Likelihood to Recommend The system is great for enterprise or larger IT departments or teams where temporary or full access may be given using privileged IDs. Requirements for needing local admin access is also eliminated which can help with specific Windows workstation related tasks. It can be very useful when working with remote teams or contractors who may need temporary access to a system when required.
Read full review It is well suited for creating and updating and deleting employee attributes through Azure AD provisioning. But there can be some scenarios such as installation of provisioning agent documentation can be improved with proper screenshots. This will help consultants better in further implementations in future. The integration perspective is good but still the documentation available has scope of improvement.
Read full review Pros Automatically discover new servers on the network and take control of the local admin password by vaulting it and ensuring nobody knows the password. A different password on every server. Automatically roll the password in a configurable manner - after each use, after a certain period of time, etc. Track and govern sensitive account usage by ensuring only properly authorized users can access the vault and obtain the credentials and then monitor usage. Read full review Microsoft Entra ID's biometric authentication improves security and streamlines user access through facial recognition and fingerprint scanning, which are reliable and practical. Users can easily confirm their identities using biometrics, smart cards, or PINs, increasing security without disrupting business operations. Microsoft Entra ID provides us with a thorough security comprehension by allowing us to effectively manage user identities, regulate access entitlements, and track authentication events. Read full review Cons GUI - right now everything is on one page/dashboard. Some level of folder/Safe type view would be great More options when storing passwords - especially for network based passwords Better integrations with vendors like Cisco so that admins dont need to really get the password from the vault (think Last Pass type add on) Read full review Support has been less responsive than we'd like. Sometimes, responses/callbacks can take days. There seem to be some credential conflicts with users who had "personal" accounts in the past using the same email address. Would like more options for chat-based troubleshooting, rather than phone or email. Read full review Likelihood to Renew In an Office 365 environment Entra ID is part of the package, it makes life easier compared to a traditional active directory. It’s feature rich, packed with analytics and security features to protect users from being compromised, it can be costly to equip all users with the extra features but is well worth the time saved and the extra features to avoid potential security breaches that can be costly for companies. The SSO features and integration into 3rd party applications is something that interests us, but a lot of our specialist software doesn’t support it, but it’s currently being developed so that will be another feature we will be using in the future.
Read full review Usability I think it can be hard to manage, but only because it is so big. Any time you have a lot you can do the management of it gets harder. They do a good job making it good to use and document the product very well.
Read full review Reliability and Availability There has been a handful of outages but they have been either minimal or rarely severe
Read full review Performance I could probably rate this a 10 but I'm always conservative on giving out perfect scored bt performance has not been a problem for us using Entra ID.
Read full review Support Rating Customer support and technical support have always been great when we require assistance. Especially when we come across issues that we're not familiar with.
Read full review I have not needed to engage support for anything at this time. I have been able to find the answers either online or in a knowledgebase. I tried to skip the question but it would not let me, so I rated a 9 based on other interactions with Microsoft support I have had
Read full review Online Training Most training was internally produced
Read full review Implementation Rating Make sure you use a good partner. Our implementation was a bit longer and more problematic than we expected. Our partner got it done, but, in my opinion, some of their inexperience and staffing issues were evident.
Read full review Alternatives Considered It is known as one of the safest products in the market. It has good support and is also available as on-premise. You can run it virtually on VMWare (and probably on other hypervisors as well). You can have a second instance on bare metal and that makes it a very safe system.
Read full review Microsoft seems to be the better service for cloud identity syncing and is still a leader in this realm. Their service is reliable, and we use it with all of our clients. Compared to Okta, the cost is more affordable and they include a lot of services in the Microsoft licensing plans. This makes it the better option for most cases.
Read full review Contract Terms and Pricing Model The features are getting addresses per requirements and their value for Money. The proposed ROI and actual ROI build confidence.
Read full review Scalability Scalability is pretty trival for Entra ID. It's not difficult to manage a few or many accounts.
Read full review Professional Services Microsoft Professional Services' technical knowledge is appreciable as consultants design the solution as per customer requirements. Mapping of features per user specifications and assisting Customer IT engineers to implement so they can manage and administer the services.
Read full review Return on Investment Decreased the probability of an external cyber attack to privileged accounts.. Management can control privileged account life cycle management more effectively Recording privileged sessions allows our organization to play back exactly the point of a breach or malicious behavior Automated system to manage and verify passwords, as privileged accounts are constantly created and deleted Automatic PWD change functionality will substantially decrease probability of PWD theft or misuse. Read full review I believe that the reduction in requests for lost access passwords has been considerably reduced by 20%. There has been an increase in the productivity of each user who has used Entra ID; what these types of programs do is act as a motivator for users so that they can work more comfortably and avoid procrastinating. Read full review ScreenShots CyberArk Privileged Access Management Screenshots