BMC Helix ITSM vs. IncidentIQ
BMC Helix ITSM vs. IncidentIQ
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
IncidentIQ | N/A | From help ticketing to IT asset management and beyond, the IncidentIQ platform aims to transform the way school districts provide and manage services. The suite includes iiQ Assets, iiQ Ticketing, and (for iiQ Ticketing) the Facilities add-on, designed to make submitting maintenance requests simple and efficient. | N/A |
BMC Helix ITSM | IncidentIQ | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix ITSM | IncidentIQ | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix ITSM | IncidentIQ | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM | IncidentIQ | |
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Likelihood to Recommend | 8.9 (51 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 6.5 (3 ratings) | - (0 ratings) |
Support Rating | 8.1 (9 ratings) | - (0 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM | IncidentIQ | |
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Likelihood to Recommend | BMC Software Inc. | IncidentIQ No answers on this topic |
Pros | BMC Software Inc. | IncidentIQ No answers on this topic |
Cons | BMC Software Inc. | IncidentIQ No answers on this topic |
Likelihood to Renew | BMC Software Inc. | IncidentIQ No answers on this topic |
Usability | BMC Software Inc. | IncidentIQ No answers on this topic |
Support Rating | BMC Software Inc. | IncidentIQ No answers on this topic |
Implementation Rating | BMC Software Inc. | IncidentIQ No answers on this topic |
Alternatives Considered | BMC Software Inc. | IncidentIQ No answers on this topic |
Scalability | BMC Software Inc. | IncidentIQ No answers on this topic |
Return on Investment | BMC Software Inc. | IncidentIQ No answers on this topic |
ScreenShots |