Present a clear information experience with Zoomin.
At Ping, we used Zoomin primarily for technical content, but the intent was to also provide a single jump-off point for all customer …
Zoomin
Zoomin
Zoomin
Overview
What is Zoomin?
Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects.
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Pricing
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What is Zoomin?
Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Tech Details
What is Zoomin?
Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects.
Zoomin Features
- Supported: Cross Touchpoint Content Delivery
- Supported: Personalization
- Supported: Self-Service
- Supported: Sales Agent Enablement
- Supported: Customer Support Agent Enablement
- Supported: Content Updates
- Supported: Recommendations
Zoomin Screenshots
Zoomin Integrations
Zoomin Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
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Reviews and Ratings
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Reviews
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August 17, 2016
Present a clear information experience with Zoomin.
Score 10 out of 10
Vetted Review
Verified User
At Ping, we used Zoomin primarily for technical content, but the intent was to also provide a single jump-off point for all customer information (support portal, communities, developer portal, documentation, video). The business problem addressed by Zoomin was confusion due to multiple interfaces and urls for information from 6 departments. Zoomin created a single go-to page that consolidated all platforms.
- The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
- The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
- Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!
- Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.
- Our new Zoomin based interface increased traffic to our doc site by 600%.
- The new Zoomin based site decreased traffic to the support portal by 10-20% for all segments of the business.
- Customer comments provided positive results as customers started to see we were making much needed improvement.