TrustRadius
Zoom is an online meeting and video conferencing platform.https://media.trustradius.com/product-logos/X0/J2/JJQC92U6VWBP.PNGAn excellent platform for online meetingsZoom is one of the great collaboration platforms. It is easy to use and completely user-friendly. I have been using this communication platform for a long time. We arrange online video meetings and web conferences. It also lets us connect via instant chat, and we can also share our files. It is a widely used product in our organization,A reliable communication platform. High quality video results. Excellent customer support. A user-friendly product.,Audio voice quality needs to be improved. Automatically call in disconnections.,9,It is a cost-effective product. It has created easy ways to communicate. It has a reliable screen sharing platform.,ZOOMing Along With Video ConferencingWe use Zoom as our video conferencing platform internally and with clients. We previously used GoToMeeting, but found that Zoom was a superior experience and a better product. Over time we have been proven right, as the advancements and features in Zoom allow us to scale without changing the account type, and allows us to do more. The idea of face to face communication, on any device, is a big problem solved.,High quality video. Cloud storage of recordings. Google Calendar integration. HD video.,Less customer mail about things we already know. Better support for small business users. Email and chat isn't always the best route. Better multi-monitor support.,10,Zoom, when we use it, makes it easy to see everyone on a call. Zoom creates a great water cooler effect for stand ups. Zoom is a very useful tool for working with remote staff.,Zoom is by far the best meeting tool availableZoom is now our online meeting tool for all clients calls. We use it across the organization. Zoom allows us to quickly and easily connect and present via audio and video with our clients regardless of where they are located globally and it never fails.,Installs quickly and easily: no one has ever told me they were unable to install Zoom to join a meeting with me, unlike every other meeting tool I've used. Audio and video quality is excellent. Allows anyone on the call to easily present and share their screen.,There's very little if anything missing from Zoom. I've never used a software program that was more reliable.,10,Zoom has given us the confidence to set meetings with our most valuable prospects without any fear of technical issues. Major time savings from not having to reset calls because someone can't join or get it installed on their computer.,I have not used Zoom rooms.,GoToMeeting, Join.me, Webex Meetings and HighfiveZoom is exactly what they say it is - Awesome!We converted from GoToMeeting to Zoom about a year ago. Instantly, the reliability was far better. While I'm personally not a fan of video conferencing, Zoom does it very well and even has a number of very nice features like backgrounds and automatic recording of a meeting either to their cloud or to a local server. But where Zoom is really shining for us is in phone service. Our staff is geographically distributed all over the United States and we've never had a phone system that will allow us all to transfer calls and all call out on a common number. Zoom Phone allows us to do this, plus - again - a number of great features like call recording, call routing, and logging. My only complaint is that I wish I would have had some money to invest in their IPO. Their stock has been performing amazingly well, just like their service!,Video conferencing. Phone service. Customer service.,The phone service is still maturing. There is room for growth there.,10,After 25 years in business, we now have phone service. That's a positive in our book. We can transfer calls, and have a human receptionist transfer to any member of my team no matter where they are. Video conferencing is now something we do every day. It's brought us closer to our customers, and closer to each other.,GoToMeeting,11,1,Phone Conferencing Chat,We do a lot more conferencing now. The ability to have a single app that controls chat, video, and audio conferencing is amazing.,10,No,10,Yes,Literally, every single time we've contacted them the support was exceptional. Real people providing real answers and real help. Can't ask for more. I hope they never lose this edge as it's a level of service that is rare these days.,The web portal is thoughtfully designed and easy to navigate. The desktop app is also thoughtfully designed and easy to navigate between chat, phone, and conference.,Setting up call routing isn't particularly difficult but it's detailed.,Yes,10Zoom through your video calls! (but only if you do LOTS of video calls)We use Zoom for two main purposes: 1) to connect with sales leads, and 2) to hold meetings with clients. About 75% of our use of Zoom is our sales representatives (including Sales Development Representatives and Business Developers) connecting with leads and holding qualification appointments. The other 25% of our use is our client teams (including project managers, account managers, and production leads) holding client meetings and workshops. We’ve found that in-person meetings are best for building relationships with sales leads and clients, but about 60% of our leads and clients are from out of state, so in-person meetings are not possible. Zoom is the tool we use to solve this problem – although it’s more challenging to build rapport and connect over a video call, the efficiency and access to out-of-state markets and clients is more than worth it. The other business problem that Zoom solves for us is training. We record almost every sales and client meeting, and use the recorded sessions to train new Sales Development Representatives, Business Developers, Project Managers, Account Managers, and Production Leads.,I’ve tried many different video call products (Google Hangouts, Appear.in, Uber Conference), and Zoom has been significantly higher-quality and more reliable. I very rarely have a call drop or have trouble with hearing people on Zoom calls. Zoom has recently released a Chrome extension, which is a super convenient way to quickly start and schedule meetings. I enjoyed Appear.in for this reason, but the quality was too low. This is valuable for me as a project manager - I am able to quickly schedule Zoom meetings without leaving my current workflow (i.e. I can stay in Google Drive, Hubspot, Google Calendar, Gmail, or wherever else I am working and easily schedule a Zoom call). Zoom’s “breakout room” feature is hugely valuable for the interactive client workshops we run. You can easily split multiple users into separate breakout rooms, then easily re-combine all participants back together in real time. I use this feature to facilitate design thinking workshops. I use Zoom’s “copy the invitation” feature many times a day – I have very rarely had people I’m connecting with have any trouble joining the