of use cases, from remote robotic monitoring of an office to more interactive face to face meetings. Zoom's sizeable collection of international numbers allows us to set up calls all around the globe.,Attention tracking is a brand new Zoom feature that our marketing people really seem to be excited about. It lets the host know if participants don't have Zoom as the active window (and therefore aren't paying full attention) during webinars. Zoom will hopefully, in the not too distant future, have support for Virtual and Augmented reality. Zoom's brand new integration with Facebook Live and YouTube live will really expand our outreach abilities. We're planning many big FB Live videos.,10,Yes,Price Product Features Product Usability Product Reputation Prior Experience with the Product Vendor Reputation Analyst Reports Third-party Reviews,We would not change our process. We got extremely lucky in picking Zoom early-on. We did our due diligence in evaluating other platforms, and were able to find a diamond in the rough.,Implemented in-house,Yes,Change management was a big part of the implementation and was well-handled,None, it was as smooth as could possibly be expected.,10,Self-taught,I was in charge of learning the platform well enough to train others, and it wasn't difficult at all to learn the features just by using Zoom.,7,Take advantage of Zoom's ability to create separate environments. You can make one where none of Zoom's features are enabled, and one where all of them are.,Some - we have done small customizations to the interface,Some - we have added small pieces of custom code,We have used Arduino microcontrollers to run custom macros to get Zoom to do interesting things. For instance, I used an Arduino Micro with microphone sensors embedded in a table which would auto-detect when someone at a certain seat at the table was speaking. It would then use XSplit to switch the camera to focus on that person. Then if the person adjacent to the first speaker starts speaking, the Arduino triggers XSplit to focus on them. The whole setup cost under $30 since Arduinos and components are cheap and XSplit and Zoom are free. Compare that to something like the PolyCom EagleEye which does the same thing but would cost $15,000 just for the auto-focusing cameras. I made another one with photoreceptors so that if someone hovers their hand over a receptor, it triggers AutoHotKey scripts to do stuff like start or stop sharing in Zoom, advance a PowerPoint slide, etc. There are tons of possibilities for making custom setups like this.,10,Yes,When they first released Breakout Rooms, it was missing a few key elements to make it a great experience. I outlined ways in which it could improve, and the rep informed me that most of them were already in the works, and that the rest he already took the liberty of adding to their feature list.,Using video. Zoom's technology allows video to perform well even with poor network strength, which greatly reduces confusion and frustration among users. It's very easy to get into a meeting with video. Zoom's great new features like Polling, Breakout Rooms, and Registration are all easy to use. They're more complex features which do require explanation, but despite their complexity, it's still rather easy to provide training for using these features. Screen sharing is now easier than ever since Zoom added a Screen Share button to its client home screen. Plus instant share in Zoom Rooms is now possible thanks to ultrasonic detection.,Scheduling meetings might benefit from being simplified. The scheduling popup is a bit more complicated than many expect, and since we use Outlook companywide, it takes an extra step to get an invite to open in Outlook and send it from there. There is a way to schedule so that it goes right to Outlook, but it requires the user to go to "Meetings" first, and then click on a Schedule dropdown and select "Outlook". Nobody knows about this. So, I wish we could configure Zoom so that the Schedule button on the Home Screen automatically goes to Outlook if Outlook is detected. Difficulties with logging in is probably the most common support call we get. This is because we use Zoom's SSO feature. The feature is just fine, but it's just the nature of the beast that logging in with SSO takes more steps. Zoom's back end might need some work. For instance, there are advanced user features like Virtual Background, Breakout Rooms, Automatic Recording, etc. Currently, the only way to enable these features for users is by individually clicking through each user and checking each checkbox. So, I've had to write scripts to turn features on or off companywide as they're released. Either that, or we use an intern to do all of the clickwork. Zoom needs a way to turn a feature on or off simultaneously for all users or a group.,Yes,10,10,10,10,Facebook Live Kubi Robot Zapier,IFTTT/Zapier--IFTTT integration would be appreciated in addition to Zapier. But besides that, I'm pretty sure there are loads more useful recipes besides just scheduling meetings and adding webinar registrants. VR--Virtual Reality support and integration with any of the various VR platforms would be a huge selling point for us. Imagine integration with the Ricoh Theta camera or the Daydream headset Google Home/Alexa/Siri/Cortana--Zoom just got started with Siri support, but if there were scores of phrases to use with voice platforms like this, Zoom would be amazing. Imagine saying "OK Google, invite John Doe and Jane Doe to a meeting". Augmented Reality--Zoom's Virtual Backdrops feature is great, but it would be a lot of fun if it could overlay customize-able bits of useful information in a video feed.,File import/export,10,Don't be afraid to go to support.zoom.us and submit a feature request.,10,10,There were not any special conditions. However, we are grandfathered into their earlier pricing model, having been early adopters.,Nothing is necessary, they're already very easy to work with.,Yes,The latest update we did happened to be the 4.x update, which has all kinds of improvements like Facebook Live integration, improvements to Breakout rooms, voice integration, multiple screen sharing capabilities, multiple co-hosts, etc There are always minor process update--Zoom continually improves the flow of their platform I've heard people say, when other companies release updates, it's like "oh geez, now I have to update again." But when Zoom updates, it's like opening a pile of great presents.,Lots more great new features Minor updates to improve useability Possibly changing some UI elements,YesZoom ups the ante on video conferencingI have used Zoom across an organization when I worked remotely. It was used for all of our virtual meetings. Now, I use Zoom individually across an organization, but it is not the primary video conferencing tool.,Multiple video streams. Easy desktop sharing. Mobile accessibility.,Uses high amounts of bandwidth with video. A breakout room function similar to Adobe Connect would be nice. Polling within Zoom would be nice.,10,Improved collaboration with colleagues across multiple time-zones Easy scheduling for recurring meetings Easy to share recordings with peers,I did not use this functionality.,Adobe Connect, Google Hangouts and Skype,Google Hangouts, Adobe Connect, Skype,100,,All-hands meetings Video conferencing Training Training,Office hours Just-in-time training Recor Record training/screenshare,Teach students Support student study groups,10,Not Sure,,NA,Don't know,5,10,No,Logging in with video (easy to configure) Using conference call option is easy to use Screen sharing is easy and straightforward,Desktop sharing is a little tricky, but easy to get used to Requires a lot of bandwidth and CPU to view video clearly,Yes,10Great collab and webinar tool!It's used across the whole org, as a remote collab tool for remote staff. We're also using it for a a few months as our main webinar solution. We also have 5 Zoom Rooms deployed across our remote locations.,Quality of voice and video Simplicity, especially for external users,Upgrading the client is sometimes troublesome. Often the client tells me it's updated while it isn't. A few of our customers have IT policies denying the use of remote collab tools other than WEBEX. Maybe a wide campaign to make Zoom well known and, at least, allowed at those orgs would be nice...,10,We added some costs, but we have way more licenses allowing much more collaboration than before, with WEBEX. User adoption was easy, with the simple usage, quality and features available on Zoom.,Great feature, way cheaper than traditional VC. We love it, especially after adoption Logitech POP + Harmony to automate room startup.,WebEx Meetings, Skype for Business, Skype and GoToMeeting,Skype for Business,130,4,Online meetings Webinars Sales,Online classes mixing remote VC rooms and individuals on theirs PCs. That was a nice surprise,Allowing a full home office workforce to work as productive as local staff.,10,Yes,Price Product Features Product Usability,No.,Implemented in-house,No,Change management was minimal,None,10,9,No,I haven't needed any extraordinary help, just a few doubts while deploying and minor issues later on...,Sharing Polling Webinar setup,None,Yes,10My company zooms with Zoom!We utilize Zoom for remote company meetings, sales demos, and product support. We were previous users of GoToMeeting, but the significant cost savings to switch to Zoom was a no-brainer. We have had a few issues with the product, but all-in-all we are very satisfied with Zoom. I especially like the integration with my Outlook calendar, so I can schedule or start a meeting directly from Outlook. I also like the fact that the organizer doesn't have to make someone a presenter in order for them to share their screen.,Cost savings over comparable tools is significant Quality of service is on par or better than GoToMeeting and WebEx. The ability to start or schedule meetings directly in Outlook Easily switch screen sharing between participants.,We have experienced some audio issues, where the attendees joined the meeting prior to the organizer, and for some reason, none of the participants could hear the others. The organizer had to join to the audio portion first. This isn't a consistent issue, but does happen on occasion.,9,Significant cost savings,,Slack, Zendesk, Teamwork Project Manager,23,,Sales demos Remote company meetings Product support,Product development includes a remote programmer in their daily Agile stand-up meeting via Zoom We have used it to record product demonstration videos to be used on our website. We use it extensively for product support.,We may at some point implement Zoom webinars and Zoom Rooms.,10
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Zoom
875 Ratings
Score 8.7 out of 101
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Zoom Reviews

