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Zowie has proven to be a valuable tool for businesses in solving various key business problems. Users have reported that Zowie helps …
Overview
What is Zowie?
Zowie, according to the vendor, is an AI-powered customer service suite designed to maximize efficiency and generate revenue for brands. It offers a range of features including chatbot automation, email automation, inbox management, personalized shopping experiences, and support-driven growth. Zowie...
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What is Zowie?
Zowie is a help desk and email automation chatbot and virtual assistant sofware solution, designed ot enable companies that sell online to deflect tickets using automation, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as a standalone…
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- Premium Consulting/Integration Services
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Product Demos
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Product Details
- About
- Integrations
- Tech Details
What is Zowie?
Zowie, according to the vendor, is an AI-powered customer service suite designed to maximize efficiency and generate revenue for brands. It offers a range of features including chatbot automation, email automation, inbox management, personalized shopping experiences, and support-driven growth. Zowie is said to be suitable for businesses of all sizes, from small startups to large enterprises. It is aimed at customer service professionals, ecommerce companies, the retail industry, online businesses, and customer experience managers.
Key Features
Chatbot Automation: According to the vendor, Zowie's chatbot has the capability to resolve up to 95% of customer tickets, providing automated customer service across various chat channels.
Email Automation: The vendor claims that Zowie's email automation feature can reduce resolution times by 6 hours, allowing customers to find real-time solutions to their questions.
Inbox Management: Zowie Inbox provides a centralized hub, as stated by the vendor, for managing all customer communications. It offers advanced features such as auto assignment and smart routing.
Personalized Shopping Experiences: The vendor states that Zowie's Personal Shopper feature offers customers a personalized experience tailored to their needs, leveraging AI-powered product expertise.
Support-Driven Growth: According to the vendor, Zowie's Grow feature helps businesses maximize revenue potential by turning customer support into a new source of revenue.
Zowie X1 Engine: The vendor claims that Zowie's specialized engine, the Zowie X1 Engine, powers its AI capabilities. It is designed to offer effortless onboarding and maintenance.
Enterprise Solution: The vendor states that Zowie for Enterprise provides a turnkey solution for large organizations, with features such as service levels and advanced reporting.
Integrations: According to the vendor, Zowie seamlessly integrates with popular CRM and help desk platforms, streamlining data flow and enhancing productivity.
Zowie Integrations
Zowie Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Zowie has proven to be a valuable tool for businesses in solving various key business problems. Users have reported that Zowie helps deflect simple customer inquiries, allowing agents to focus on tasks that add value for both customers and the business. By implementing Zowie's chatbot feature, businesses have successfully reduced the number of repetitive questions coming into customer service, freeing up their agents' time to concentrate on more complex issues.
Another business problem that Zowie addresses is the need for personalization in the member journey. Users have found that utilizing Zowie's automation techniques enables them to handle a huge number of customer inquiries through the chatbot, thereby increasing productivity and potentially improving conversion rates.
Additionally, Zowie proves effective in increasing ticket deflection and reducing the cost per ticket. Through clever automation techniques, Zowie deflects chats into less time-sensitive channels, minimizing the need for immediate responses and optimizing resource allocation. This allows businesses to provide efficient customer service without compromising on quality.
Moreover, by integrating Zowie with platforms like Facebook, businesses can reduce the number of phone calls by serving customers through chat instead. Agents can then focus on high-effort service and sales, as Zowie takes care of repetitive questions such as order status and FAQs.
The knowledge base created with Zowie has also been highly beneficial for users. Customers can easily find the information they are searching for, reducing overwhelming email inquiries and providing a new channel of communication with end-customers.
Overall, Zowie helps businesses optimize their customer service operations by automating repetitive tasks and providing quick responses to inquiries 24/7. By doing so, it improves response time and allows teams to focus on more meaningful conversations with customers.
Efficient and Fast Implementation: Reviewers have found the implementation process of Zowie to be efficient and fast, with a very professional team that successfully addressed all their needs. The quick setup has saved users time and effort, allowing them to start using the software without delay.
Intuitive and Easy-to-Use Platform: Users appreciate Zowie's intuitive and easy-to-use platform, which provides a seamless experience. They find it effortless to modify responses, customize features, and implement various elements like surveys. This user-friendly interface allows for efficient problem-solving and smooth communication with customers.
Effective Automation Features: Reviewers praise Zowie's effective automation features, specifically tailored for e-commerce. The preconfigured automations designed for the industry are highly appreciated. Users value the proactive functionality of Zowie, enabling personalized interactions and helping businesses achieve their conversion rate optimization goals through personalization.
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Limited Freshdesk integration capabilities: Some users have found that Zowie lacks certain capabilities related to Freshdesk integration, making it challenging to manage chatbots across different markets with varying complexity of products and procedures.
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Slow results and incomplete workflows: Several users have mentioned that it took longer than expected to see significant results with Zowie, and they felt that some workflows were not fully covering their processes.
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Difficulty in keyword recognition: Users expressed difficulty in understanding why certain phrases were not recognized by the chatbot, even if there were existing automated answers. They suggested that the chatbot could pay more attention to specific keywords to improve topic detection.
Users have made several recommendations based on their experiences with Zowi. Firstly, they suggest that Zowi is very helpful and can be a useful tool in any company. Secondly, they recommend Zowi to others and consider it an excellent app to work with. Lastly, users note that although Zowi may not be easy to use at first, it becomes quite helpful once you understand its functionality. They highly recommend trying out Zowi as it has proven to be a valuable automation tool for their companies.