call, because the invitation has all of the information they need to easily connect, regardless of whether they are connecting by computer or by phone.,Zoom has a LOT of functionality that I’ve never used (Polling, Whiteboard, Remote Control, et cetera). These features are buried within the “Settings” screens in Zoom. I think they could do a better job of suggesting features to users – perhaps giving little pop-ups or some kind of onboarding guide to show additional functionality of Zoom. I don’t like that you have to download the Zoom app on your computer to use it. It is a fairly clunky user experience compared with some of the other solutions on the market (e.g. Appear.in allows you to create and join a meeting right from the URL bar). I wish Zoom had more integration capabilities. I have started using the integration with Google Calendar and really like it. I would like more options to integrate the Zoom calls – especially 1) an automatic “save to Google Drive” (rather than just to Zoom or just to my computer), and 2) integrations with transcription services (e.g. Otter.ai) to easily create transcriptions from meetings.,9,More deals closed outside of our state. We are much more easily able to close deals outside of our state, because sales appointments and presentations are easy and powerful through Zoom, and we’ve increased our business outside of our state from ~30% to 60%. This makes our followup with leads we meet at conferences much more personal and effective. Improved client collaboration and client experience. It has become much easier to share the content of a meeting with someone who misses the meeting. Our clients love that they can go back to the meeting recording and review particular parts of our workshops. Higher employee satisfaction and connection. Our internal team can much more easily work from home and not miss important meetings. For example, we don’t require our team members to come into the office on Fridays, and we are still able to hold multiple internal meetings with them while they are in the comfort of their home.,I have not used the Zoom Rooms functionality. My feedback from an outside perspective is that I can't even tell why it is different than just starting a "Personal Meeting Room" meeting or a "Scheduled Meeting". Zoom describes the benefits but doesn't explain why I should use it. I'm getting most of what I want out of the existing functionality of Zoom calls, so unless they can more clearly describe how it is different, I'm not going to use it/pay for it/spend more time trying to understand what it is.,Google Hangouts, appear.in, UberConference and SkypeMy One-Stop Shop Virtual Relationship Building ToolZoom is currently being used in several ways across the entire business from helping us to carry out online virtual meetings to hosting live group workshops and creating how-to video tutorials. It is our one-stop shop in keeping in contact with our current clients and building relationships with potential new prospects. Zoom saves us time and money with having to travel and meet clients face to face within the London area.,Zoom is a great online conference meeting software that our clients can join us on via their mobile or desktop computer. Particularly useful that you can screen share with others on the call as well as present PowerPoint presentations and demo your mobile screen using the mirroring capabilities. If you wanted to record a front-facing video, I love the fact you can change your background to not look like your in the office or at home. What is really great is that all meetings or any type of video recording using Zoom is downloadable to your desktop and can be saved on your Zoom account cloud storage.,It would be great if Zoom had a few basic video editing features for the videos recorded using Zoom. When participants are waiting to enter the meeting it would be nice to be able to have waiting music. I would love to be able to embed videos recorded via Zoom to my website instead of having to upload it to Vimeo or YouTube.,8,Saving time by not having to meet clients face-to-face. The combination of all the features has saved us money overall. Ability to build relationships with people around the world due to it being online.,No, we currently do not use Zoom rooms but would be interested in trying it very soon. Before doing so I feel I may want to get some training to help us understand in detail the benefits and how it works.,Skype, GoToMeeting and Google HangoutsI've been in two remote companies. Both would have been lost without Zoom.As a fully remote team, we use Zoom every day. It's useful for our internal meetings (both group meetings and 1:1s) and also for external meetings with prospects, partners and other stakeholders. Whether it's a one-off meeting started spontaneously or a recurring meeting with the entire team, we couldn't do the work we do without Zoom.,Reliability. Behaves correctly more than any video conferencing app I've ever used. Quality. Along with reliability, both the audio and video quality are impressive, even on a not-so-great connection. Feature set. Aside from standard video calling features, Zoom offers cool customizations and extra features, too.,Connection drops. They don't happen often, but when they do, it's a drag. Any video app will struggle with this. Custom links. I like having a custom Zoom link to send, especially to prospects, but that's only available in high-dollar plans.,9,Video calls we can rely on (as a remote company, it's how we communicate). Easy-to-run webinars. More team cohesion because the conversation feels more natural.,I have used Zoom Rooms in the past (at another, bigger remote company), and they're great! Really cool functionality for starting as a group and then doing breakout sessions. Very seamless.,Google Hangouts, GoToMeeting and Join.meThis is the software you need to be using.We sell software as a service and utilize Zoom to do our product demos and hold other virtual meetings. It is a very easy software to implement and has a great interface for both the users and the admins. Cost is great, and we have had virtually no problems with Zoom!,Price Easy to Use Reliability,Need a strong internet connection Limits on personal meetings,10,Time Savings Ease of use,Yes - we utilize our Zoom Rooms for almost all of our demos. It allows us to automate responses and ensure that people have the information they need to contact us and get into the virtual meeting. This has been a great help as we have been booking more and more demos. Zoom has made it easier for us to do what we need to do to close sales.,GoToMeeting and Webex MeetingsEase of AccessWe use Zoom to hold our meetings across the US. We do conference calls via it as well. It is used by our whole company for various purposes mainly to make sure everyone can attend a meeting remotely from their place. Zoom offers a variety of options to make meetings more interactive and resourceful. It is definitely a big competitor in the