Zoom Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
1248 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Do you work for this company?

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-25 of 588)

Diana Anderson profile photo
October 16, 2019

Zoom Room Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is globally by our entire organization. It allows are users to easily collaborate internally and with external customers. Uses cases include:
  • 1:1 meetings
  • Departmental all-hands
  • Town Halls
  • Sales enablement training/webinars
  • Customer enablement trainings/webinars
  • Customer Support enablement meetings
Read Diana Anderson's full review
Charles Browder profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom was purchased with the intent of using it across the whole organization. Our company has around 150,000 employees spread across the globe, and while we don't have a Pro license for every one of those users, we have a large number of employees using Zoom. Zoom has actually helped us push our company into an era that uses tech for collaborating and cut down significantly on travel costs, as well as having helped reduce our carbon footprint.
Read Charles Browder's full review
Tanner Lichty profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom has been deployed company-wide for Western Union. We have several hundred conference rooms globally that are currently using Zoom Rooms. These rooms vary in size from small huddle rooms to large combining spaces. In addition, all employees have the Zoom app on their laptop and can join meetings that way. We also use the webinar feature very often for large training sessions. Zoom provides the company with an easy to use and simple video conferencing solution that makes collaboration accessible to all users.
Read Tanner Lichty's full review
Shilo McCabe profile photo
October 15, 2019

Zoom is awesome!!!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use Zoom at our organization to keep our team connected, as we are scattered all around the country. Team meetings, all-staff meetings, meetings with our comrades in the movement are all now handed through Zoom. Previously, we had one "gatekeeper" at our organization who would schedule all our virtual meetings and have to be on-hand to provide constant tech support to get each person into a meeting and troubleshoot during the first part of each call - which was inefficient.

Once we fully adopted Zoom for Business and signed up each staffer to have their own license, everyone had the power to schedule and manage their own calls and become connected instantly as needed. Staff capacity was increased when we no longer needed someone to dedicate their time to making sure people were connected. Zoom is practically effortless. We noticed in the first 3 months of use of Zoom that our admin teams' support tickets were reduced by 40% because so many of those tickets had been related to meetings and meeting support. We love Zoom and have never looked back!
Read Shilo McCabe's full review
Dylan Smith profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We are currently implementing Zoom as our division-wide communication platform. Zoom is going to replace our archaic phone system, our outdated conference rooms, and provide efficiency through better helpdesk service.
Read Dylan Smith's full review
Christine Austin profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Our entire organization uses Zoom to meet both internally and externally with clients or other peers. It's been ideal for us due to its ability to also allow for calling in for anyone who is not near a computer. Since we also organize webinars and occasionally need to go live on Facebook, having the webinars add-on, rather than using an entirely separate platform, is convenient.
Read Christine Austin's full review
Matthew Gardner profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is used by our sales, marketing, customer success, and product teams. Obviously for sales calls, demos, and internal conferencing some solution is needed within any org, and Zoom is the best product we've tried in its category. Simple to use, very reliable, doesn't cut out or buffer, and no one has issues using the product on the receiving end of an invite. All complaints are minor usability issues and not core product problems.
Read Matthew Gardner's full review
Mike Mills profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

At Northern Arizona Healthcare, we use Zoom daily for business and telehealth meetings. We also use Zoom for our Continuing Medical Education lectures. 5 years ago, we relied heavily on our Polycom video conference systems for site to site meetings. They worked great as long as you could make it to one of the specific locations in which the meeting was being held. For those that couldn't be present in person, they had to call in on the phone. Participating by phone was a less than optimal meeting experience, not only for the remote participants but also for the folks who were trying to understand said remote participants. In working to solve this problem, we came across Zoom at the InfoComm Convention in Las Vegas in 2014. Zoom provided an easy way for us to continue using our Polycom equipment and allow those remote participants to join from their own device as a full video participant. Not only that, we were able to replace WebEx with Zoom and we got a lot more bang for our buck.
Read Mike Mills's full review
Dmitry Pashkevich profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We recently began transitioning from Google Meet to Zoom Videoconferencing and Zoom Rooms company-wide. We were happy with Google Meet for a long time, until we started running into problems:
  1. Google Meet imposes a limit of 25 participants per video call and we started hitting it as the company grew
  2. Google Meet started crashing unexpectedly during the conference, especially when someone starts sharing their screen
We started looking for a more robust solution and Zoom was at the top of the list because of its reputation in the industry. We still use Google Meet and Slack calls for one-on-one meetings, but now almost exclusively use Zoom for group meetings.
Read Dmitry Pashkevich's full review
Austin Jones profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We currently are deploying Zoom as our overall meeting software solution and a replacement for our complicated Polycom, GoToMeeting, Webex, Skype, and Vidyo mix of meeting solutions. We are also exploring the possibility of using Zoom Phones to replace our old Cisco lines. As time progresses we will be building more collaborative spaces, but for now we only deploy standard Zoom Rooms.
Read Austin Jones's full review
Joelle Waksman profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

