Review of Zuora
Rating: 1 out of 10
February 11, 2023
Verified User
Vetted Review
Verified User
1 year of experience
Overview
What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces…
Learn from top reviewers
Review of Zuora
Rating: 1 out of 10
February 11, 2023We use Zuora for billing (invoicing), creation and tracking of subscriptions, cancellations and sync of data over to our CRM (Salesforce) as well as to Netsuite for our financ...
Verified user
Analyst
1 year of experienceZuora - managing subscriptions and headaches
Rating: 10 out of 10
April 29, 2021Zuora is used to manage Subscriptions of our SaaS offerings. It is used by our Sales, Accounting, Finance & Accounting, and Collections Department. Zuora helps manage our ...
Verified user
Professional
2 years of experienceInvest in Zuora
Rating: 8 out of 10
February 23, 2021[Zuora] is being used by the finance, sales, and success teams. It addresses the problem of not being able to have visibility into billing internally or externally. It also sa...
Zuora Review
Rating: 1 out of 10
January 18, 2021Redgate currently use Zuora to manage their customer subscriptions, and create quotations for making amendments/adding new products. The whole sales team have adopted this sol...
Verified user
Account Manager
2 years of experienceUse at your peril
Rating: 1 out of 10
November 3, 2020Zuora is the center of our billing system and subscription management solution.
Verified user
Engineer
2 years of experienceScalable subscription billing solution for SaaS companies
Rating: 9 out of 10
October 25, 2019Zuora is being across our entire organization for everything from annual subscription renewals and one-time purchases to issuing refunds and credits. Since we are a SaaS compa...
Verified user
Account Manager
1 year of experienceSage Intacct
Rating: 5 out of 10
May 18, 2019Zuroa is being used by one department in our business to support a small e-commerce side of our business. We use it also for customers who want to auto-renew.
Verified user
Administrator
3 years of experienceZuora Review
Rating: 10 out of 10
May 10, 2019At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of accounts receivables. We also use Zuora...
Andy Chu
Manager - Finance and Accounting
Senior Manager of Finance and Operations
Chartbeat
3 years of experienceRobust product that works well for global businesses
Rating: 8 out of 10
January 9, 2019Our organization uses Zuora for billing our customers. The billing department uses it to automate billing, send billing email notifications, and update our CRM with billing in...
Verified user
Manager
3 years of experienceGreat Subscription Management Software
Rating: 9 out of 10
July 3, 2018Zuora is used as our complete end to end billing, payment, and sub-ledger and is currently in one of our regions with the view to expand this product to all regions around the...
Great tool for short, simple subscriptions
Rating: 6 out of 10
May 9, 2018Zuora is a point solution for subscription billing. That's all it does, but that makes it a critical part of our business, managing our complex deals with customers, generatin...
Joshua Henke
Analyst - Information Technology
Senior Netsuite Architect / Developer
Q2ebanking
2 years of experienceZuora Does A Lot
Rating: 7 out of 10
March 7, 2018Our whole organization is using Zuora from sales to fulfillment. It allows us to effectively bill on a recurring basis.
Verified user
Manager
1 year of experienceZuora gets the job done, but you'll pay for it
Rating: 7 out of 10
February 6, 2018We use Zuora for managing our SaaS-based subscriptions and billing. All departments that interact with the customer have some interaction with Zuora, including Sales, Finance,...
Verified user
Director
3 years of experienceDoes exactly what it says on the tin!
Rating: 10 out of 10
December 14, 2017We are a SaaS business and use Zuora to manage all our subscriptions. From original quotes in Salesforce, to regular invoicing and payment collections, to feeding back subscri...
Zuora -- The Best Billing System Out There!
Rating: 10 out of 10
December 14, 2017ClearCare uses Zuora for our entire quote-to-cash process. We use Z-Quotes for our SalesForce quoting integration, which allows our sales reps to book their orders in SalesFor...
Log in with LinkedIn to see content from your network
Pricing
N/A
Unavailable
What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
130 people also want pricing
Alternatives Pricing
What is Chargebee?
ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription…
What is Recurly?
Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal,…
Product Demos
Zuora Advanced Consumption Billing - Micro Demo
YouTube
Zuora Demo: Suspend For Non-Pay (Part 2)
YouTube
Zuora CPQ Micro Demo
YouTube
Zuora + Workato | Custom automations that fit your business
YouTube
Zuora Revenue Micro Demo
YouTube
Zuora Demo: Suspend For Non-Pay (Part 1)
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zuora?
Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.
Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:
- Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
- Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
- Deeply understand their subscribers and the health of their business at all times
Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.
Zuora Features
- Supported: Product Catalog
- Supported: Subscriptions & Amendments
- Supported: Zuora for Salesforce
- Supported: Billing & AR Settlement
- Supported: Payment Processing
- Supported: Revenue Recognition
- Supported: GL Integration
Zuora Integrations
Zuora Competitors
- Braintree, a PayPal service
- Maxio
- Vindicia
- Microworks Prism POS
- 2Checkout from Verifone
- Ericsson Enterprise & Cloud Billing (formerly Metanga)
Zuora Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.
Reviewers rate Performance highest, with a score of 9.7.