market for the face to face interaction software.,The software is very user-friendly and it provides instructions to the user to make sure they can handle their tasks easily. Zoom offers great sound and video quality and at the end of the calls asks the user for the quality of their call to ensure that their users are getting the top notch service. The platform is very easy to navigate around and makes it easier to train new members of the organization.,I think the video quality of Zoom can be better at times. Some technical issues can be resolved on a better scale by providing more FAQs. Zoom can make the software filled with more colorful interactions. It definitely gives a sense of an older versions of Windows so I think the design of the software can be improved.,9,Zoom has helped our company over time connect with talented officials throughout the US without booking their whole day. Zoom has recently helped our company's quarterly earnings by 20%. We were able to host more meetings and discuss the potential growth factors with people in different time zones.,A Fantastic Feature-Rich Tool That Enables Close-Knit and Personalized CollaborationZoom is one of the conferencing software applications that is used within my organization. It has been a very reliable tool that offers a relatively consistent experience for meeting across our large company. I work within a large-scale manufacturing company and Zoom is used primarily within the administrative areas of the business. However, Zoom is accessible to all employees and is often used during our quarterly town halls that involve all workers. Zoom offers an efficient way to host, set up, and join large meetings across a variety of locations. Joining meetings is easy and collaborating in real-time improves business communication immensely. Furthermore, the quality of audio and video on the platform is superb. This enables our leadership to clearly set goals, expectations, and share news company-wide.,Ease of use - Joining meetings with Zoom has been one of the best experience for video conferencing software that I have experienced Zoom's audio and video quality is fantastic. There are rarely moments of downtime when using the software Zoom offers both desktop and mobile conferencing. Joining meetings from either platform works really well!,Meeting with external clients can be difficult - as each Zoom attendee will need to download the application. Free accounts have access to only 40 minutes of meetings. The chat app is adequate but room for improvement Users cannot call into a meeting if the host is not actively on the call.,9,Zoom offers fantastic quality audio and video for sharing important information with employees across the country. Zoom integrates with many of our company's CRM and marketing tools Zoom offers automatic muting features. Large meetings often have the opportunity to be distracted or delayed by those who forget to mute and this feature is extremely valuable.,Skype, Skype for Business (formerly Lync), Workplace by Facebook and Cisco Webex Teams (formerly Cisco Spark)When looking for a professional meeting place, look to ZoomZoom is an essential tool for us at KeyedIn seeing as we use it to bring together our organization on several different levels. On the internal level, KeyedIn is an organization that has employee's scattered all throughout the world we need a tool that can help us communicate and be able to collaborate. On the external level, it's a great tool for us to meet with clients and have a meeting place where there are no requirements except a simple meeting address.,Its ease of use is incredible. This helps us with clients and internal use. The whiteboard feature and recording features are so seamless and we constantly find ourselves using it. The settings are very easily adjustable and help us when accommodating a large number of individuals. We've found that the audio is incredible because of the individual connection required. Also, we love the ease of integrations with other products such as Google calendar.,It does have a simple interface where it could use a facelift. There can be some confusion when scheduling meetings because of the integration with Google calendar. I've had access denied on several occasions where I'm not the "host" of my own meeting so I'm unable to record. A technical error but nonetheless a problem we've had to work around.,9,With Zoom we've been able to have improved collaboration on several levels internal and external. We can host internal webinars through zoom which helps us generate interest and revenue. Zoom has been a tool that allows the end users to record and use for later training purposes which have greatly improved business impact.,We have access to Zoom Rooms and it has been something that we've mostly used internally. Because KeyedIn is an organization that has satellite offices around the world this feature has been something that has helped us all stay connected very easily. We've been able to send out invitations very easily and have everyone there.,Slack and SkypeAmazing tool for audio and video conferencing.Zoom is being used across all departments of our company. Internally, we use it to run sales or department meetings for folks that may be working from home or in different offices. Being in sales, we have our hands on Zoom daily. I use Zoom to run all of my discovery call, product demonstrations, etc. This gives me the ability to sell over the phone and through screen share to convey the value of our products and show clients how our product works.,Reliability and ease of use to join meetings. Integrations with other tools. Our company connects lots of other sales tools directly into Zoom for analytics and other purposes. For example, we use Gong.io to review calls, and with Zoom the integration is seamless. Giving other users the ability to quickly share their screen.,Nothing in particular. Zoom does an excellent job starting and presenting meetings quickly and easily. I can't think of anything that I would change or add.,9,Making it easier and more reliable to quickly hold meetings on the fly. This directly impacts the top line revenue of our business. Our salespeople use Zoom daily to help them close deals.,We do not. We have Apple tv and quickly connect the system to that instead of Zoom Rooms.,GoToMeetingZoom - great tool for meetings and trainingsZoom helps my teammates and I conduct business calls and meetings even though we all live in different parts of the country. It allows us to connect and help train one another. We also have Zoom meetings and calls for people to tune into and learn more about our products and services.,Multi user capability Fairly easy to use and send meeting links Can tune in via video or just audio,Sometimes connection is bad /spotty The link is confusing for people who don’t have the zoom app or who have never used it before- instead of such a long message should just be a very simple link to follow Should connect to