Alvao Service Desk vs. TOPdesk
Alvao Service Desk vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvao Service Desk | N/A | ALVAO Service Desk provides a single point of contact for all in-company requests A front-end for users, a tool for internal services teams. The solution providers team gains an overview of workload, clear priorities, and improved communication. The team’s workload overview facilitates capacity management The Service Desk provides an understanding of how busy a team is, how much effort is spent on various tasks and what takes up the most resources. It also helps… | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
Alvao Service Desk | TOPdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Alvao Service Desk | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvao Service Desk | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (196 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (108 ratings) |
Usability | - (0 ratings) | 9.7 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (165 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.2 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
Alvao Service Desk | TOPdesk | |
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Likelihood to Recommend | Alvao No answers on this topic | TOPdesk |
Pros | Alvao No answers on this topic | TOPdesk |
Cons | Alvao No answers on this topic | TOPdesk |
Likelihood to Renew | Alvao No answers on this topic | TOPdesk |
Usability | Alvao No answers on this topic | TOPdesk |
Reliability and Availability | Alvao No answers on this topic | TOPdesk |
Performance | Alvao No answers on this topic | TOPdesk |
Support Rating | Alvao No answers on this topic | TOPdesk |
In-Person Training | Alvao No answers on this topic | TOPdesk |
Online Training | Alvao No answers on this topic | TOPdesk |
Implementation Rating | Alvao No answers on this topic | TOPdesk |
Alternatives Considered | Alvao No answers on this topic | TOPdesk |
Scalability | Alvao No answers on this topic | TOPdesk |
Return on Investment | Alvao No answers on this topic | TOPdesk |
ScreenShots | Alvao Service Desk Screenshots |