It's being used by the whole organization. 3 different departments use it individually for work:
- Customer success for onboarding/check-in calls
- Customer support for troubleshooting calls
- Sales for demos and enablement calls
- Product for user research calls
However, the entire company has accounts as we use it for any and all conferencing. We also use Zoom Rooms!
Read Joelle Waksman's full review
Sarah Campbell profile photo
October 30, 2019

I gotta Zoom it to ya!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We are using Zoom primarily for meetings and lecture capture. The School of Pharmacy has two campuses--one in Oxford and the Medical Center in Jackson. Zoom is building a bridge to overcome our distance issues. We have faculty who can remotely join class sessions on either campus, reducing our cost for travel and lodging. We have students who can remotely join courses when issues prohibit them from being in the classroom. We have visiting contributors from other universities, industries, and medical centers who share their expertise. We meet with collaborative Faculty Learning Communities using Zoom. We connect with students to support academic growth through tutoring sessions live, remote access, and on-demand. We literally use Zoom for all Committee Meetings, Search Committee interviews, and training and development sessions. Zoom is everywhere in our organization.
Read Sarah Campbell's full review
Marguerite Cogliano profile photo
October 30, 2019

Zoom Meetings

Score 10 out of 10
Vetted Review
Reseller
Review Source

Use Cases and Deployment Scope

Zoom is being resold and used at my company. Zoom is the answer to driving efficiency and making the most out of virtual meetings. The collaboration tools are essential and help employees across the country work as if they were at the same desk.
Read Marguerite Cogliano's full review
Brayan Alvarado profile photo
October 30, 2019

Zoom just works!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Right now we're using it across the entire organization, for meeting remotely, and even for sharing on all of our Zoom Rooms. We no longer use HDMI cables within our rooms, we simply use screen share.
Read Brayan Alvarado's full review
ANIKA SINGH profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is the best video calling software which combines the sharing of content for personal as well as business meetings. Zoom software can be used worldwide with ease of access . It is easy to understand and can be used with already linked Google account. The interface of zoom is unbeatable with Hd video as well as audio calling feature.
Read ANIKA SINGH's full review
H. Alexander Bustos profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source

Use Cases and Deployment Scope

At CZI, it is being used across the entire organization. It is the highest used platform as it solves one of our most crucial missions, which is to connect users so that they can collaborate in solving some of society’s most complex issues in the areas of medicine, education, and justice reform.
Read H. Alexander Bustos's full review
Amanda Carpenter profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

It is being used throughout the entire organization for meetings. It has been used for users who cannot attend a large meeting or conference, but also for one-on-one meetings when two people cannot be at the same campus. This helps to cut down on travel times for many employees, as it's not always possible to be a several campuses to attend meetings in one day.
Read Amanda Carpenter's full review
Ananya Gautam profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

This software is a great and popular choice for web Conferencing. It comes with a user-friendly interface that helps in collaboration and maintaining an effective business relationship.
Read Ananya Gautam's full review
Rajesh kumar Bharti profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is very unique, with all the intuitive features present, even in the free edition. The platform is very straightforward and simple to understand for company meetings and video conferencing.
Important feature updates are easily available on Zoom.
Zoom is very useful, and the most widely software used until now for webinars and conferencing.
Read Rajesh kumar Bharti's full review
Doug Blankenship profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom was deployed at Moffitt to address communication and collaboration needs for the organization. Zoom features include instant messaging, meetings and collaboration, Zoom Rooms, and webinars. There are many use cases that we have applied across the organization and continue to find additional areas that we can improve workflow and communication in the environment.
Read Doug Blankenship's full review
Ashu Kumar profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

The zoom software is packed with amazing features, controls, and abilities. It is very useful in personal computers, conference rooms, and daily meetings. The ease of use and multi-platform removes all compatibility worries. Recording of meetings is very simple, and now it evens records audio files.
Read Ashu Kumar's full review

Feature Scorecard Summary

High quality audio (578)
8.9
High quality video (580)
9.0
Low bandwidth requirements (512)
8.0
Mobile support (1)
7
Desktop sharing (574)
9.3
Whiteboards (361)
8.4
Calendar integration (510)
8.6
Meeting initiation (564)
8.9
Integrates with social media (220)
7.7
Record meetings / events (537)
9.0
Slideshows (380)
8.9
Live chat (480)
8.7
Audience polling (294)
8.4
Q&A (332)
8.4
User authentication (405)
8.8
Participant roles & permissions (454)
8.7
Confidential attendee list (316)
8.6

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Video Webinar
Zoom offers a Video Webinar option supporting unlimited audiences viewing live with presentation engagement tools like group chat, dual screen support, live broadcasting to YouTube or other platforms, polling, and other features supporting streaming webinars and virtual events.

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.


Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English