Facebook live and or instagram TV so we could have on all platforms,7,Free/affordable Improved collaboration Connect well and more intentionally with teamReview of Zoom by a business coachZoom is used for new client discovery calls, conference calls with current clients, and to host individual and group coaching calls. It allows us to speak face-to-face while also being able to send information across digitally.,Video chat. Group calls and meetings. Conversational speaker view.,Considerable price upgrade just to use webinar features on rare occasions. Meeting settings for group calls also apply to individual calls - so muting participants upon entry automatically, while necessary in group calls, can be confusing in individual sessions & causes an unnecessary distraction at the beginning of a call. It seems that people calling in on cell phones aren't always muted when they dial in - causing confusing noise for the group when it happens. Maybe this is just an occasional glitch, but it is something I've noticed.,10,Easy, inexpensive tool for regular video meetings. Easier scheduling with direct integration with Acuity. Improved customer relations due to video chat rather than voice only.,I don't use them in my own business and prefer to just schedule a group call. However, I have been a participant in someone else's Zoom room and was happy with the experience.,Skype and GoToWebinarZoom - The Best Video Conferencing Tool TodayZoom is my go-to way to do video conferencing with my internal team as well as prospects and clients. It's great for sales calls because connecting on video is the next best thing to being in the room with someone. And for staying in touch with the team or other people's teams, it's a breeze. You can schedule meetings, keep links the same, etc. It's used daily and works much better than Skype.,Video quality Audio quality Allows you to create static room links so different meetings can have different links that stay the same Works great on mobile and desktop Call-in sound quality and internet sound quality are good,It slows down your internet a lot Hyperlinks don't always work in the chat, especially on mobile It's pretty expensive for the paid versions, especially the webinar version Limited native integration to get lead information when doing webinars,9,Zoom has improved my sales conversion with prospects by connecting with them on video. Collaboration with my team and client teams has improved when using video chat. Great tool for connecting with my audience via webinars. Screen sharing capabilities are stellar and help to map out visual-based ideas.,I use a personal Zoom Room myself which is my static link. I put that link into my calendar scheduling tool (Acuity) and it automatically sends the correct link for the call in the email and text message follow up. Much more convenient than manually sending the links. And when working with clients, several of them have a dozen or more Zoom Rooms, with each room having a specific function. A room for each "Team" or type of meeting works well.,Skype, Skype for Business (formerly Lync), BlueJeans, UberConference and Google VoiceA Stable SkypeZoom is used for inter-company communications where Skype for Business is unavailable. One of our clients currently does not allow Skype but has approved Zoom. Zoom allows screen-sharing, face to face video calls, as well as voice calls. I have yet to use it for messaging.,Essential features work flawlessly. Better network connection than Skype. High-resolution screen-sharing.,No out of the box integration with Outlook and I'm unable to see any way of integrating it easily. Video calls do not prompt you to allow your webcam-- you are immediately exposed. It takes a long time to boot up.,7,Better communication with clients leading to improved collaborators. Time savings, as we didn't have to try to connect our Skype for Business solution. Time and effort savings. None of the issues that plague Skype, such as video failing.,I use Zoom every working day to communicate in daily stand up meetings, as well as for video conferences, both between clients and internally. I have not had a single issue with Zoom, and the same cannot be said for Skype.,Skype for Business (formerly Lync)Zooming in on ZoomI use Zoom specifically for my podcast which is where I video chat with most of my clients and guests and upload to my show. This helps cross-promote my business and instills trust in potential clients. Zoom has helped my business by ensuring that I am able to communicate with each of my guests efficiently with minimal interruptions in quality, in both video and audio.,Minimal interruptions/distortions in audio or video quality. This is a major component of using video conferencing software. Easy-to-use and user friendly UI. Free version has everything I need for 1 on 1 interviews.,Perhaps adding a third person on a video conference with the free version could be a great addition. Adding a free webinar feature could be another addition. A lower Pro plan pricing would be beneficial.,9,Helped me comfortably chat with my podcast guests without the need to meet up in person. Reduced travel cost for meeting with podcast guests. Helps me develop an online presence for my business.,Did not manage to utilize Zoom Rooms during my time spent with the software.,Skype for Business (formerly Lync) and SkypeZoom - the BEST web video conferencing availableOur organization is located around the globe. Zoom ensures we can communicate effectively across all locations. The video and audio quality is extremely good, even on slower connections. The product is easy to use and intuitive, so our end-users rarely have technical issues other than making sure their correct audio/video input is selected. We also utilize Zoom for distance learning. We have multiple sites set up with Zoom classrooms for teaching/learning.,Easy to use: the product is a lightweight install and even non-technical individuals can figure out how to use it. Dependable: in the 5 years we've used it, I only recall one outage. Quality: the quality of the audio/video is very good. Communication: audio/video meetings and also a nice chat feature are included. Recording: meetings can be recorded to a local computer or to the cloud.,The user interface in meetings needs improvement & could use more modern design elements, like the main Zoom window.,10,For our distance learning classrooms, we have saved money on having an instructor at each location and have opened up opportunities for students at remote locations to take classes. Travel costs are decreased because meetings can be held virtually. Improved collaboration across the entire organization.,We have tested them, but have not actively used them. We are interested in using the product though. During our testing, we have been impressed with how easy it is to use the product. Just a few taps of an iPad and you're in a meeting. The IT tools for troubleshooting audio/video along with notifications is