Likelihood to Recommend Accenture is well suited for undertaking projects that are a bit more complex and complicated. Because of their lineup, they are better suited to tackle those projects. Accenture may not be well suited for support on the basis of cost.
Read full review If you want good, solid EBS support without constantly supplying your db version, OS information, patch levels, and a dozen other details before getting anywhere with your support provider, give Rimini Street a look. I know our organization looked at Rimini due to the high cost of OEM-provided support for R12 and is saving money by choosing Rimini as an alternate supplier.
Read full review Pros Accenture is processing oriented. Accenture has qualified consultants to help diagnose and remedy business problems. Accenture has a very good service delivery system and personnel. Read full review Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved. I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue. I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed. Read full review Cons Accenture may improve on the TAT for project documentation There is some room of improvement in the budget estimation which sometimes is vague. Having said that, they are very competitive in the market. Read full review We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support. One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process. We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery. Read full review Support Rating I get responsive attention to cases opened and satisfactory (or better) outcomes on each case created. It's also been nice to dialog with a real person to describe some of the intricacies of some issues and reach the best outcome.
Read full review In-Person Training We didn't have "in-person" training, but it really wasn't necessary. The site is intuitive enough you'll not have any issues opening or managing your cases via the Rimini portal.
Read full review Implementation Rating From an end-users perspective it was pretty seamless. a) Here's your new website to open and manage cases. b) Here's your credentials c} Here's the process for sharing documentation with the Rimini staff working the case. Step (c) was a bit different because the agreement stipulates we aren't sharing Oracle intellectual property back-and-forth. So the process of providing some of the issue documentation was different than working with Oracle support directly.
Read full review Alternatives Considered What differentiates them are their strong end-to-end capabilities. They have all sorts of resources, from Strategy/Management Consulting to deep Technical IT, going also through the new Digital Era. They are very complete and mature in the market, with the ability to deliver all types of projects with quality and according to the agreed budget and timeline.
Read full review Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to
Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.
Read full review Return on Investment They allowed us to stay on our current software beyond the OEM lifecycle while we are waiting for our new ERP to be deployed. Read full review ScreenShots