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Zoom
875 Ratings
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Score 8.7 out of 101

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August 02, 2019

Zoom is an easy-to-use meeting tool with a few flaws

Score 7 out of 10
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Likelihood to Renew

8
We would almost certainly renew, as Zoom is a part of a larger toolbox of software we use within our business. We use it based on what our end speakers use, so if they use Zoom in house, having a subscription allows us to bring them in seamlessly without them having to learn any new software.
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Kenny Mai profile photo
October 16, 2018

Zoom Innovations

Score 10 out of 10
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Likelihood to Renew

10
Everyone's feed back at our company about zoom has been amazing.
Webinar is an amazing tool for our global meetings.
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Stefan Scherbik profile photo
February 01, 2017

Zoom is a New World Video Platform

Score 10 out of 10
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Likelihood to Renew

10
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read Stefan Scherbik's full review

Feature Scorecard Summary

High quality audio (347)
8.9
High quality video (346)
9.0
Low bandwidth requirements (295)
8.0
Desktop sharing (341)
9.3
Whiteboards (203)
8.3
Calendar integration (294)
8.6
Meeting initiation (335)
8.7
Integrates with social media (119)
7.3
Record meetings / events (317)
8.9
Slideshows (207)
8.7
Live chat (292)
8.7
Audience polling (154)
8.3
Q&A (183)
8.3
User authentication (216)
8.7
Participant roles & permissions (253)
8.7
Confidential attendee list (170)
8.5

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.

Zoom offers a free, Basic version that supports online meetings up to 100 participants and offers the basic tools users need to run online audio and video conferences. Its next level of offerings are its Pro offering that is $14.99/mo/host and its Business offering that is $19.99/mo/host. Both of these offerings include the same features as the Basic option but add on more features such as increased meeting duration (24 hours), reporting tools, and admin dashboards.

Zoom also supports an Enterprise level offering at $19.99/mo/host, but requires businesses have a minimum of 50 hosts/users. Its key features are support for up to 1,000 participants, unlimited cloud storage, a dedicated customer success manager, and executive business reviews.

Categories:  Web Conferencing

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English