Zoom Reviews

Billing and customer support is non-existent. Multiple emails, multiple phone calls, long wait times on hold, all of which result in dead ends.

I had my personal experience with the Zoom billing and support team. From reading in forums, my experience is like that of many others (unresolved issues with billing and accounts). While the contact at Zoom was nice and forthcoming, the initial response took an unbelievable amount of time (7 weeks). Also, the offered solution was embarrassingly inadequate in a professional setting (closing an account to resolve a login problem). I believe the company systematically neglects user support or does not invest a proportional amount of revenue in these departments. From the way how my several tickets have been "resolved" by the support, this is easily the worst experience with a tech company ever.

So far, so good. We haven't had to reach out much as the platform is very easy to learn and implement, and very intuitive.

So far any question or problem we have had has been dealt with in a timely manner and without hesitation. No issues contacting Zoom for support.

Support is there it’s often not great

We just started using Zoom and we are very pleased with it to date. We feel like we will continue to use it and implement it throughout the country.

Literally, we could not be happier. As an early adopter of the phone service we've had a few issues along the way and the support team has been right there to assist and follow up to be sure we got everything we needed.

We had to contact them recently for some issues we couldnt resolve internally and their support team was outstanding. They helped troubleshoot and escalated the issue when they couldnt find the solution. They called back when they promised they would and kept us updated about our issue.

Seldom need for support, timely response when needed

As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.

The few times we've used them (and I mean FEW) Zoom's support team has been very knowledgeable and responsive. Sometimes the best support is when you need it the least. I mean that as respectable as possible to Zoom. I haven't had to use their support since their product has been consistently great, so kudos to everyone at Zoom!

I've created a couple of support tickets already and my experience has always been great. I would get a response in minutes and they quickly help me resolve my issues.

Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.

They're very good at giving detailed release notes any time there's an update, and their documentation is always great.

Anytime I had an issue I was able to find a solution to resolve it. Their online documents are easy to follow and use.

It's great. To be perfect, it would only require portuguese speaking staff.

I have not engaged the support team, and so my answer is N/A.