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Zoom Reviews

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1567 Ratings
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Score 8.9 out of 100
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Reviews (1-14 of 14)

Kenneth Hess | TrustRadius Reviewer
November 30, 2018

Zoom zooms past the conference calling solution provider pack

Kenneth Hess
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Read Kenneth Hess's full review
Anonymous | TrustRadius Reviewer
March 29, 2019

A great way to set up video meetings.

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
We had to contact them recently for some issues we couldnt resolve internally and their support team was outstanding. They helped troubleshoot and escalated the issue when they couldnt find the solution. They called back when they promised they would and kept us updated about our issue.
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Eric Weiss | TrustRadius Reviewer
June 15, 2018

Sharing your screen, not your pain

Eric Weiss
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
The few times we've used them (and I mean FEW) Zoom's support team has been very knowledgeable and responsive. Sometimes the best support is when you need it the least. I mean that as respectable as possible to Zoom. I haven't had to use their support since their product has been consistently great, so kudos to everyone at Zoom!
Read Eric Weiss's full review
Kenny Mai | TrustRadius Reviewer
October 16, 2018

Zoom Innovations

Kenny Mai
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
I've created a couple of support tickets already and my experience has always been great. I would get a response in minutes and they quickly help me resolve my issues.
Read Kenny Mai's full review
Stefan Scherbik | TrustRadius Reviewer
February 01, 2017

Zoom is a New World Video Platform

Stefan Scherbik
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.

They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Read Stefan Scherbik's full review

Zoom Scorecard Summary

Likelihood to Recommend (1567)
8.9
Likelihood to Renew (15)
9.4
Usability (15)
9.7
Availability (1)
10.0
Performance (1)
10.0
Support Rating (14)
9.3
Implementation Rating (7)
9.7
Product Scalability (1)
10.0

Feature Scorecard Summary

High quality audio (588)
8.9
High quality video (590)
9.0
Low bandwidth requirements (520)
7.9
Mobile support (1)
7
Desktop sharing (583)
9.3
Whiteboards (369)
8.4
Calendar integration (520)
8.6
Meeting initiation (574)
8.9
Integrates with social media (225)
7.7
Record meetings / events (546)
9.0
Slideshows (388)
8.9
Live chat (489)
8.8
Audience polling (299)
8.4
Q&A (339)
8.4
User authentication (411)
8.8
Participant roles & permissions (461)
8.7
Confidential attendee list (323)
8.5

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Video Webinar
Zoom offers a Video Webinar option supporting unlimited audiences viewing live with presentation engagement tools like group chat, dual screen support, live broadcasting to YouTube or other platforms, polling, and other features supporting streaming webinars and virtual events.

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.


Categories:  Unified Communications as a Service (UCaaS),  Video Conferencing,  Web and Video Conferencing

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English