very intriguing to us as well.,Skype and Polycom RealPresence Immersive Video ConferencingZoom - It just works!We are using Zoom Video Communications across different customer-facing roles and departments. We have used it to interact with customers in basic conversations, conducted video interviews with influencers/sales leaders from different verticals, and to collaborate with team members present across different offices. We also used Zoom to conduct interviews for an online sales summit called the High-Velocity Sales Summit.,Works without issues or glitches. Easy to use and is known across the industry. Allows different video thumbnail views for recording.,The recording quality sometimes reduces in spite of high bandwidth.,10,Improved productivity over video calls. Better relationships with customers and influencers through video communication. Lower onboarding time for the attendee.,We use Zoom Rooms in all our meeting rooms that have TVs available. The tablet can be a little confusing in the beginning to understand and run, but once you have become accustomed to it, it can be easy and quick to run with. The quality is better compared to the other platforms and applications I have come across in other organizations.,GoToMeeting, Webex Meetings and Google HangoutsZoom meetings “face to face”Zoom makes it convenient and easy to have meetings “face to face” with clients all over the country as well as internationally. You can convene anytime and virtually anywhere. We use Zoom for our work meeting, to include those who are traveling so that they can also make the work meeting remotely. Zoom also makes it easy for Clients to have a quick one on one meeting when they want interaction face to face rather than traveling to location. It is easy to invite those you'd like to attend and they are able to call in or video in which makes it even easier.,Also for meeting across all barriers Easy to use and invite others to join you from all ove. Being able to have access to face to face interaction without having to be face to face,It’s sometimes difficult to know when and how to mute without removing the videos etc.,9,It’s saved in time and money because instead of really being face to face we can skip that burden and focus on the task at hand,No we do not have specific zoom rooms, but we do have conference rooms where Zoom is used.,SkypeUsing Zoom to stay connectedWe use Zoom to communicate with partner schools in other towns as well as conduct our hiring interviews with potential staff working in other time zones or other countries.,Zoom does multi-party calling very well. Zoom enables the sharing of documents and media well. Zoom does a great job of organizing the location and time zones of callers.,The user interface is not particularly smooth. It does take getting used to i.e. the jumping of screens with audio.,7,Our ability to communicate with teams across valleys has been helpful. The ability to interview potential hires in a free, useful tool has been very helpful.,I have not used Zoom Rooms enough to feel I have a strong handle on all of its tools.,SkypeVideo Calls Made SimpleMy organization has used Zoom across multiple departments to make video conference calls with customers and remote employees. In addition, it has been used for user testing with users we have recruited across the internet in order to test out prototypes. Zoom seems to work great and has been a reliable tool we can use.,Zoom lets you host meetings. It's easy to connect to a call. You can share your screen.,Sometimes the video call quality is spotty, even with a great wifi connection. The chat can be a little difficult to find if you've minimized your Zoom window.,8,Zoom has allowed us to perform remote research which has helped us improve our product. Zoom helps increase collaboration with our partners.,GoToMeetingZoom is way better than SkypeWe are a boutique public relations agency, and we use Zoom to communicate with clients in all industries (banking, mining, government, academia, retail, startups, etc.) and suppliers (SEO companies, content providers, our external accountant, marketing communications agencies, etc.). It is used across our whole organization, which is small: just 4 people.,Zoom is great for setting up meetings quickly and easily. Time from first click to being in the meeting space is very fast. Audio and video quality are excellent.,I think it is perfect. I can't think of anything it needs to improve on.,10,Zoom has improved our collaboration with clients and suppliers. Zoom has improved our ease of scheduling.,Zoom Rooms are quite easy to set up, are very easy to invite others to, and the user interface is ordered quite well; it is easy to see who is in the meeting and participating, and you can enter the room with audio or video off by default, if you prefer.,Skype,Yes,Product Features Product Usability Product Reputation,We wouldn't change anything.,Self-taught,Zoom is super easy for anyone to pick up on the fly. I've never had to help an employee learn to use it.Excellent group meeting platformZoom is very effective in my graduate study. I present my work to my colleagues through Zoom. I always join different webinars by using the Zoom software. I can also share my documents through Zoom. The quality of the video conferencing is excellent. I also joined multiple interviews with Zoom. I strongly recommend using Zoom for video conferencing.,Video conference. Collaboration. Sharing files.,A little bit Slow. More functionality needed. Sound quality is not that good.,9,High-quality video. Record video. Improved collaboration by desktop sharing.,I used Zoom Rooms for my lead sessions. In my class, I showed my slideshow and explained everything using the white-board. I also shared my screen with them to show the points of the presentation. I can also take questions from the audience. I was totally satisfied in using Zoom Rooms.,SkypeZoom Review!Zoom is used as our Team conference line service. We use it for both internal meetings and also for client calls. It is used by the Strategic Services Team, mainly. It is our Primary Conference line tool at this time.,Integrates with Outlook Calendar for scheduling calls. Offers a screenshare/ video call option. Offers a telephone line (+ international #s) along with computer audio option. Offers the ability to annotate on calls. Offers the ability to record calls. Can log meeting to prevent ppl from joining.,Screenshare is sometimes glitchy. Having a Zoom meeting open freezes up my computer. Outlook inbox/ calendar will not load when Zoom is running. The telephone audio is sometimes crunchy and hard to hear.,8,positive impact - reduced churn as I can have successful client interactions makes it easy to hold demos and get clients on the same page sometimes a screenshare saves time, to get to the point (vs several email interactions),GoToMeeting and Join.me
Windows, Linux, Mac
Zoom
755 Ratings
Score 8.8 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

