Chaos streamlined- Subscription management made easy with Zuora!
We are an Essential data platform company in Fintech. All our products are subscriptions based on one or other type. We employ Zuora …
Zuora
Zuora
Zuora
Overview
What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome...
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Pricing
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What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zuora?
Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.
Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:
- Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
- Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
- Deeply understand their subscribers and the health of their business at all times
Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.
Zuora Features
- Supported: Product Catalog
- Supported: Subscriptions & Amendments
- Supported: Zuora for Salesforce
- Supported: Billing & AR Settlement
- Supported: Payment Processing
- Supported: Revenue Recognition
- Supported: GL Integration
Zuora Video
Visit https://www.youtube.com/watch?v=EGIIubeFD0U to watch Zuora video.
Zuora Integrations
Zuora Competitors
- Braintree, a PayPal service
- Chargify
- Vindicia
- Microworks Prism POS
- 2Checkout from Verifone
- Ericsson Enterprise & Cloud Billing (formerly Metanga)
Zuora Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.
Reviewers rate Performance highest, with a score of 9.7.
The most common users of Zuora are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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Reviews
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I have had very positive interactions with Zuora consultants, specifically those we have engaged in professional services around implementation and migration assistance. Where their service has truly stood out, however, is in those times they have gone above and beyond, being generous with their time to ensure we had what we needed to move forward.
December 14, 2016
Zuora... Difficult to say, difficult to use.
I did have one situation where I had a positive experience after emailing our designated support/integration rep about the terrible user interface design and how difficult it was to use. After explaining my frustrations, this individual offered to have himself and his lead developer personally meet with me so that we could talk about my frustrations and help them get a better idea on how to improve their product. This meeting never did get scheduled, but the fact that he mentioned it and at least had the idea of meeting with me was a positive interaction.
July 18, 2016
Zuora Review
I had an issue with Zuora where my login was having issues, and they ended up taking a while to fix my issue, but it did get fixed so that's what really matters in my mind.
June 29, 2016
Zuora for your invoicing needs
When they came onsite for an 8 hour meeting with us, three representatives of Zuora from all over the nation met with a core group of us Zuora users and provided an exceptional meeting for us. They were comprehensive with their support and suggestions.
March 24, 2016
Profit oriented, Impactful results.
While pulling reports for the dashboard.
March 23, 2016
Zuora Complete Business Solutions
24/7 online support
March 18, 2016
Zuora - OK, but not great
Many times there have been simple clarifications about the APIs or basic business rules that Zuora implements, and I've gotten quick and helpful responses quickly on these things.
March 18, 2016
Flexible Reporting Machine
At the time of implementation, we had great support from the sales team.
March 16, 2016
We love Zuora!
Yes. At year end, I was under the gun to fix some orders in our system in order to reconcile with our Financial system within our rules. I was able to get our implementation consultant on the phone, who was long off our account, and he helped me well after hours to fix the data. It was very helpful, both personally and for my company.
March 16, 2016
Zuora: Best But Imperfect
Not in recent memory, although I don't recall my perception being so negative in the first year or two. It appears as though support's level of training and knowledge has dropped since we began using the product.
January 05, 2016
Data Surprises Can Be A Gift
While working through our product we asked for items that are bit more complex than usual. The team worked with us one on one to flesh out the requirements and we knew exactly when (and in some cases if) those items could be delivered.