IncidentIQ vs. SolarWinds Service Desk (SSD)
IncidentIQ vs. SolarWinds Service Desk (SSD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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IncidentIQ | N/A | From help ticketing to IT asset management and beyond, the IncidentIQ platform aims to transform the way school districts provide and manage services. The suite includes iiQ Assets, iiQ Ticketing, and (for iiQ Ticketing) the Facilities add-on, designed to make submitting maintenance requests simple and efficient. | N/A | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
IncidentIQ | SolarWinds Service Desk (SSD) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
IncidentIQ | SolarWinds Service Desk (SSD) | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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IncidentIQ | SolarWinds Service Desk (SSD) | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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IncidentIQ | SolarWinds Service Desk (SSD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IncidentIQ | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | - (0 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | - (0 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
IncidentIQ | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | IncidentIQ No answers on this topic | SolarWinds |
Pros | IncidentIQ No answers on this topic | SolarWinds |
Cons | IncidentIQ No answers on this topic | SolarWinds |
Likelihood to Renew | IncidentIQ No answers on this topic | SolarWinds |
Usability | IncidentIQ No answers on this topic | SolarWinds |
Reliability and Availability | IncidentIQ No answers on this topic | SolarWinds |
Performance | IncidentIQ No answers on this topic | SolarWinds |
Support Rating | IncidentIQ No answers on this topic | SolarWinds |
Online Training | IncidentIQ No answers on this topic | SolarWinds |
Implementation Rating | IncidentIQ No answers on this topic | SolarWinds |
Alternatives Considered | IncidentIQ No answers on this topic | SolarWinds |
Scalability | IncidentIQ No answers on this topic | SolarWinds |
Return on Investment | IncidentIQ No answers on this topic | SolarWinds |
ScreenShots | SolarWinds Service Desk Screenshots |