Spiceworks Help Desk vs. SymphonyAI IT Service Management
Spiceworks Help Desk vs. SymphonyAI IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A | |
SymphonyAI IT Service Management | N/A | Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Spiceworks Help Desk | SymphonyAI IT Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ITSM asset management |
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Change management |
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Spiceworks Help Desk | SymphonyAI IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Spiceworks Help Desk | SymphonyAI IT Service Management | |
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Likelihood to Recommend | 8.9 (82 ratings) | 8.0 (10 ratings) |
Likelihood to Renew | 10.0 (29 ratings) | 9.0 (1 ratings) |
Usability | 8.6 (8 ratings) | - (0 ratings) |
Availability | 10.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.7 (26 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (7 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Spiceworks Help Desk | SymphonyAI IT Service Management | |
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Likelihood to Recommend | Spiceworks Ziff Davis | SymphonyAI IT Service Management |
Pros | Spiceworks Ziff Davis | SymphonyAI IT Service Management |
Cons | Spiceworks Ziff Davis | SymphonyAI IT Service Management |
Likelihood to Renew | Spiceworks Ziff Davis | SymphonyAI IT Service Management |
Usability | Spiceworks Ziff Davis | SymphonyAI IT Service Management No answers on this topic |
Reliability and Availability | Spiceworks Ziff Davis | SymphonyAI IT Service Management No answers on this topic |
Support Rating | Spiceworks Ziff Davis | SymphonyAI IT Service Management No answers on this topic |
Implementation Rating | Spiceworks Ziff Davis | SymphonyAI IT Service Management No answers on this topic |
Alternatives Considered | Spiceworks Ziff Davis | SymphonyAI IT Service Management |
Return on Investment | Spiceworks Ziff Davis | SymphonyAI IT Service Management |
ScreenShots |