Name: zoovu
Rating: 7 (2 reviews)
Author: Zoovu

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Demand Planning

Emissions Management

Knowledge Management

Online Notary

Payment Facilitation

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

App Development

Cloud Storage

Data Center Backup

Data Center Networking

Data Center Outsourcing (Canada)

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Mobile Data Security

Network Performance Monitoring

Secure Access Control

Service Virtualization

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Creative Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Predictive Sales Analytics

Sales Consulting

Sales Dialer

Sales Incentive Compensation Management

Sales Training

Sales

Virtualization Security

Security

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Revenue Cycle Management (RCM)

Shipping

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Five9

Conversica

Exceed.ai by Genesys

Genesys

Luma

Serviceaide

Cortana (discontinued)

Discontinued Products

Google Assistant

Google

Agentforce

Salesforce

Anthropic Claude

Anthropic

Joule

Oracle Digital Assistant

Oracle

Amazon Alexa for Business

Amazon AWS

### Virtual Assistance and Guidance
Users consistently praise zoovu's virtual assistance and guidance capabilities, highlighting the ease of use and user-friendly interface. They appreciate the support provided by Zoovu's team in optimizing the assistant to enhance the customer experience. Reviewers also mention the helpfulness of account managers and the simplicity of creating and customizing the assistant to suit their specific needs. The general sentiment is that Zoovu's virtual assistance and guidance feature is a valuable tool for e-commerce companies looking to enhance customer engagement and increase conversion rates.

### Customer Engagement
Users have highlighted the benefits of Zoovu in helping customers find the right products based on their specific needs and preferences. The tool's ability to engage customers in a personalized manner has been praised for enhancing the overall shopping experience. However, there are also concerns raised about the pricing structure and perceived lack of added value, leading to some skepticism about Zoovu's long-term viability in meeting customer needs effectively. Despite some mixed feedback, Zoovu's customer engagement functionalities appear to play a significant role in guiding consumers towards making informed purchasing decisions.

### Technical Support and Customer Service
Reviewers consistently highlight Zoovu's technical support and customer service as standout features, emphasizing the ease of use and responsiveness of the support team. While some users have mentioned slight delays in connecting with customer support, the overall sentiment leans towards positive experiences with Zoovu's support services. Customers appreciate the personalized assistance provided by Zoovu's support team, which enhances their overall user experience. The general consensus is that Zoovu excels in providing reliable technical support and customer service to assist users in navigating the platform effectively.

### Product Selection Support
Users consistently praise zoovu's ability to guide customers in selecting the right products for their needs. The tool's versatility and ease of use have been highlighted, with users commending its capacity to assist in various tasks with equal effectiveness. Additionally, customers appreciate the personalized recommendations provided by zoovu, which have proven invaluable in helping them make informed decisions. The tool's capability to simplify the product selection process and enhance user engagement has been a key factor in its positive reception among users.

### Conversion Optimization
Users are optimistic about the potential of zoovu's assistant to enhance their conversion rates by guiding customers to the right products efficiently. The analytics provided by zoovu are expected to offer valuable insights into customer behavior, aiding in the optimization of conversion rates. The platform's self-setup feature is praised for its ease of use, making it a convenient tool for e-commerce companies looking to improve their conversion optimization strategies.

Users have made several recommendations for the Zoovu Assistant based on their experience with the tool in e-commerce companies. The most common recommendations include testing the program for performance and positive results, letting consumers have control over selectors, and creating a roadmap and timeline for changes. 

Regarding testing, users suggest trying out the Zoovu Assistant to assess its effectiveness in collecting data and increasing conversion rates. By conducting thorough testing, companies can evaluate the tool's performance and determine whether it aligns with their objectives.

In terms of user control, it is recommended to avoid adjusting selectors solely to fit business needs. Users advise allowing consumers to have control over selectors, as this increases the tool's usability and provides a more personalized experience.

Additionally, users advise creating a roadmap and timeline to guide the implementation of changes based on performance evaluation and testing new questions. This approach ensures that modifications are planned and executed strategically, leading to continuous improvement of the Zoovu Assistant.

Furthermore, users praise the sales and implementation teams for their exceptional work and their focus on ensuring successful utilization of Zoovu's offerings.

zoovu, headquartered in New York, offers their AI virtual assistant and chatbot for ecommerce and customer engagement, guided selling, and interactive product recommendations.

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Core

Premium

Optimum

Ultimate

Digital

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

zoovu

Intelligent Virtual Assistant

Take an inside look into the Alexa Voice Assistant Demo.

Don't forget to SUBSCRIBE

Website: https://zoovu.com/

Socials: 
Facebook:https://www.facebook.com/zoovu.company/
Twitter: https://twitter.com/zoovu
LinkedIn: https://www.linkedin.com/company/3547...

Alexa Voice Assistant Demo

Zoovu | SAP.iO Foundry New York (Demo Day Spring 2022)

Likelihood to Recommend

<p>Zoovu is the next generation digital commerce search platform that merges context and meaning across channels to help brands and retailers have rich, personalized conversations with their customers.</p><p>More than 3,500 brands and retailers use Zoovu to engage, educate and empower shoppers to find and buy the right product, including Amazon, P&amp;G, Whirlpool and Microsoft. Zoovu operates worldwide in 500+ product categories, across all languages.</p><div><br></div>

Zoovu

Sales & Orders

Klaviyo

Verenia CPQ

Shogun Page Builder

Dot.vu

zoovu 2023-12-01 18:07:43

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Intelligent Virtual Assistant Software

We're using zoovu as a guided-selling tool on our site to provided customized product solutions for customers.

Able to make very specific, customized product solutions for customers
Decent customer support
Fairly easy to stylize each assistant for brand

Metrics are lacking in my opinion- sales attribution for every product clicked on (and don't have a way to truly track real conversion)
Learning the backend setup has a learning curve I've found - would recommend starting/learning with a very simple assistant. Ours was complex and took many, many months to complete.

Allows us to offer customers "Take a quick interactive quiz to receive your personalized recommendation"...
Easy to make edits and improvements as we go
Doesn't require custom coding but has wysiwyg format

The ROI metrics aren't very credible in my opinion - so can't say. Wish there were a valid way to connect click assistant click through to verified purchase.

Shogun Page Builder, Sales & Orders, Klaviyo

zoovu

Overview

What is zoovu?