Bright Pattern Contact Center vs. CloudTalk
Bright Pattern Contact Center vs. CloudTalk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | CloudTalk | |
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Workforce Optimization (WFO) |
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Bright Pattern Contact Center | CloudTalk | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Nextiva Contact Center Score 9.1 out of 10 |
Medium-sized Companies | CloudTalk Score 9.4 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | CloudTalk | |
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Likelihood to Recommend | 10.0 (27 ratings) | 10.0 (45 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | 8.2 (1 ratings) |
Usability | 10.0 (27 ratings) | 7.7 (5 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | 3.6 (11 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 5.8 (4 ratings) | 8.2 (1 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | CloudTalk | |
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Likelihood to Recommend | Bright Pattern, Inc. | CloudTalk.io |
Pros | Bright Pattern, Inc. | CloudTalk.io |
Cons | Bright Pattern, Inc. | CloudTalk.io |
Likelihood to Renew | Bright Pattern, Inc. No answers on this topic | CloudTalk.io |
Usability | Bright Pattern, Inc. | CloudTalk.io |
Reliability and Availability | Bright Pattern, Inc. | CloudTalk.io No answers on this topic |
Performance | Bright Pattern, Inc. | CloudTalk.io No answers on this topic |
Support Rating | Bright Pattern, Inc. | CloudTalk.io |
In-Person Training | Bright Pattern, Inc. | CloudTalk.io No answers on this topic |
Online Training | Bright Pattern, Inc. | CloudTalk.io No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | CloudTalk.io No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | CloudTalk.io |
Scalability | Bright Pattern, Inc. | CloudTalk.io No answers on this topic |
Return on Investment | Bright Pattern, Inc. | CloudTalk.io |
ScreenShots | Bright Pattern Contact Center Screenshots | CloudTalk Screenshots |