Zuora

Zuora Reviews

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(1-25 of 135)

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May 17, 2021

Zuora: one of the better tools out there

Verified User
Manager in Sales
Computer Software Company, 201-500 employees
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zuora is very well suited for handling thousands of subscriptions. Some of the rules we have in place could be improved upon such as canceling a customer if they do not pay within 90 days. This completely shuts them off when, in some cases, the lack of payment may not be their fault. The fact that Zuora still charges a credit card even though a subscription has been canceled in the past is a major problem.
April 29, 2021

Zuora - managing subscriptions and headaches

Verified User
Professional in Finance and Accounting
Computer Software Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If your company processes a large volume of transactions, Zuora is well-suited for you. In addition, if you need to make changes to subscriptions to your customers frequently or track usage in order to bill clients, Zuora has the capability to do so. If your company goes through any kind of audits, Zuora's audit log may come in handy. Zuora does cost quite a bit so if your company doesn't process a large volume of transactions or make many changes to subscriptions, it may not be worth the investment.
February 23, 2021

Invest in Zuora

Chloe Sayers | TrustRadius Reviewer
Chloe Sayers
Billing Manager
15Five (Information Technology and Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
January 18, 2021

Zuora Review

Verified User
Account Manager in Sales
Computer Software Company, 201-500 employees
Score 1 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you have very simple subscriptions, this will work for you. But do not touch this software if you have anything complex in your use case, or if you sell perpetual licensing alongside subscription.
November 03, 2020

Use at your peril

Verified User
Engineer in Information Technology
Information Technology & Services Company, 51-200 employees
Score 1 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's well suited to a company with a very, very simple set up who don't need flexibility or reliability. One that sells few subscriptions for a large amount of money and don't mind giving Zuora a good slice of that revenue.
October 25, 2019

Scalable subscription billing solution for SaaS companies

Verified User
Account Manager in Sales
Information Technology and Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Perfect for any SaaS company with recurring billing, subscription and renewals needs. It's easy to get using and there is a lot you can automate within your billing, subscription and renewal processes. Whether you are in sales, customer service or billing, it's a powerful tool that you can use to manage your product catalog and customers' billing needs.
May 10, 2019

Zuora Review

Andy Chu | TrustRadius Reviewer
Andy Chu
Senior Manager of Finance and Operations
Chartbeat (Internet, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

When I need to know whether a customer has paid or not, I refer to Zuora for the payment status. It's great to have a single source of truth to go to and determine the history of an account (when they were signed, when they were first invoiced, when they first paid, how they pay, etc.).
July 03, 2018

Great Subscription Management Software

Dirk Miller | TrustRadius Reviewer
Dirk Miller
Growth Manager
Servcorp (Real Estate, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

In terms of managing a subscription business, there is nothing better. For more complex businesses, with multiple locations and multiple products, Zuora can still fit your needs, however, please give consideration to setting up your product catalog first before progressing. This will save you time and money and will allow you to get the most out of Zuora. Zuora has a large amount of flexibility once you understand the product and a sound understanding of the product catalog is crucial to the success of your business. Zuora pushes you to simplify your business and focus on what matters for your customers.
May 09, 2018

Great tool for short, simple subscriptions

Joshua Henke | TrustRadius Reviewer
Joshua Henke
Senior Netsuite Architect / Developer
Q2ebanking (Financial Services, 501-1000 employees)
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zuora is a subscription tool. It is very focused and should probably stay that way. I think there is a good reason many businesses are choosing Zuora, but I think they'll be in for a disappointment in many areas, those I've listed in the Cons section of this review. If they make some drastic improvements to the UI, my users will be much more pleased, like removing a little rock out of your shoe.

For a simple subscription business, Zuora is a great tool. If you get into multi-year subscriptions (known to be multi-year from inception), there are challenges, particularly related to revenue recognition, amendments, and, especially, future-dated amendments.
December 07, 2016

Subscription airline loves Zuora!

Mac Kern | TrustRadius Reviewer
Mac Kern
Vice President of Commercial Strategy
Surf Air (Airlines/Aviation, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zuora is very well suited for companies that are wishing to manage subscription based products. Zuora has the capability to act as a company's primary revenue and invoicing system or it is suitable to be one of many revenue generating systems depending on the products provided. Zuora's reporting tools are solid but lack some ease and clarity. A company may find it easier to extract data into a warehouse and then manipulate separately.
February 28, 2017

Zuora Review

Carla Buggs | TrustRadius Reviewer
Carla Buggs
A/R Analyst
CISCO/OpenDNS (Information Technology and Services, 10,001+ employees)
Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I think Zuora overall is a great system. Since we are now CISCO we require a larger infrastructure. Zuora doesn't capture everything we need so we use it in conjunction with Bill.com and Netsuite. Zuora should allow payables as well. Please add this in the near future. I think it would make a great difference for startups. It would definitely put you in the game. It's a great system for billing.
November 01, 2016

Zuora - a flexible billing platform for an ever-changing business

Tim Chingos | TrustRadius Reviewer
Tim Chingos
Director of Operations
Branch (Computer Software, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zuora is built for subscription based sales models. Zuora makes it easy to charge customers on a recurring basis. Zuora is also set up well to calculate usage and charge customers accordingly. Zuora requires deep technical integration with a company's backend.

Zuora offers an out-of-the-box Salesforce integration. However, we needed to heavily customize it to ensure it met our needs.
December 15, 2016

Zuora is a great, while you do need internal IT resource to support it (able to code!)

selina zhang | TrustRadius Reviewer
selina zhang
Strategic Planning Manager
SiteMinder (Information Technology and Services, 501-1000 employees)
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It suits straightforward product types without too much customisation. If you have a lot of customised products (same product, but different pricing structure for different suppliers), then the product catalog is harder to maintain.

It suits a business which has internal resources to do a bit of coding work. A lot of feature enhancement requests take too long to come, and a company needs alternatives to solve the issue, and internal IT resources are almost a must-have. Or you can engage a Zuora consultant to make the customisation for you, with a cost.

Zuora Scorecard Summary

What is Zuora?

Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.

Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:

  1. Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
  2. Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
  3. Deeply understand their subscribers and the health of their business at all times

Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.

Zuora Features

  • Supported: Product Catalog
  • Supported: Subscriptions & Amendments
  • Supported: Zuora for Salesforce
  • Supported: Billing & AR Settlement
  • Supported: Payment Processing
  • Supported: Revenue Recognition
  • Supported: GL Integration

Zuora Video

Overview of Zuora: The world’s only subscription order-to-cash platform.

Zuora Integrations

Zuora Competitors

Zuora Pricing

Zuora Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.

What is Zuora's best feature?

Reviewers rate Performance highest, with a score of 9.7.

Who uses Zuora?

The most common users of Zuora are from Mid-size Companies and the Computer Software industry.