ZoomInfo Reviews

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Score 8.4 out of 100

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Reviews (1-25 of 439)

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June 24, 2021
Logan Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Gives users the ability to create custom lists with many useful search parameters.
  • Gives users contact information on C-Level executives that would typically be difficult to find.
  • Sends out daily/weekly emails to update users on new additions to saved searches.
  • This is truly nitpicking because it's not that much of an inconvenience, but it would be nice if when I went back to the previous page while using a search list, if the results would stay in the same order and on the same pages so I would know if I have called them already without having to go back through my notes.
Read Logan Green's full review
June 27, 2021
Shonda Trotter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easily find company HR Representative contact information.
  • Target certain industries to get contact information.
  • Drills down to sort specifically by industry, contact name or company name.
  • I've had no issues in this area; all has been fine with using ZoomInfo.
Read Shonda Trotter's full review
June 08, 2021
VIKAS TIWARI (L.I.O.N) | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Contact information of dedicated point of contacts
  • Detailed company information available on Company info
  • Current news on market trends and companies
  • ZoomInfo needs to update their database more frequently as a person who has been in a company for months does not show up on Zoominfo in that company rather the previous one
  • ZoomInfo should have some integration with Sales navigator so that dedicated person could be found out using their LinkedIn url
  • Often the numbers and email addresses fetched from ZoomInfo are not accurate so either they should upload correct data or should not upload at all
Read VIKAS TIWARI (L.I.O.N)'s full review
February 09, 2021
Grant Swanson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Technographic install data
  • Buyer intent
  • Easy search capabilities
  • Massive database
  • Can't search by records with twitter or LinkedIn handles
Read Grant Swanson's full review
June 02, 2021
Jacob Stevens | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Clear and organized search engine.
  • Company and contact info.
  • Customer service and help.
  • Some outdated contact information.
  • Ability to export more than 25 contacts to the CRM (Zoho).
  • Excel file cleanup on export.
Read Jacob Stevens's full review
June 02, 2021
Stephen McDermott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Categorization and sorting of key individuals.
  • Ability to save frequently search criteria.
  • Up to date information.
  • Cost.
  • Restriction of competitor searches to a higher subscription level.
  • Addition of link to LinkedIn profile within an employee's info page.
Read Stephen McDermott's full review
February 04, 2021
Jay Gupta | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Org Charts
  • Contact information
  • Scoops
  • LinkedIn connected
  • Data accuracy in AMA region
  • Scoops in AMA region
  • Sync with LinkedIn details of contacts can help update the contacts which is probably missing
Read Jay Gupta's full review
February 04, 2021
Rob Thomason  ☁ | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Scoops
  • Technologies
  • Domains
  • Annual Revenue
  • Locations / Geography
  • Pop ups are hard to close on lap top screens
  • Users are hard to provision on lap lop screen
  • When getting close to renewal, the message won't go away from all users screens despite renewal is done.
Read Rob Thomason ☁'s full review
February 03, 2021
Kevin O'Connor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Gives you all the info you could need on a compnay/contact in one central location
  • Easy to use
  • Quality of data
  • The platform seems to be a bit slower than the legacy discoverorg data
  • The capped number of exports on the new platform is unfortunate. Preferred the old model from legacy discoverorg
  • Seems to be a lack of support once a contract is signed or renewed
Read Kevin O'Connor's full review
February 03, 2021
Trevor Johnson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Instant Enhancement of Data on Formfills
  • Easily Backfill Past Database Contacts
  • Continuous update of contact data on a weekly basis
  • Simple integration set up
  • Sometimes users have old job titles/old companies
  • Incorrect emails
  • Industry/Primary and Sub-Industry segmentation is a little odd
  • Some missing info for contacts
Read Trevor Johnson's full review
February 03, 2021
Dan Wallace-Brewster | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Automated enrichment of our CRM provides timely data that informs lead scoring and drip campaigns.
  • The data is very comprehensive and up to date. We can't afford to be late to getting this information.
  • The interface is very intuitive, which makes buy-in across the entire team a lot easier.
  • They are extremely sensitive about the how licenses are used as they price on a per-seat basis. It has caused some frustration on both sides.
  • There are monthly caps on the amount of data an individual license can download. it has been more difficult than necessary for our large data clean-up.
  • No data source is perfect and we have seen some out of date data.
Read Dan Wallace-Brewster's full review
February 03, 2021
Matthew McDarby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Intent scoring on ZoomInfo appears very accurate so far.
  • It is simple to gather contact data from ZoomInfo once a high-intent target company is identified.
  • The user interface is simple.
  • Contact data is, at times, not accurate, but those times appear limited to when someone has left the company.
  • Not inexpensive!
Read Matthew McDarby's full review
May 29, 2021
Mitchell &quot;Moshe&quot; Ross | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • ZoomInfo helps define our prospect lists through highly targeted filtering.
  • ZoomInfo makes it especially easy to have readily available contact and corporate insights to support outbound sales efforts with personalized data points
  • ZoomInfo is a breeze for helping to target prospects and companies with a scored likelihood of a current need for our products and services.
  • ZoomInfo provides too much data if not properly filtered.
  • The dashboard or view is not customizable, requiring getting used to seeing more than I might need.
  • There should be a quick view company snapshot enabling users to see at once how to respond to inbound leads.
Read Mitchell "Moshe" Ross's full review
May 24, 2021
Greg Larsen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Works internationally and has the best global coverage of any similar product.
  • Easy to integrate with Salesforce and LinkedIn Sales Navigator.
  • They are willing to grow and build to help their clients. We have been a part of several beta programs that have helped us and other clients.
  • At times, we have found some of the contact information to be out of date.
  • The pricing model makes it hard to scale efficiently.
Read Greg Larsen's full review
April 09, 2021
Samantha Juett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Accurate contact information about people
  • Provides detailed insights about a company (departments)
  • Sometimes the integration in Salesforce does not work properly
  • Certain contact information is outdated and no longer accurate
Read Samantha Juett's full review
March 23, 2021
Dylan Sessler | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Good amount of data available.
  • Direct lines were accurate before COVID.
  • Unexpected evergreen clauses in contract that I was not able to cancel my contract despite reaching out A MONTH before the contract renewal.
  • Non-responsive sales reps/AR team when dealing with a contract issue trying to reduce the size of my contract before the renewal.
  • Now being collected against for an amount larger than my original contract claiming I didn't reach out to the specific email that was in my contract to resolve the issue (despite having reached out to their sales rep about the issue).
Read Dylan Sessler's full review
July 07, 2021
Dustin Bedward | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It's deeper information on industries drilled down to specific companies and contacts
  • Greater contracts
  • Knowledge base information on who is doing what and [their] interests
  • Insights on who is doing what within a organization
  • Insights on which companies are investigating what technologies
  • Who is looking to MAKE A CHANGE in purchasing for their organization
Read Dustin Bedward's full review

