Open Dental [Software] is a vital tool to our office and we use it to handle every aspect of our patient care. It's convenient in that it allows us to combine staff and patient schedules with patient records, billing and personal information. At the front desk, we can view patient account balances/payments, upcoming procedures, x-rays and provider notes, which allows us to quickly answer patient questions and provide excellent customer service. Open Dental's customer service is excellent and provides support that allows us to customize the software to our individual practice's needs.
We have used Open Dental's advanced support options in the past to generate code for custom support and to enable patients to fill out their new patient forms through our website. Each time we have used it, the fee has been well worth it and the support has been excellent.