Zuora

Zuora

Score 7.7 out of 10
Zuora

Overview

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome...
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Recent Reviews

Zuora Review

1 out of 10
January 18, 2021
Redgate currently use Zuora to manage their customer subscriptions, and create quotations for making amendments/adding new products. The …
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Sage Intacct

5 out of 10
May 18, 2019
Zuroa is being used by one department in our business to support a small e-commerce side of our business. We use it also for customers who …
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Zuora Review

10 out of 10
May 10, 2019
At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of …
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Recurly?

Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal, to…

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Product Details

What is Zuora?

Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.

Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:

  1. Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
  2. Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
  3. Deeply understand their subscribers and the health of their business at all times

Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.

Zuora Features

  • Supported: Product Catalog
  • Supported: Subscriptions & Amendments
  • Supported: Zuora for Salesforce
  • Supported: Billing & AR Settlement
  • Supported: Payment Processing
  • Supported: Revenue Recognition
  • Supported: GL Integration

Zuora Video

Zuora Competitors

Zuora Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.

Braintree, a PayPal service, Chargify, and Vindicia are common alternatives for Zuora.

Reviewers rate Performance highest, with a score of 9.7.

The most common users of Zuora are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-11 of 11)
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Score 8 out of 10
Vetted Review
Verified User
I have had very positive interactions with Zuora consultants, specifically those we have engaged in professional services around implementation and migration assistance. Where their service has truly stood out, however, is in those times they have gone above and beyond, being generous with their time to ensure we had what we needed to move forward.
Score 1 out of 10
Vetted Review
Verified User
I did have one situation where I had a positive experience after emailing our designated support/integration rep about the terrible user interface design and how difficult it was to use. After explaining my frustrations, this individual offered to have himself and his lead developer personally meet with me so that we could talk about my frustrations and help them get a better idea on how to improve their product. This meeting never did get scheduled, but the fact that he mentioned it and at least had the idea of meeting with me was a positive interaction.
Score 7 out of 10
Vetted Review
Verified User
When they came onsite for an 8 hour meeting with us, three representatives of Zuora from all over the nation met with a core group of us Zuora users and provided an exceptional meeting for us. They were comprehensive with their support and suggestions.
March 16, 2016

We love Zuora!

Sri Rajan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Yes. At year end, I was under the gun to fix some orders in our system in order to reconcile with our Financial system within our rules. I was able to get our implementation consultant on the phone, who was long off our account, and he helped me well after hours to fix the data. It was very helpful, both personally and for my company.
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