The most common users of Zuora are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(276)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and Branch, have found value in using Zuora as their primary revenue and subscription management system. It handles the complexity of subscription management, invoicing, and billing seamlessly, allowing finance, technology, customer service, and product strategy teams to automate manual processes and save time. Zuora has also proven valuable for the finance and accounting departments, serving as a centralized billing system that consolidates billing accounts and avoids the need for manual revenue reconciliation. Additionally, the integration of Zuora with Salesforce allows sales operations to manage the product catalog accurately and enables sales representatives to generate accurate quotes. Furthermore, companies implementing Zuora globally have benefitted from its ability to address subscription-related problems, recurring payments, prorations, discounts, invoicing, and reporting. The software has also been praised for its flexibility and support in scaling businesses during seamless transitions from other vendors. Overall, Zuora's features cater to multiple departments within organizations by facilitating financial transactions, managing subscriptions efficiently, providing valuable insights through data analysis tools like Zuora Insights, and aiding in compliance with company guidelines during field inspections.
Flexible Pricing and Customization: Several reviewers have mentioned that Zuora's subscription modeling allows for pricing flexibility and customization to meet specific business needs. Users appreciate the well-thought-out pricing structure and ability to request new pricing and discounting options, indicating that Zuora provides a customizable platform.
Seamless Integration with Salesforce: Many users have praised the integration between Zuora and Salesforce, stating that it streamlines sales processes and improves overall efficiency. With this integration, salespeople can easily build product quotes with flexible rate plans and have visibility into Zuora subscriptions and financials within Salesforce, enhancing their workflow.
Responsive Customer Support: Reviewers consistently mention the helpfulness of Zuora's support team. They appreciate the quick response times and assistance provided whenever needed. This level of support contributes to a positive user experience and demonstrates Zuora's commitment to excellent customer service.
Inaccurate Reporting: Several reviewers have expressed dissatisfaction with the reporting capabilities of Zuora. They feel that running multiple reports and combining them to get the desired level of detail is time-consuming. Some users also mentioned the need for improvement in distinguishing between multiple lines of business.
Difficult User Interface: Many users find the user interface of Zuora confusing and unintuitive. They have encountered issues such as clicking on hyperlinked subscription numbers leading to invoices instead of subscriptions, limited customization options to improve the poor UI, and weak search and reporting capabilities.
Lack of Integration and Flexibility: Reviewers have highlighted several integration and flexibility-related concerns with Zuora. Users mentioned challenges in integrating Zuora quotes with Salesforce, difficulties in customizing without Apex coding knowledge, limitations in offering different payment plans and billing frequencies, and a lack of seamless integration with popular accounting systems like Quickbooks.
Reviews
(1-14 of 14)Companies can't remove reviews or game the system. Here's why
Does exactly what it says on the tin!
Rating: 10 out of 10
December 14, 2017
AH
Vetted Review
Verified User
5 years of experience
2
Analytical thinking and with some financial awareness
Zuora Review
Rating: 7 out of 10
July 18, 2016
Verified User
Vetted Review
Verified User
1 year of experience
1
I only know of one person who helps support Zuora, but there are likely more than that. She helps us to get access and with login issues.
Zuora and its ease of use
Rating: 9 out of 10
July 08, 2016
JL
Vetted Review
Verified User
2 years of experience
7
Production support as well as Non prod support
The whats and what not's.
Rating: 7 out of 10
July 08, 2016
DS
Vetted Review
Verified User
1 year of experience
1
System Analyst
Zuora for your invoicing needs
Rating: 7 out of 10
June 29, 2016
Verified User
Vetted Review
Verified User
2 years of experience
3
IT is required to help support zuora, business systems analyst is our other support.
Profit oriented, Impactful results.
Rating: 10 out of 10
March 24, 2016
RS
Vetted Review
Verified User
1 year of experience
10
IT, Finance,
Zuora Complete Business Solutions
Rating: 7 out of 10
March 23, 2016
VC
Vetted Review
Verified User
1 year of experience
10
Technical and Functional Knowledge
Zuora - OK, but not great
Rating: 3 out of 10
March 18, 2016
Verified User
Vetted Review
Verified User
2 years of experience
Engineers, billing support, accountants
Flexible Reporting Machine
Rating: 7 out of 10
March 18, 2016
MT
Vetted Review
Verified User
1 year of experience
We love Zuora!
Rating: 10 out of 10
March 16, 2016
SR
Vetted Review
Verified User
1 year of experience
3
Need to understand technical implementation details of our setup, financial principles as we have implemented, and Subscription life cycle.
Zuora: Best But Imperfect
Rating: 6 out of 10
March 16, 2016
Verified User
Vetted Review
Verified User
3 years of experience
5
Finance, IT
Data Surprises Can Be A Gift
Rating: 10 out of 10
January 05, 2016
Verified User
Vetted Review
Verified User
1 year of experience
2
- Technical enough to understand data structure, build queries, and use exports as needed to build custom charts.
- Good understanding of underlying website design and calculated fields.
- Good understanding of basic marketing good practices to foster development of new queries to drive email campaigns.
- Ability to interact with more technical staff to address data feeds, development of requirements for calculated fields.
- Ability to understand basic statistics to drive deeper analysis (e.g., pattern recognition, factor analysis).
Zuora is a winning choice for your subscription economy
Rating: 8 out of 10
November 07, 2013
RS
Vetted Review
Verified User
2 years of experience
2
IT from an administration standpoint (and integration). In IT we make sure we add/remove users and permissions for whom can log in and what can they access. We also have one well trained Customer Service Director that routinely verifies active customer subscriptions and aides Finance people if there are issues. Otherwise, Zuora requires little-to-no support - in many cases finance goes directly to Zuora support for questions and they are super responsive in most all cases.