Feature Scorecard Summary

Advanced search (421)
8.1
Identification of new leads (395)
7.8
List quality (415)
7.6
List upload/download (380)
7.6
Ideal customer targeting (389)
7.7
Load time/data access (405)
8.0
Contact information (423)
8.1
Company information (419)
8.4
Industry information (399)
8.0
Lead qualification process (52)
8.0
Smart lists and recommendations (52)
7.4
Salesforce integration (271)
8.5
Company/business profiles (387)
8.3
Alerts and reminders (224)
7.8
Data hygiene (370)
7.3
Automatic data refresh (315)
7.5
Tags (254)
7.5
Filters and segmentation (376)
8.1
Sales email templates (121)
7.5
Append emails to records (25)
5.9

What is ZoomInfo?

ZoomInfo combines a comprehensive business database with technology to fuel a go-to-market strategy from start to finish, and provide an accurate, 360-degree view of customers, prospects, and opportunities. With features and integrations incorporated into your workflows, the company is on a mission to deliver more leads for sales and marketing, with more closed deals, more efficiency for operations, and more control for leadership.

ZoomInfo Features

Prospecting Features

Has featureAdvanced search
Has featureWeb browser extension
Has featureIdentification of new leads
Has featureList quality
Has featureEmail contacts
Has featureDirect dial contacts
Has featureList upload/download
Has featureIdeal customer targeting
Has featureLoad time/data access

Sales Intelligence Data Standards Features

Has featureContact information
Has featureCompany information
Has featureIndustry information

Data Augmentation & Lead Qualification Features

Has featureSalesforce integration
Has featureCompany/business profiles
Has featureNews updates
Has featureWeb traffic insights
Has featureProspect tracking/following
Has featureAlerts and reminders
Has featureData hygiene
Has featureAutomatic data refresh
Has featureTags
Has featureFilters and segmentation
Has featureSalesforce opportunity creation
Has featureAbility to append contact, lead, and account level data

Sales Intelligence Email Features Features

Has featureSales email templates
Has featureExchange integration
Has featureMarketing automation integration

ZoomInfo Video

ZoomInfo Overview

ZoomInfo Competitors

ZoomInfo Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

ZoomInfo Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ZoomInfo Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is ZoomInfo?

ZoomInfo provides detailed profiles for millions of business professionals and businesses.

What is ZoomInfo's best feature?

Reviewers rate Salesforce integration highest, with a score of 8.5.

Who uses ZoomInfo?

The most common users of ZoomInfo are from Mid-size Companies and the Computer Software industry.