Boost your website chat with the perfect tool
For the last 1 year, we have been using Zoominfo which will help us a lot with additional chat features. It is very easy to use and …
Overview
What is ZoomInfo Chat?
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
N/A
Unavailable
What is ZoomInfo Chat?
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
4 people also want pricing
Alternatives Pricing
What is ManyChat?
ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ZoomInfo Chat?
ZoomInfo Chat (formerly Insent) is a human-first Conversational Marketing Platform that connects marketing and sales to target accounts—from the moment they land on the website.
The vendor states that Insent is not meant to be an average chatbot solution, and that it allows the user to:
1. Focus on connecting prospects with people, not bots
2. Turn a company website into its strongest sales channel
3. Enable sales to craft the perfect conversation starter
The vendor states that Insent is not meant to be an average chatbot solution, and that it allows the user to:
1. Focus on connecting prospects with people, not bots
Give top-tiered accounts a human-led buying experience, from offline to online channels, including the website. Because conversations are better when it feels like the other person is listening.
With ZoomInfo Chat, users can prioritize sales teams’ website visitor notifications for ideal prospects, and leverage bots as the back-up to set meetings while they’re busy, or out-of-office.
2. Turn a company website into its strongest sales channel
A website is the best source for opportunity creation, so Insent.ai allows the user to double down on marketing efforts there.
Capture low-hanging fruit by talking to the buyers from dream accounts while they are on your website.
3. Enable sales to craft the perfect conversation starter
Fuel sales teams' live conversations with side-by-side views into engagement data from an enterprise CRM and Marketing Automation Platform.
ZoomInfo Chat provides reps insight into account/prospect behavior, campaign membership, and recent engagement data to spark that compelling conversation.
ZoomInfo Chat Integrations
ZoomInfo Chat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.
Reviewers rate Support Rating highest, with a score of 9.6.
The most common users of ZoomInfo Chat are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(47)Attribute Ratings
Reviews
(1-25 of 27)Companies can't remove reviews or game the system. Here's why
March 29, 2022
Boost your website chat with the perfect tool
- Real-Time Meeting Scheduler.
- Ultrafast Chatbot.
- Live Chat feature.
- Attachments things.
- Profile management.
- Didn't received Alert via mail.
- Integrates well with outlook.
- Meetings with clients.
- Targeting high-priority accounts is easier.
- Limited options for integrations, you need to use tools like Automate.io in most cases.
- Mobile access is missing.
- Little better insight would be possible.
March 22, 2022
Excellent B2B Communicational Tool.
- Direct connect with Slack accounts.
- Allows proper engagement of the visitors and provides the sales team a good opportunity to win a deal.
- Proper integration with other marketing platforms.
- Takes a little long to set up.
March 21, 2022
Excellent Product.
- ZoomInfo Chat helps you resolve website visitors and gives you a 360-degree view of a prospect, including visitor information, company firmographic data, engagement history, and corporate news.
- This wouldn't be as effective if the company didn't use its website to generate leads. If you weren't driving site traffic, it wouldn't be as valuable because there wouldn't be enough volume to make it worthwhile.
March 21, 2022
Chat like a professional!
- Lead conversion.
- Automatic reply.
- A/B test messaging.
- Live chat.
- Product suggestions based on conversation.
- Behavior analytics depending on the same user comes back to the website.
- Automatic suggestions during live chat to quickly answer the customers.
March 17, 2022
The best way to communicate
- Meetings with clients
- Webinars
- Conference
- Quality audio
- Better recordings
- Increase the variety of calls
- Finding ICP Contact Info.
- High Intent Companies.
- Find Similar Companies.
- Little ease to use.
- I am expecting to get more deeper insights in future.
- Better outreach practices.
- Everything else looks fine.
- Sales prospecting
- Shows the exact type of Hardware and Software utilized in their environment.
- Provides contact information including titles.