Zoom Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Zoom
755 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101
TrustRadius Top Rated for 2019
Show Filters 
Hide Filters 
Showing 284 of 763 Zoom ratings and reviews.
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role

Reviews (1-25 of 284)

  Vendors can't alter or remove reviews. Here's why.
Randy Quis profile photo
July 11, 2019

Zoom Review: "An excellent platform for online meetings"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is one of the great collaboration platforms. It is easy to use and completely user-friendly. I have been using this communication platform for a long time. We arrange online video meetings and web conferences. It also lets us connect via instant chat, and we can also share our files. It is a widely used product in our organization
Read Randy Quis's full review
Andy Abramson profile photo
July 09, 2019

User Review: "ZOOMing Along With Video Conferencing"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use Zoom as our video conferencing platform internally and with clients. We previously used GoToMeeting, but found that Zoom was a superior experience and a better product. Over time we have been proven right, as the advancements and features in Zoom allow us to scale without changing the account type, and allows us to do more. The idea of face to face communication, on any device, is a big problem solved.
Read Andy Abramson's full review
Josh Soucy profile photo
July 09, 2019

Review: "Zoom is by far the best meeting tool available"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is now our online meeting tool for all clients calls. We use it across the organization. Zoom allows us to quickly and easily connect and present via audio and video with our clients regardless of where they are located globally and it never fails.
Read Josh Soucy's full review
Kevin King profile photo
July 07, 2019

Review: "Zoom is exactly what they say it is - Awesome!"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We converted from GoToMeeting to Zoom about a year ago. Instantly, the reliability was far better. While I'm personally not a fan of video conferencing, Zoom does it very well and even has a number of very nice features like backgrounds and automatic recording of a meeting either to their cloud or to a local server. But where Zoom is really shining for us is in phone service. Our staff is geographically distributed all over the United States and we've never had a phone system that will allow us all to transfer calls and all call out on a common number. Zoom Phone allows us to do this, plus - again - a number of great features like call recording, call routing, and logging. My only complaint is that I wish I would have had some money to invest in their IPO. Their stock has been performing amazingly well, just like their service!
Read Kevin King's full review
Andrew Pagels profile photo
March 12, 2019

Review: "Zoom through your video calls! (but only if you do LOTS of video calls)"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use Zoom for two main purposes: 1) to connect with sales leads, and 2) to hold meetings with clients. About 75% of our use of Zoom is our sales representatives (including Sales Development Representatives and Business Developers) connecting with leads and holding qualification appointments. The other 25% of our use is our client teams (including project managers, account managers, and production leads) holding client meetings and workshops.

