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Zoom Reviews

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1868 Ratings
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Score 8.8 out of 100
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February 01, 2017

Zoom is a New World Video Platform

Stefan Scherbik | TrustRadius Reviewer
Stefan Scherbik
Score 10 out of 10
Vetted Review
Verified User
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Reliability and Availability

10
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read Stefan Scherbik's full review

Zoom Scorecard Summary

Likelihood to Recommend (1868)
8.8
Likelihood to Renew (15)
9.5
Usability (16)
9.7
Availability (1)
10.0
Performance (1)
10.0
Support Rating (16)
7.4
Implementation Rating (7)
9.7
Product Scalability (1)
10.0

Feature Scorecard Summary

High quality audio (603)
8.8
High quality video (605)
8.9
Low bandwidth requirements (534)
7.8
Mobile support (7)
8.6
Desktop sharing (597)
9.2
Whiteboards (381)
8.3
Calendar integration (533)
8.5
Meeting initiation (587)
8.9
Integrates with social media (233)
7.7
Record meetings / events (558)
8.9
Slideshows (399)
8.7
Live chat (503)
8.7
Audience polling (311)
8.2
Q&A (350)
8.3
User authentication (424)
8.6
Participant roles & permissions (474)
8.6
Confidential attendee list (333)
8.4

What is Zoom?

Zoom brings teams together to get more done in a frictionless and secure video environment. A video-first unified communications platform, Zoom provides video meetings, voice, webinars, and chat across all devices and spaces.

-- Zoom Meetings & Chat
-- Zoom Phone
-- Zoom Video Webinars
-- Zoom Rooms & Conference Room Connector
-- App Marketplace
Categories:  Unified Communications as a Service (UCaaS),  Video Conferencing,  Web and Video Conferencing

Zoom Features

Performance & Compatibility of Online Events Software Features

Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Has featureMobile support

Screen Sharing Features

Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards

Online Meetings / Events Features

Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams

Online Events Collaboration Features

Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features

Online Events Security Features

Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing

Zoom Screenshots

Zoom Video

Learn how you can can use multi-spotlight, multi-pinning, and video reordering to better manage you meetings.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Zoom Pricing

Starting Price: $10

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English