Chaos streamlined- Subscription management made easy with Zuora!
We are an Essential data platform company in Fintech. All our products are subscriptions based on one or other type. We employ Zuora …
Zuora
Zuora
Zuora
Overview
What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome...
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Pricing
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What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zuora?
Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.
Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:
- Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
- Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
- Deeply understand their subscribers and the health of their business at all times
Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.
Zuora Features
- Supported: Product Catalog
- Supported: Subscriptions & Amendments
- Supported: Zuora for Salesforce
- Supported: Billing & AR Settlement
- Supported: Payment Processing
- Supported: Revenue Recognition
- Supported: GL Integration
Zuora Video
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Zuora Integrations
Zuora Competitors
- Braintree, a PayPal service
- Chargify
- Vindicia
- Microworks Prism POS
- 2Checkout from Verifone
- Ericsson Enterprise & Cloud Billing (formerly Metanga)
Zuora Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.
Reviewers rate Performance highest, with a score of 9.7.
The most common users of Zuora are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
 (269)
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Reviews
(1-18 of 18)- Popular Filters
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August 20, 2017
All in your hands!
- Refunds and adjustments can require several steps to be performed.
December 14, 2016
Zuora... Difficult to say, difficult to use.
- Making Account Subscription Changes
- Managing Customer Account, invoice, and subscription dates
- Deleting things. How is it so hard to delete things? Just have a trashcan icon and let me delete it!
July 18, 2016
Zuora Review
- Having to create multiple amendments for the same order
- Lots of button presses for simple tasks
- Creating an amendment
June 29, 2016
Zuora for your invoicing needs
- Amendments to existing subscriptions.
- Changing currency of an existing account
- z-quotes
June 29, 2016
Zuora solving your billing requirement fast
- Syncing product catalogue between sandbox and production environment as there isn't any automated way of doing it.
- Payment search by number is extremely slow in the interface if the number of payments are huge.
- make products co-terminus
March 25, 2016
Zuora - a great billing tool!
- Finance charges.
- Updating subscriptions on a parent account with multiple children accounts.
- Applying credits; would like a button to process all at once.
- Reporting - we must currently run multiple reports and combine them to get all the data that we need.
- Identifying multiple lines of business.
March 24, 2016
Profit oriented, Impactful results.
- Uploading reports
- Images uploading
March 23, 2016
Zuora Complete Business Solutions
- AR Ageing
March 21, 2016
Why we like Zuora
- Creating subscriptions with certain terms or other customer requirements
- Product catalog, no filtering, large numbers of rate plans take a long time to render, edit rate plans is time consuming
- User management is painful, no filtering, sorting doesn't persist, no ability to "delete" a user so all your users are visible forever
March 18, 2016
Zuora - OK, but not great
- Amending subscriptions
- Creating and applying discounts
- Canceling bill runs
- Searching for accounts or subscriptions
March 18, 2016
Flexible Reporting Machine
- i think pulling a payment report with check reference
March 16, 2016
We love Zuora!
- Reporting.
- Refunds and Credits can be a bit overwhelming the first few times. It is easy now, but takes some time.
March 16, 2016
Zuora: Best But Imperfect
- Amending a subscription in multiple ways or at different time points
- Reporting from within Zuora itself
January 05, 2016
Data Surprises Can Be A Gift
- Understanding what the system/calculated variables mean in enough detail while building queries (need to refer to spreadsheet).
- Little flexibility in evaluating actions.
- Understanding the terminology can be daunting.
- Knowing when to drill down takes some getting used to.
September 30, 2015
Not a good solution for B2C subscriptions.
Score 1 out of 10
Vetted Review
Verified User
- Generating reports
- Adding discount codes