We’ve found that in-person meetings are best for building relationships with sales leads and clients, but about 60% of our leads and clients are from out of state, so in-person meetings are not possible. Zoom is the tool we use to solve this problem – although it’s more challenging to build rapport and connect over a video call, the efficiency and access to out-of-state markets and clients is more than worth it.

The other business problem that Zoom solves for us is training. We record almost every sales and client meeting, and use the recorded sessions to train new Sales Development Representatives, Business Developers, Project Managers, Account Managers, and Production Leads.
Read Andrew Pagels's full review
Ayo Bamgbose, Assoc CIPD, MSc profile photo
June 26, 2019

Zoom Review: "My One-Stop Shop Virtual Relationship Building Tool"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is currently being used in several ways across the entire business from helping us to carry out online virtual meetings to hosting live group workshops and creating how-to video tutorials. It is our one-stop shop in keeping in contact with our current clients and building relationships with potential new prospects. Zoom saves us time and money with having to travel and meet clients face to face within the London area.
Read Ayo Bamgbose, Assoc CIPD, MSc's full review
Andrew Clark profile photo
June 21, 2019

Review: "I've been in two remote companies. Both would have been lost without Zoom."

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

As a fully remote team, we use Zoom every day. It's useful for our internal meetings (both group meetings and 1:1s) and also for external meetings with prospects, partners and other stakeholders. Whether it's a one-off meeting started spontaneously or a recurring meeting with the entire team, we couldn't do the work we do without Zoom.
Read Andrew Clark's full review
Travis Brown profile photo
June 19, 2019

Zoom Review: "This is the software you need to be using."

Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We sell software as a service and utilize Zoom to do our product demos and hold other virtual meetings. It is a very easy software to implement and has a great interface for both the users and the admins. Cost is great, and we have had virtually no problems with Zoom!
Read Travis Brown's full review
Zahra Najib profile photo
June 17, 2019

Zoom Review: "Ease of Access"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use Zoom to hold our meetings across the US. We do conference calls via it as well. It is used by our whole company for various purposes mainly to make sure everyone can attend a meeting remotely from their place. Zoom offers a variety of options to make meetings more interactive and resourceful. It is definitely a big competitor in the market for the face to face interaction software.
Read Zahra Najib's full review
Joshua Melder profile photo
June 03, 2019

Zoom Review: "A Fantastic Feature-Rich Tool That Enables Close-Knit and Personalized Collaboration"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is one of the conferencing software applications that is used within my organization. It has been a very reliable tool that offers a relatively consistent experience for meeting across our large company. I work within a large-scale manufacturing company and Zoom is used primarily within the administrative areas of the business. However, Zoom is accessible to all employees and is often used during our quarterly town halls that involve all workers. Zoom offers an efficient way to host, set up, and join large meetings across a variety of locations. Joining meetings is easy and collaborating in real-time improves business communication immensely. Furthermore, the quality of audio and video on the platform is superb. This enables our leadership to clearly set goals, expectations, and share news company-wide.
Read Joshua Melder's full review
Kevin Knudsen profile photo
February 06, 2019

Review: "When looking for a professional meeting place, look to Zoom"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is an essential tool for us at KeyedIn seeing as we use it to bring together our organization on several different levels. On the internal level, KeyedIn is an organization that has employee's scattered all throughout the world we need a tool that can help us communicate and be able to collaborate. On the external level, it's a great tool for us to meet with clients and have a meeting place where there are no requirements except a simple meeting address.
Read Kevin Knudsen's full review
Alexander Chin profile photo
May 16, 2019

Zoom Review: "Amazing tool for audio and video conferencing."

