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Zuora

Zuora

Overview

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces…

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Learn from top reviewers

Review of Zuora

Rating: 1 out of 10
February 11, 2023
Vetted ReviewVerified User
We use Zuora for billing (invoicing), creation and tracking of subscriptions, cancellations and sync of data over to our CRM (Salesforce) as well as to Netsuite for our financ...
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Verified user
Analyst
Zuora1 year of experience

Invest in Zuora

Rating: 8 out of 10
February 23, 2021
IncentivizedVetted ReviewVerified User
[Zuora] is being used by the finance, sales, and success teams. It addresses the problem of not being able to have visibility into billing internally or externally. It also sa...
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Chloe Sayers
Manager - Finance and Accounting
Billing Manager
15Five
Zuora1 year of experience

Zuora Review

Rating: 10 out of 10
May 10, 2019
IncentivizedVetted ReviewVerified User
At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of accounts receivables. We also use Zuora...
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Andy Chu
Manager - Finance and Accounting
Senior Manager of Finance and Operations
Chartbeat
Zuora3 years of experience

Great Subscription Management Software

Rating: 9 out of 10
July 3, 2018
Vetted ReviewVerified User
Zuora is used as our complete end to end billing, payment, and sub-ledger and is currently in one of our regions with the view to expand this product to all regions around the...
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Dirk Miller
Manager - Information Technology
Growth Manager
Servcorp
Zuora4 years of experience

Great tool for short, simple subscriptions

Rating: 6 out of 10
May 9, 2018
IncentivizedVetted ReviewVerified User
Zuora is a point solution for subscription billing. That's all it does, but that makes it a critical part of our business, managing our complex deals with customers, generatin...
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Joshua Henke
Analyst - Information Technology
Senior Netsuite Architect / Developer
Q2ebanking
Zuora2 years of experience
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Pricing

View all pricing
Zuora

Zuora

N/A
Unavailable

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Product Demos

Zuora Advanced Consumption Billing - Micro Demo

YouTube

Zuora Demo: Suspend For Non-Pay (Part 2)

YouTube

Zuora CPQ Micro Demo

YouTube

Zuora + Workato | Custom automations that fit your business

YouTube

Zuora Revenue Micro Demo

YouTube

Zuora Demo: Suspend For Non-Pay (Part 1)

YouTube
View more demos
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Product Details

What is Zuora?

Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.

Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:

  1. Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
  2. Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
  3. Deeply understand their subscribers and the health of their business at all times

Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.

Zuora Features

  • Supported: Product Catalog
  • Supported: Subscriptions & Amendments
  • Supported: Zuora for Salesforce
  • Supported: Billing & AR Settlement
  • Supported: Payment Processing
  • Supported: Revenue Recognition
  • Supported: GL Integration

Zuora Integrations

Zuora Competitors

Zuora Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.

Braintree, a PayPal service, Maxio, and Vindicia are common alternatives for Zuora.

Reviewers rate Performance highest, with a score of 9.7.

The most common users of Zuora are from Mid-sized Companies (51-1,000 employees).
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Reviews From Top Reviewers

View all reviews
(1-5 of 95)

Invest in Zuora

Rating: 8 out of 10
Incentivized
February 23, 2021
CS
Chloe Sayers
Billing Manager
15Five (Information Technology and Services, 51-200 employees)
Vetted Review
Verified User
Zuora
1 year of experience
View profile
Alternatives Considered
Zuora provides way more functionality than Recurly or SaaSOptics as a billing engine. However, it is not a general ledger system like NetSuite ERP, it is still designed to be primarily a billing function that feeds into a general ledger via automated general entries. It has simplified our invoice management and automated billing while connecting with Salesforce for high-powered reporting and cross-departmental collaboration. The automation of revenue recognition has the potential to significantly reduce the time spent on accounting close by a few days.

Great tool for short, simple subscriptions

Rating: 6 out of 10
Incentivized
May 09, 2018
JH
Joshua Henke
Senior Netsuite Architect / Developer
Q2ebanking (Financial Services, 501-1000 employees)
Vetted Review
Verified User
Zuora
2 years of experience
View profile
Alternatives Considered
In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.

Zuora - managing subscriptions and headaches

Rating: 10 out of 10
Incentivized
April 29, 2021
Verified User
Professional in Finance and Accounting
Computer Software Company, 51-200 employees
Vetted Review
Verified User
Zuora
2 years of experience
Alternatives Considered
Other software may just set up payment schedules, but do not really give the options to upsell or change subscription plans like Zuora. The system also does need automatically matched payments to the invoice like Zuora. This freed up human capital for us to work on other tasks.

Does exactly what it says on the tin!

Rating: 10 out of 10
December 14, 2017
AH
Anthony Hewitt
Director Of Operations
Brightpearl (Computer Software, 51-200 employees)
Vetted Review
Verified User
Zuora
5 years of experience
View profile
Alternatives Considered
I don't know of the current capabilities of the nearest competitors to Zuora as it's been in our business 5 years now. At the time we looked there was no realistic competition and Zuora was a no-brainer! As it's always done what we needed we have not had the need to look elsewhere.
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