CA Service Management, with CA Service Desk Manager vs. JitBit Help Desk
CA Service Management, with CA Service Desk Manager vs. JitBit Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A | |
JitBit Help Desk | Small Businesses (1-50 employees) | JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features. | N/A |
CA Service Management, with CA Service Desk Manager | JitBit Help Desk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CA Service Management, with CA Service Desk Manager | JitBit Help Desk | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
CA Service Management, with CA Service Desk Manager | JitBit Help Desk | ||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||||||||
Change management |
| ||||||||||||||||||||||||||||||
Self Help Community |
| ||||||||||||||||||||||||||||||
Multi-Channel Help |
|
CA Service Management, with CA Service Desk Manager | JitBit Help Desk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Service Management, with CA Service Desk Manager | JitBit Help Desk | |
---|---|---|
Likelihood to Recommend | 9.0 (12 ratings) | 8.0 (4 ratings) |
Likelihood to Renew | 4.1 (6 ratings) | - (0 ratings) |
CA Service Management, with CA Service Desk Manager | JitBit Help Desk | |
---|---|---|
Likelihood to Recommend | Broadcom | JitBit Software |
Pros | Broadcom | JitBit Software |
Cons | Broadcom | JitBit Software |
Likelihood to Renew | Broadcom | JitBit Software No answers on this topic |
Alternatives Considered | Broadcom | JitBit Software |
Return on Investment | Broadcom | JitBit Software |
ScreenShots |