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is being used across all departments of our company. Internally, we use it to run sales or department meetings for folks that may be working from home or in different offices. Being in sales, we have our hands on Zoom daily. I use Zoom to run all of my discovery call, product demonstrations, etc. This gives me the ability to sell over the phone and through screen share to convey the value of our products and show clients how our product works.
Read Alexander Chin's full review
Karee Smith profile photo
May 03, 2019

Review: "Zoom - great tool for meetings and trainings"

Score 7 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom helps my teammates and I conduct business calls and meetings even though we all live in different parts of the country. It allows us to connect and help train one another. We also have Zoom meetings and calls for people to tune into and learn more about our products and services.
Read Karee Smith's full review
Ben Marcoux Roofing Lead Generation Expert profile photo
May 02, 2019

Review: "Zoom - The Best Video Conferencing Tool Today"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is my go-to way to do video conferencing with my internal team as well as prospects and clients. It's great for sales calls because connecting on video is the next best thing to being in the room with someone. And for staying in touch with the team or other people's teams, it's a breeze. You can schedule meetings, keep links the same, etc. It's used daily and works much better than Skype.
Read Ben Marcoux Roofing Lead Generation Expert's full review
Alexander Cooper profile photo
April 19, 2019

Zoom Review: "A Stable Skype"

Score 7 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is used for inter-company communications where Skype for Business is unavailable. One of our clients currently does not allow Skype but has approved Zoom. Zoom allows screen-sharing, face to face video calls, as well as voice calls. I have yet to use it for messaging.
Read Alexander Cooper's full review
Christian Oquendo profile photo
April 18, 2019

User Review: "Zooming in on Zoom"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

I use Zoom specifically for my podcast which is where I video chat with most of my clients and guests and upload to my show. This helps cross-promote my business and instills trust in potential clients. Zoom has helped my business by ensuring that I am able to communicate with each of my guests efficiently with minimal interruptions in quality, in both video and audio.
Read Christian Oquendo's full review
Travis Hunt profile photo
April 04, 2019

Review: "Zoom - the BEST web video conferencing available"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Our organization is located around the globe. Zoom ensures we can communicate effectively across all locations. The video and audio quality is extremely good, even on slower connections. The product is easy to use and intuitive, so our end-users rarely have technical issues other than making sure their correct audio/video input is selected.
We also utilize Zoom for distance learning. We have multiple sites set up with Zoom classrooms for teaching/learning.
Read Travis Hunt's full review
Nivas Ravichandran profile photo
March 26, 2019

User Review: "Zoom - It just works!"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We are using Zoom Video Communications across different customer-facing roles and departments. We have used it to interact with customers in basic conversations, conducted video interviews with influencers/sales leaders from different verticals, and to collaborate with team members present across different offices. We also used Zoom to conduct interviews for an online sales summit called the High-Velocity Sales Summit.
Read Nivas Ravichandran's full review
Erica Terry profile photo
March 22, 2019

User Review: "Zoom meetings “face to face”"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom makes it convenient and easy to have meetings “face to face” with clients all over the country as well as internationally. You can convene anytime and virtually anywhere. We use Zoom for our work meeting, to include those who are traveling so that they can also make the work meeting remotely. Zoom also makes it easy for Clients to have a quick one on one meeting when they want interaction face to face rather than traveling to location. It is easy to invite those you'd like to attend and they are able to call in or video in which makes it even easier.
Read Erica Terry's full review
Mitchell Clements profile photo
March 01, 2019

Zoom Review: "Video Calls Made Simple"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

My organization has used Zoom across multiple departments to make video conference calls with customers and remote employees. In addition, it has been used for user testing with users we have recruited across the internet in order to test out prototypes. Zoom seems to work great and has been a reliable tool we can use.
Read Mitchell Clements's full review
Tony Ahn profile photo
February 22, 2019

User Review: "Zoom is way better than Skype"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We are a boutique public relations agency, and we use Zoom to communicate with clients in all industries (banking, mining, government, academia, retail, startups, etc.) and suppliers (SEO companies, content providers, our external accountant, marketing communications agencies, etc.). It is used across our whole organization, which is small: just 4 people.
Read Tony Ahn's full review
Md Shahinuzzaman profile photo
February 20, 2019

Zoom Review: "Excellent group meeting platform"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is very effective in my graduate study. I present my work to my colleagues through Zoom. I always join different webinars by using the Zoom software. I can also share my documents through Zoom. The quality of the video conferencing is excellent. I also joined multiple interviews with Zoom. I strongly recommend using Zoom for video conferencing.
Read Md Shahinuzzaman's full review
Kate Masucci profile photo
February 19, 2019

"Zoom Review!"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Zoom is used as our Team conference line service. We use it for both internal meetings and also for client calls. It is used by the Strategic Services Team, mainly. It is our Primary Conference line tool at this time.
Read Kate Masucci's full review

Feature Scorecard Summary

High quality audio (282)
8.9
High quality video (281)
9.0
Low bandwidth requirements (240)
8.0
Desktop sharing (276)
9.3
Whiteboards (162)
8.4
Calendar integration (239)
8.7
Meeting initiation (272)
8.7
Integrates with social media (97)
7.6
Record meetings / events (257)
8.8
Slideshows (165)
8.8
Live chat (243)
8.6
Audience polling (125)
8.4
Q&A (148)
8.4
User authentication (175)
8.7
Participant roles & permissions (203)
8.6
Confidential attendee list (135)
8.5

About Zoom

Zoom is an online meeting and video conferencing platform.
Categories:  Web Conferencing

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English