- Chat function isn't bad, alerting seems spaced from a time standpoint
March 16, 2022
You can’t survive in sales without zoom info
- Finds prospect info
- Is accurate
- Easy to use
- Don’t need much training on
- Glitches and bugs
- Needs more company data
March 16, 2022
Great tool!
- Align Marketing and Sales Teams
- Helps us reach our customers
- More conversational messaging
- I think it is working really well
- Integrations with Slack/Salesforce.
- ZoomInfo data automatically added to people that are chatting with us.
- A great customer service team.
- It's a newer tool for them I believe so there are some growing pains.
- Would be nice to be able to use more Salesforce fields to vet people who chat with us on our site.
March 15, 2022
Use zoominfo chat and never let website visitors bounce off your website without interacting
- Integration with Salesforce
- Integration with Slack
- Personalized messaging
- It works well for personalized messages but I wish it had a big library of message templates to choose from
- The user experience is a bit difficult to understand in the first glance
March 15, 2022
Improve your sales funnel. Fast!
- It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well.
- Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went.
- They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience.
- Getting it to work on my mobile phone was a pain point. I just gave up after a while.
- More integrations would be nice. Don't get me wrong, what it does, it does well. But the integration options are still limited.
March 15, 2022
ZoomInfo is a huge win in the chatbot space!
- Intuitive.
- Integrates with CRMS.
- Drives sales.
- Secure.
- Setup can take time and a lot of planning.
- It tends to get expensive.
- Need to integrate with additional software.
March 15, 2022
ZoomInfo Chat - The Best Software for Business
- Booking meetings with prospects.
- Automated conversation with prospects.
- Identify sales prospects.
- Qualify prospects.
- Quality of call - image resolution and sound quality can be improved to higher level.
- Live chat can be more humanized - currently sounds like a robot.
March 15, 2022
ZoomInfo, best data collection service I've used so far!
- accurate data
- role and company hierarchy
- software integrations
- slow program, could be faster
- a little clunky looking
- not 100% accurate data
March 15, 2022
Zooming through info
- provide phone numbers
- provide emails
- provides org charts
- current contact info
- more contact information
- training on how to use zoom info
March 15, 2022
RingCentral Mid-Market BDR
- Easy to use.
- Correct Information.
- Integration.
March 12, 2021
Look no further for a chatbot
Score 10 out of 10
Vetted Review
Verified User
- Huspot, Slack and SFDC integrations
- Onboarding! They are a dream to get everything setup. I barely had to do anything.
- UX is wonderful!
- Customer service is top-notch and proactive.
- Cuts down on unqualified leads getting to my sales team.
- Text integration for high value leads.
March 30, 2020
No-brainer for engaging leads better
Score 10 out of 10
Vetted Review
Verified User
- Great customer success
- Slack integration
- Helpful domain knowledge
- Limitations on integrations w other products in our stack
March 26, 2020
Great product and a reasonable price.
Score 10 out of 10
Vetted Review
Verified User
- Easy to use.
- Very responsive support team.
- The domain knowledge is good.
- Could have more integrations.
March 26, 2020
Great for enhancing your customers' buying experience
Score 10 out of 10
Vetted Review
Verified User
- Clean UI.
- Slack integration.
- Great customer success team.
- No mobile app.
- Limitations on products that you can integrate with.
March 26, 2020
Great Tool for Personalizing Website Conversations
Score 9 out of 10
Vetted Review
Verified User
- The customer success team. I didn’t realize you could use a chat platform in such advanced ways.
- It is pretty straightforward to learn and edit.
- The ability to personalize conversations for re-visitors and high priority accounts.
- Integrations available only for HubSpot, Marketo and Salesforce.
March 25, 2020
Insent is Great!
Score 10 out of 10
Vetted Review
Verified User
- Slack integration
- Chat bot
- It'd be great if I could access it on a mobile app.
March 25, 2020
Honest Insent product review from a hands-on user
Score 8 out of 10
Vetted Review
Verified User