Zuora

Zuora

About TrustRadius Scoring
Score 7.5 out of 100
Zuora

Overview

Recent Reviews

Invest in Zuora

8 out of 10
February 23, 2021
[Zuora] is being used by the finance, sales, and success teams. It addresses the problem of not being able to have visibility into billing …
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Zuora Review

1 out of 10
January 18, 2021
Redgate currently use Zuora to manage their customer subscriptions, and create quotations for making amendments/adding new products. The …
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Sage Intacct

5 out of 10
May 18, 2019
Zuroa is being used by one department in our business to support a small e-commerce side of our business. We use it also for customers who …
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Zuora Review

10 out of 10
May 10, 2019
At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of …
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Zuora Does A Lot

7 out of 10
March 07, 2018
Our whole organization is using Zuora from sales to fulfillment. It allows us to effectively bill on a recurring basis.
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Chargebee?

ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription…

What is Recurly?

Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal, to…

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Product Demos

Overview of Zuora: The world’s only subscription order-to-cash platform.
01:57
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Features Scorecard

No scorecards have been submitted for this product yet..
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Product Details

What is Zuora?

Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.

Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:

  1. Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
  2. Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
  3. Deeply understand their subscribers and the health of their business at all times

Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.

Zuora Features

  • Supported: Product Catalog
  • Supported: Subscriptions & Amendments
  • Supported: Zuora for Salesforce
  • Supported: Billing & AR Settlement
  • Supported: Payment Processing
  • Supported: Revenue Recognition
  • Supported: GL Integration

Zuora Video

Overview of Zuora: The world’s only subscription order-to-cash platform.

Zuora Integrations

Zuora Competitors

Zuora Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.

Braintree, a PayPal service, Chargify, and Vindicia Subscribe are common alternatives for Zuora.

Reviewers rate Performance highest, with a score of 9.7.

The most common users of Zuora are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-12 of 12)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
I have been very impressed with the support received from Zuora. No only are the response times quick, they are also well-informed and thoughtful. There are times when multiple use cases need to be provided in order to pinpoint to answer I am looking for, but overall I am able to depend on useful assistance via the email support channel.
Score 1 out of 10
Vetted Review
Verified User
Review Source
A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface.
July 18, 2016

Zuora Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
I have only ever needed Zuora support once, and it did take them quite a while to resolve my issue, but other than that the fact that I haven't needed them is always a good sign.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I am always impressed with both the turn around time of a request and the detail at which they offer to solve my issue.
Zuora came onsite with us for a day and I was very impressed with the level of attention they gave us and the feedback.
Score 3 out of 10
Vetted Review
Verified User
Review Source
The support team is very enthusiastic and attempts to be helpful; usually the issue is technical expertise with complex problems and getting responses from the engineering teams on difficult problems.
March 16, 2016

We love Zuora!

Sri Rajan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
While responsiveness is great, sometimes it can take some time for them to tell us what's going on, even if the problem is not really a Zuora issue, but rather an issue on our side.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Support usually responds quickly but is always slow to grasp the problem and rarely helpful without escalation. Part of the problem may be that we use the product in a slightly unconventional way.
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